Medical Support Technician Resume Example

19.45/hr 40 hrs a week

Supervisor/Ronaldo Garrett

• Maintained equipment used in nutrition facility such as computers, copy/faxing machines and ticket machines
• Completed MSA training on TMS to establish medical support knowledge of codings, duties and responsibilities and scored high on the pretests
• Developed Skills in fact-finding, problem analysis, problem resolutions, and development of concrete action plans to solve basic medical problems.
• Cross trained in nutrition call center to establish clerical and technical skills
• Received calls from patients and nurses and assisted in communicating with patients and nurses needs
• Utilized computers and various technology to ensure proper work efficiency .
• Helped with patients needs and applied basic medical knowledge to be able to get them referred to the proper health professional
• Prepared paperwork and assisted with clerical duties such as answering phones, data entry input and responding to emails.
• Maintained positive relationships with all patients, customers,and coworkers
• Knowledge of various computer programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs.
• Delivered trays to patients in a timely and efficient manner while recording accurate patients confidential information and time
• Ability to gather, analyze and present facts, communicate effectively, using tact and courtesy and posses the ability to plan, organize work, and meet deadlines
• Worked independently and under guidance to master general clerical tasks.
• Coordinated and consulted with management about time and leave scheduling so work flow can continue efficiently as possible and documented data in paper and onto VA computer
• Provided clerical support to coworkers by copying, faxing and filing documents.
• Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
• Composed sensitive, confidential reports and documentation.
• Used various methods of data collection to research and record data successfully.

12.00/hr 40 hrs a week 

Supervisor/Rachel Whaley

• Responded to supervisor and customer requests via telephone and email and effectively answered questions and inquiries.
• Entered details such as payments, account information and call logs into the computer system.
• Assisted customers and patients families in finding locations,parkings and guided them towards the proper support stations
• Assisted in time keeping by managing and recording coworkers schedules by maintaining documentation in timekeeping records 
• Minimized damage and repair costs through careful management and preventative maintenance
• Communicated with dispatcher,warehouse manager, and customers regarding incoming and outgoing orders and Gathered,logged,and monitored all shipping data using proper written and computer documentation
• Strategically organized merchandise that arrived through shipment using proper methods such as fist in first out 
• Assisted coworkers,and customers by answering questions, responding to inquiries and handling telephone requests.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Managed office inventory by restocking supplies and placing purchase orders to obtain ample stock.
• Reviewed time sheets, prepared attendance reports and processed payroll for office staff on a regular basis.
• Maintained records of material flow, compiling and organizing related data.
• Screened and sorted incoming mail, faxes and deliveries, routing to appropriate personnel.
• Coordinated the distribution of materials to various locations.
• Distributed incoming mail throughout the office.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.