medical support assistant resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Highly motivated and committed experienced MEDICAL SUPPORT ASSISTANT with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workload requirements and duties with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment. Detail-oriented and knowledgeable MEDICAL SUPPORT ASSISTANT skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.

  • Medical office administration
  • Diagnostic equipment expertise
  • EMR / EHR
  • Receives patients and visitor in person and or telephonically
  • Office reception
  • Monitoring patient progress
  • Completing insurance forms
  • Patient records maintenance
  • Patient communication
  • Patient Scheduling
  • Compassionate
  • 2D scanning
  • Emergency room procedures
  • Trustworthy companion
  • Patient-focused care
  • Medical Records Management
  • Adaptable
  • Electronic health records
  • Companionship and emotional support
  • Medical record assessment
  • Project Management
  • Report Preparation and Distribution
  • Dependable
  • General Office Skills
  • MS Office (Excel, word, PowerPoint)
  • Efficient in time management
  • Receptionist duties (In processing care and out processing transitIion )
  • Savvy
  • Excellent Customer Service
  • Scheduling
  • HIPAA Compliance
  • Composite Health Care System (CHCS)
  • The Armed Force Health Longitude Technology Application (AHLTA)
  • Proficient in T Systems EV Program
  • Medical Records management (Electronic and paper)
  • Multitasking
  • Accounting/Bookkeeping
  • Front-Office Operations
  • Electronic Medical Record
  • Medical Terminology
  • Mission and Goal Oriented
  • Data entry
  • Paper and electronic claim management
  • Automation support
  • Emergency medical care
  • Office administration work
  • Medical office administration
  • Payment collection
Work History
03/2017 to Current Medical Support Assistant Tyson Foods | Franklin, KY,
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Verified and updated clinical and demographic records though Composite Health Care System (CHCS) and the Armed Force Health Longitudinal Technology Application (AHLTA) and Health Artifact and Image Management Solution (HAIMS)
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Receptionist,recordkeeping, and miscellaneous clerical duties within the ambulatory setting.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Completed request forms,manually and automated for individual patient orders,blood work, and or other request.
  • Oriented and trained new staff on proper procedures and policies.
  • Provided comprehensive medical care to over 100 patients daily to promote overall wellness and prevention of illness.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Used , the Ambulatory Data System (ADS), Medical Application and Process Solutions (MAPS), Patient Appointment System (PAS) to compile, maintain and record patient data and generate reports and record medical charts, reports and correspondence.
  • Receives patients and visitors in person and telephonically as one of the first initial contacts.
  • Ensures the eligibility for care
  • Maintain all patients' records both electronically and paper on the proper files as necessary.
  • Performs a full range of Receptionist duties record keeping and miscellaneous clerical duties with an ambulatory setting.
  • Enters, manipulates, and/or retrieves information and data from automated systems such as composite healthcare system ( CHCS ) the ambulatory data system (ADS) The armed force health longitudinal technology application (AHLTA) patient appointment system(PAS) defense manpower human resource system information(DMHRSi) used as appropriately.
  • Maintains and monitors patient appointment schedules for the clinic/ practice.
  • Schedules appropriate patient appointments manually and/or in CHCS and AHLTA.
  • Responsible for transferring patients to other facilities and type routine correspondence progress reports medical statements memorandums and status reports using various automated systems and programs notifies appropriate staff of patient's arrival
  • Reconciles end of day/end of shift processing reports
  • Communicates clearly with associated parties during emergency related operation
  • Ensures all patients complete all necessary forms prior to being seen by the provider performs quality assurance monitoring using appropriate tools regarding the completion and content of the patient's record
  • Records and relay messages and or direct calls. Refer urgent messages and patient results for immediate action.
  • Monitors and communicates delays in schedule appointments to the appropriate staff and patients
  • Resolve complaints of a local administrative nature and refer other complaints to appropriate authorities
  • Knowledge of regulations and policies related to patients identification requirements establishment of patient's eligibility such as Defense Enrollment Eligibility Reporting System DEERS)
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Attended required training, education and meetings.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
01/2016 to 03/2017 Billing Representative Christiana Care Health System | Newark, NJ,
  • Reviewed and solved account and billing discrepancies.
  • Coordinated with intermediate parties to obtain payments and resolve issues.
  • Received incoming information and entered into database system.
  • Promoted consistent accuracy of billing information by reconciling 100's of accounts monthly.
  • Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services
  • Correct patient demographic information when new/correct information is received.
  • Review electronic claim transmission reports and resolves electronic claim submission (ECS) rejections by making corrections in the system, and resubmitting for payment.
  • Communicate specific problems or concerns to manager as appropriate.
  • Special team of Ancillary billing.
  • Responsible for timely submission on hospital or profession claims to payers including but not limited to Medicare,MEdicaid, Managed MEdicare, Managed Medicaid, Managed Care, Commercial, Workers Compensation and Champus/Tricare.
  • Request or post charge corrections and appropriate credit and debit adjustments to patients account.
  • Work independently
  • Identify and bill secondary or tertiary insurances as needed.
  • Excellent verbal and written communication skills
  • Perform code and demographic audits on paper and electronic claims for accuracy utilizing the billing scrubber, payer edits and custom edits.
  • Process clean claim in a timely manner.
  • Work with Medicare, Tricare, and commercial payors through various data bases. (EPIC,ePremis,BENS)
  • Process late charges on accounts
  • Process Return to Payer (RTP)
  • Process many claims daily before deadline.
09/2014 to 07/2015 Medical Records Clerk Lowell General Hospital | Tyngsboro, MA,
  • Maintains the medical records of active duty service member, WTU,retirees,reservist,foreign military and their dependants.
  • Performs receptionist duties
  • Performs quality assurance for medical records for Release of Information (ROI).
  • Demonstrates interpersonal communication skills with all levels of internal and external customers
  • Scans all necessary health and administrative documents into the Electronic Health Record (EHR) via Health Artifact and Image Management Solution (HAIMS)
  • Use and enforce the Health Insurance Portability and Accountability Act (HIPAA), Freedom of Information Act (FOIA) and Privacy Act
  • Performs patient registration utilizing the Composite Healthcare Computer System (CHCS)
  • Performs qualitative/quantitative analysis of the medical record to insure all components of the record are present, accurate and comply with military regulations, and Joint Commission requirements
  • Provides electronic records from Armed Forces Healthcare Longitudinal Technology Application
  • Maintains a daily scanning log, tracks and reports images scanned in error to the supervisor or designee for correction
  • Participates in planning sessions to establish goals and objectives, identifies problem areas requiring corrective action
  • Use personal computers to prepare various documents and input documents necessary to compile reports for management
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Created new physical and computer-based files.
  • Interacted and communicated easily with department personnel and public.
  • Received and processed medical records requests.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Received and routed medical records.
Expected in 05/2010 High School Diploma | Warren Central High School, Bowling Green, KY GPA:
Expected in | Western Kentucky University, Bowling Green, KY GPA:
  • First Aid/CPR Certified
  • BLS

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Resume Overview

School Attended

  • Warren Central High School
  • Western Kentucky University

Job Titles Held:

  • Medical Support Assistant
  • Billing Representative
  • Medical Records Clerk


  • High School Diploma

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