Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Scheduling
  • Filing
  • Decision-Making Abilities
  • Multitasking abilities
  • Teamwork
  • Adaptability
  • Companionship and emotional support
Work History
01/2020 to 08/2020 Medication Aide State Of Kentucky | Cadiz, KY,
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Oriented and trained new staff on proper procedures and policies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Corresponded with clients through email, telephone or postal mail.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
11/2018 to 12/2019 Medication Technician Saber Healthcare Group, Llc | Wilmington, OH,
  • Measured and recorded patients' vital signs, including weight, height, blood pressure, pulse and respiration.
  • Collected specimens to prepare for laboratory test procedures.
  • Answered patient call signals, intercom system notifications and signal lights to determine patients' needs.
  • Agreed to take on additional shifts and extra hours during busy periods and holiClaires to maintain proper staffing and floor coverage.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Transcribed phone messages and relayed to appropriate personnel.
10/2015 to 10/2018 In Home Health Aide Addus Homecare Corporation | Ethridge, MT,
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Administered prescribed medications under direction of physician.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Transported clients for medical and personal outings.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Improved patients' comfort with massage and application of topical treatments.
  • Constructed cognitively stimulating activities.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
11/2011 to 02/2014 Sales Manager and CSR Aarons Sale And Lease | City, STATE,
  • Defined clear targets and objectives and communicated to other team members.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Analyzed sales and marketing data for improved strategies.
  • Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Helped sales and marketing team members continuously improve product knowledge, skill set and career-building potential by motivating strong revenue numbers and continued promotional success.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Handled Claire-to-Claire customer contact via phones, faxes and emails.
  • Maintained financial accounts by processing customer adjustments.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and backed up other customer service managers.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
Expected in 2009 GED | Oregon City Senior High School, Oregon City, OR GPA:

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School Attended

  • Oregon City Senior High School

Job Titles Held:

  • Medication Aide
  • Medication Technician
  • In Home Health Aide
  • Sales Manager and CSR


  • GED

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