Medical Support Assistant Timekeeper Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated and empathetic Medical Support Assistant offering several years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

  • HIPAA compliance
  • Quick problem solver
  • Communicating with patient families
  • Analytical decision-making skills
  • Customer Service
  • Telephone etiquette
  • Patient scheduling
  • Conflict resolution abilities
  • Able to work independently
  • Calm and level-headed under duress
09/2011 to Current Medical Support Assistant/Timekeeper Fairfield Medical Center | Lancaster, OH,
  • Answered telephone calls, recording accurate messages and relaying to designated staff and/or transferred to appropriate area with a warm handoff.
  • Oversaw patient admission and discharge to and from Inpatient Community Living Centers, and appointment scheduling to outside resources for the Veterans to maintain the efficiency of patient care.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Reviewed and approved production timecards daily.
  • Documented out-of-the-ordinary situations in VATAS, including unplanned absences and time-card errors.
  • Entered and verified timekeeping data with consistent reviewed, corrections and deletions for approximately 200+ employees in the Health Administration Service Department.
  • Reviewed and validated time cards for processing by payroll department.
  • Encorporated new policies and procedures which was brought on by the Coronavirus.
  • Protected and maintained employee confidence by keeping information private.
  • Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
  • Gathered timesheets to prepare bi-weekly payroll data for processing by payroll department.
  • Handled all delegated tasks, including providing bi-weekly overtime tracking.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Collaborated with others (Supervisors) to discuss their staff's attendance and premium pay request for accuracy.
  • Incorporated a 30 minute bi-weekly session to discuss timecard matters with each Supervisor concerning their staff.
06/2016 to 08/2019 President of Labor Union Carl Vinson VA Medical Center | City, STATE,
  • Onboarded new members and educated on union mission, values and strategies.
  • Oversaw union meetings and maintained harmonious, nurturing atmosphere among members.
  • Managed employer and union member relations, including processing grievances and resolving disagreements.
  • Well-read on the Masteragreement between the VA and AFGE.
  • Knowledgeable on the VA Handbook and policies.
  • Directed day-to-day affairs of union to achieve overall mission within workplace.
  • Promoted professional development, social and networking events and outreach sources.
  • Cultivated a strong relationship during my tenur as President with Management and several facility Acting Directors and current Medical Center Director
  • Collaborated with VA Leadership to develop and actualize strategic plans to advance the VA mission and objectives to promote growth.
  • Provided organizational leadership to over 1100 bargaining unit employees
  • Recruited, appointed and trained several employees on operations and performance expectations.
  • Generated new business by reaching out to prospective clients by e-mail, telemarketing and presenting at trade shows nationwide.
  • Successfully led relocation and opening of off campus office space in accordance to Executive Order and provided business creation of operational procedures and workflow planning.
  • Provided organizational leadership and collaborated with executive partners to establish and encorporate long-term goals, strategies and Union policies.
06/1993 to 09/2011 Nursing Assistant Carl Vinson VA MedicalCenter | City, STATE,
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Maintained sanitary conditions by providing immediate wound care and dressing changes.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
Education and Training
Expected in 08/1985 Bachelor of Science | Sociology Georgia College And State University, Milledgeville, GA GPA:
Expected in 06/1980 High School Diploma | East Laurens High School, Dublin, GA GPA:

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Resume Overview

School Attended
  • Georgia College And State University
  • East Laurens High School
Job Titles Held:
  • Medical Support Assistant/Timekeeper
  • President of Labor Union
  • Nursing Assistant
  • Bachelor of Science
  • High School Diploma

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