Livecareer-Resume
Jessica Claire
  • , San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Excellent people management skills, strong dedication to the team and mentoring. Engaging in patient customer service with 10+ years of experience responding to all types of customer inquiries. 6+ years of leadership with outstanding interpersonal skills and high personal initiative. Ability to encourage innovation and foster a high-energy volume focused environment.
Skills
  • Leadership
  • Excellent Customer Service
  • Bilingual in Bosnian and English
  • Relationship Building
  • Management
  • Trustworthiness
  • Critical Thinking
  • Communication
  • Problem Solving
  • Team Work
  • Creativity
  • Active Listening
  • Multitasking
  • Delegation
  • Adaptability
  • Conflict Resolution
  • Microsoft Excel, Word and Outlook
  • Academic, Relationship Building
  • Basic, San
  • Cash registers, Team Work
  • Closing, Phone
  • Conflict Resolution, Type
  • Content, Well-organized
  • Creativity
  • Critical Thinking
  • Excellent Customer Service
  • Databases
  • English
  • Financial
  • Inventory
  • Leadership
  • Listening
  • Microsoft Excel
  • Outlook
  • Word
  • Multitasking
  • Problem Solving
  • Progress
  • Protocols
  • Quality
Work History
MEDICATION RECONCILIATION TECHNICIAN, 08/2019 - Current
Freeman Health System Pittsburg, KS,
  • Ensured patient's medication list were updated for every patient admitted through the emergency department, transferred from other facilities and direct admissions.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Answered incoming phone calls and addressed questions from patient's and healthcare providers.
  • Communicated with prescribers to verify medication dosages and patient information.
  • Restocked automated medication dispensing equipment.
FRONT END MANAGER/PHARMACY TECHNICIAN, 02/2015 - 06/2019
Children's Hospital Of Philadelphia Somers Point, NJ,
  • Model excellent customer service by setting examples for all associates by utilizing a socially skilled, friendly and always smiling positive type of attitude.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Built long-term, loyal customer relationships by providing top-notch service.
  • Operated in dynamic, high-volume environment to provide skilled assistance to more than 200 customers each day.
  • Performed leadership roll responsibilities in management of daily operations.
  • Delegated and distributed work duties, managed the cash registers, and maintained visually appealing over the counter aisles.
  • Achieved financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Chosen to represent Cannon Pharmacy in San Antonio, Texas at RBC for Cardinal Health in 2017.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
SHIFT SUPERVISOR/ SERVER, 02/2010 - 04/2015
IHOP Restaurants LLC City, STATE,
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
MEDICAL TECHNICIAN, 03/2012 - 08/2013
RHA City, STATE,
  • Created learning and content strategies to meet needs of mentally and physically disabled students.
  • Trained and mentored students and junior team members in laboratory protocols and compliance standards.
  • Administered medications and performed basic and advanced patient assessments.
  • Tutored special needs students in all academic areas.
Education
Associates Degree: , Expected in
-
Rowan Cabarrus Community College - Salisbury, NC
GPA:
High School Diploma: , Expected in
-
West Rowan High School - Mount Ulla, NC
GPA:
High School Diploma: , Expected in
-
Bosniak High School Cambridge International School - Sarajevo,
GPA:
Work History
MEDICATION RECONCILIATION TECHNICIAN, 08/2019 - Current
Atrium Health Concord, NC
  • Ensured patient's medication list were updated for every patient admitted through the emergency department, transferred from other facilities and direct admissions.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Answered incoming phone calls and addressed questions from patient's and healthcare providers.
  • Communicated with prescribers to verify medication dosages and patient information.
  • Restocked automated medication dispensing equipment.
FRONT END MANAGER/PHARMACY TECHNICIAN, 02/2015 - 06/2019
Cannon Pharmacy Kannapolis, NC
  • Model excellent customer service by setting examples for all associates by utilizing a socially skilled, friendly and always smiling positive type of attitude.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Built long-term, loyal customer relationships by providing top-notch service.
  • Operated in dynamic, high-volume environment to provide skilled assistance to more than 200 customers each day.
  • Performed leadership roll responsibilities in management of daily operations.
  • Delegated and distributed work duties, managed the cash registers, and maintained visually appealing over the counter aisles.
  • Achieved financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Chosen to represent Cannon Pharmacy in San Antonio, Texas at RBC for Cardinal Health in 2017.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
SHIFT SUPERVISOR/ SERVER, 02/2010 - 04/2015
IHOP Restaurants LLC Salisbury, NC
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
MEDICAL TECHNICIAN, 03/2012 - 08/2013
RHA Cleveland, NC
  • Created learning and content strategies to meet needs of mentally and physically disabled students.
  • Trained and mentored students and junior team members in laboratory protocols and compliance standards.
  • Administered medications and performed basic and advanced patient assessments.
  • Tutored special needs students in all academic areas.
Skills
  • Leadership
  • Excellent Customer Service
  • Bilingual in Bosnian and English
  • Relationship Building
  • Management
  • Trustworthiness
  • Critical Thinking
  • Communication
  • Problem Solving
  • Team Work
  • Creativity
  • Active Listening
  • Multitasking
  • Delegation
  • Adaptability
  • Conflict Resolution
  • Microsoft Excel, Word and Outlook,
  • Academic, basic, cash registers, closing, Conflict Resolution, content, Creativity, Critical Thinking, Excellent Customer Service, databases, English, financial, inventory, Leadership, Listening, Microsoft Excel, Outlook, Word, Multitasking, Problem Solving, progress, protocols, quality, Relationship Building, San, Team Work, phone, type, well-organized
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    Resume Overview

    School Attended

    • Rowan Cabarrus Community College
    • West Rowan High School
    • Bosniak High School Cambridge International School

    Job Titles Held:

    • MEDICATION RECONCILIATION TECHNICIAN
    • FRONT END MANAGER/PHARMACY TECHNICIAN
    • SHIFT SUPERVISOR/ SERVER
    • MEDICAL TECHNICIAN

    Degrees

    • Associates Degree
    • High School Diploma
    • High School Diploma

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