Excellent people management skills, strong dedication to the team and mentoring. Engaging in patient customer service with 10+ years of experience responding to all types of customer inquiries. 6+ years of leadership with outstanding interpersonal skills and high personal initiative. Ability to encourage innovation and foster a high-energy volume focused environment.
Skills
Leadership
Excellent Customer Service
Bilingual in Bosnian and English
Relationship Building
Management
Trustworthiness
Critical Thinking
Communication
Problem Solving
Team Work
Creativity
Active Listening
Multitasking
Delegation
Adaptability
Conflict Resolution
Microsoft Excel, Word and Outlook
Academic, Relationship Building
Basic, San
Cash registers, Team Work
Closing, Phone
Conflict Resolution, Type
Content, Well-organized
Creativity
Critical Thinking
Excellent Customer Service
Databases
English
Financial
Inventory
Leadership
Listening
Microsoft Excel
Outlook
Word
Multitasking
Problem Solving
Progress
Protocols
Quality
Work History
MEDICATION RECONCILIATION TECHNICIAN, 08/2019 - Current Freeman Health System – Pittsburg, KS,
Ensured patient's medication list were updated for every patient admitted through the emergency department, transferred from other facilities and direct admissions.
Reviewed patient progress to document effects of any prescribed medication.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Answered incoming phone calls and addressed questions from patient's and healthcare providers.
Communicated with prescribers to verify medication dosages and patient information.
FRONT END MANAGER/PHARMACY TECHNICIAN, 02/2015 - 06/2019 Children's Hospital Of Philadelphia – Somers Point, NJ,
Model excellent customer service by setting examples for all associates by utilizing a socially skilled, friendly and always smiling positive type of attitude.
Performed various pharmacy operational activities with strong commitment
to accuracy, efficiency and service quality.
Built long-term, loyal customer relationships by providing top-notch service.
Operated in dynamic, high-volume environment to provide skilled assistance to more than 200 customers each day.
Performed leadership roll responsibilities in management of daily operations.
Delegated and distributed work duties, managed the cash registers, and maintained visually appealing over the counter aisles.
Achieved financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Trained and guided team members to maintain high productivity and performance metrics.
Chosen to represent Cannon Pharmacy in San Antonio, Texas at RBC for Cardinal Health in 2017.
Monitored all company inventory to ensure stock levels and databases were updated.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
Liaised with other pharmacies to eliminate issues related to product expiration.
SHIFT SUPERVISOR/ SERVER, 02/2010 - 04/2015 IHOP Restaurants LLC – City, STATE,
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Completed store opening and closing procedures, including setting up registers and checking products.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
MEDICAL TECHNICIAN, 03/2012 - 08/2013 RHA – City, STATE,
Created learning and content strategies to meet needs of mentally and physically disabled students.
Trained and mentored students and junior team members in laboratory protocols and compliance standards.
Administered medications and performed basic and advanced patient assessments.
Tutored special needs students in all academic areas.
Education
Associates Degree: , Expected in - Rowan Cabarrus Community College - Salisbury, NC GPA:
High School Diploma: , Expected in - West Rowan High School - Mount Ulla, NC GPA:
High School Diploma: , Expected in - Bosniak High School Cambridge International School - Sarajevo, GPA:
Work History
MEDICATION RECONCILIATION TECHNICIAN, 08/2019 - Current Atrium Health – Concord, NC
Ensured patient's medication list were updated for every patient admitted through the emergency department, transferred from other facilities and direct admissions.
Reviewed patient progress to document effects of any prescribed medication.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Answered incoming phone calls and addressed questions from patient's and healthcare providers.
Communicated with prescribers to verify medication dosages and patient information.
FRONT END MANAGER/PHARMACY TECHNICIAN, 02/2015 - 06/2019 Cannon Pharmacy – Kannapolis, NC
Model excellent customer service by setting examples for all associates by utilizing a socially skilled, friendly and always smiling positive type of attitude.
Performed various pharmacy operational activities with strong commitment
to accuracy, efficiency and service quality.
Built long-term, loyal customer relationships by providing top-notch service.
Operated in dynamic, high-volume environment to provide skilled assistance to more than 200 customers each day.
Performed leadership roll responsibilities in management of daily operations.
Delegated and distributed work duties, managed the cash registers, and maintained visually appealing over the counter aisles.
Achieved financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Trained and guided team members to maintain high productivity and performance metrics.
Chosen to represent Cannon Pharmacy in San Antonio, Texas at RBC for Cardinal Health in 2017.
Monitored all company inventory to ensure stock levels and databases were updated.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
Liaised with other pharmacies to eliminate issues related to product expiration.
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School Attended
Rowan Cabarrus Community College
West Rowan High School
Bosniak High School Cambridge International School
