medical support specialist resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Dedicated and compassionate Registered Nurse (RN) with progressive history in a variety of patient care opportunities. Proven to remain calm under pressure and skillfully handle difficult individuals and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Adaptable and resilient with clinical and emergency response experience. Bringing a 7-year record of success in nursing and desire to learn, grow, and excel within a facility.

  • Decision Making
  • Multitasking and Prioritization
  • Cleaning and Organizing
  • Updating Medical Records
  • Patient Relations
  • Critical Thinking
  • Clinical and Operational Judgement
  • Time Management
  • Medication Administration
  • Data Analysis
  • Willingness to Learn
  • Flexibility and Adaptability
Work History
07/2015 to Current
Medical Support Specialist Concentra Thornton, CO,
  • Performed pre-screening physicals every 15 minutes while responding to donor reactions and emergencies.
  • Worked as OCC. Health liaison for employee incidents and pre-employment screening.
  • Created center's MSS work schedule ensuring adequate coverage of center while maintaining employee work/life balance.
  • Counseled patients on adverse reactions, reactive blood tests, and serum protein results.
  • Supervised floor staff and overall production of center from check-in to disconnect.
  • Monitored protein serum test accuracy using quality controls.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Acted as Lead MSS to train new nurses and floor staff in proper techniques, care standards, operational procedures and safety protocols.
  • Collected and documented donor medical information such as blood pressure, pulse, hematocrit, protein level, and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Taught individuals about medications, procedures and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase donor cooperation.
  • Liaised with individuals and addressed inquiries, appointment requests and donation questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Conducted monthly and quarterly inventory of supplies and while maintaining control of product orders and supply.
12/2013 to 02/2014
Certified Nursing Aide Careone Elizabeth, NJ,
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery daily.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines twice per day.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Collaborated with other healthcare professionals to plan, manage and assess patient treatments in restorative care with bed capacity of 16 patients.
11/2011 to 01/2014
Assistant Teacher Rocketship Education Redwood City, CA,
  • Assist with growth and development of children 6 weeks- 13 yrs.
  • Established records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Increased one-on-one and group-based learning while supporting student progress and development.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Expected in 05/2015 to to
Associate Degree: Nursing Clinical Locations
Iowa Central Community College - Fort Dodge, IA
  • Friendship Haven 3rd Floor
  • Marion Home Long Term Care Facility
  • Unity Point OB and Pediatrics
  • Unity Point 2N & 3N
  • Unity Point Outpatient and Surgery
  • Unity Point ICU
  • Mary Greeley OB
  • Mary Greeley Psychiatric Floor
  • Community Family Resources
  • YWCA in Fort Dodge
  • Unity Point Home Health Care and Hospice Care
  • Lake City Hospital
Expected in 12/2011 to to
No Degree: General Studies
Hawkeye Community College - Waterloo, IA
Expected in 05/2009 to to
High School Diploma:
Odebolt-Arthur High School - Odebolt, Iowa,
  • Iowa Registered Nursing Licensure, Feb 2021 - April 2024
  • Iowa Licensed Practical Nursing Licensure, 2014
  • Adult and Pediatric CPR and First Aid Certified, American Red Cross, 2022
  • Mandatory Reporter for Child and Adult Abuse certification, 2018

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Resume Overview

School Attended

  • Iowa Central Community College
  • Hawkeye Community College
  • Odebolt-Arthur High School

Job Titles Held:

  • Medical Support Specialist
  • Certified Nursing Aide
  • Assistant Teacher


  • Associate Degree
  • No Degree
  • High School Diploma

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