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Medical Support Assistant resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated and result-driven bringing 20+ years' experience supervising teams, managing operations, delivering training and overseeing key projects. Team-oriented leader with expertise in maintenance production and time management. Efficiency-driven and industrious with a strong attention to detail and the desire to contribute expertise to enhance operations in a new position. Accomplished Supervisor who drives success and directs high-producing teams while developing high levels of employee loyalty. Experienced in using cost-reduction methods and streamlining production processes. Focused on meeting customer's expectations and achieving company goals. Punctual, reliable, and friendly as well as adaptable, patient and effective within high-pressure environments. Trained in the Sigma Six program and the Lean process. Was Program Manager of 15 different programs, and trained over 500 personnel on the various programs. Went through both Green Belt and White Belt training.

Skills
  • Professional demeanor
  • Documentation and reporting
  • Customer and client relations
  • Efficient and accurate
  • Organization and efficiency
  • Detail oriented
  • Communication
  • Contracting/Procurement
  • Planning and Evaluating
  • Problem Solving
  • Technical Competence
  • Technology Application
  • Flexible
Experience
04/2022 to Current
Purchasing Agent GS6 40 Hours a Week VA Medical Center City, STATE,
  • Sourced new vendors for purchasing needs.
  • Prepared purchase orders and sent to distributors and suppliers.
  • Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
  • Analyzed competitive prices, products and market-related information.
  • Managed monthly purchase order shipments by deadline and cancellation dates.
  • Reconciled accounts with purchase receipts and consulted yearly budget to stay within spending limits.
  • Contacted vendors to determine order status and communicate discrepancies with shipments.
  • Collected operations data and created spreadsheets detailing trends.
  • Worked with operation managers to develop consistent service levels across locations.
  • Facilitated product selections for customers, including using proper forms to assure selection accuracy.
  • Reviewed customer needs and developed appropriate procurement requirements.
  • Verified warehouse received accurate and timely inventory by regularly consulting database.
  • Researched materials offerings from new suppliers to obtain most competitive pricing.
  • Conducted market research to determine appropriate pricing.
04/2020 to 04/2022
Medical Support Assistant GS5 40 Hours a Week United States Air Force, 60 Hour Week City, STATE,
  • Answered telephone calls, recording accurate messages and relaying to designated staff.
  • Train and orient new staff to learn job and prepare them for success and advancement
  • Conducted reviews to ensure quality of work
  • Ensure accurate and timely scheduling of appointments while ensuring all the callers needs are met.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Frequent coordination and collaboration with various clinical programs and departments within the VA Medical Center
  • Communicated pertinent information and potential problems to physicians and nurses.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • COVID clinic MSA. Greeted, Inputted, and Scheduled veteran, wives, caregivers, and employees in VISTA and LEAF.
07/2017 to 07/2019
Electrical and Environmental Section Chief United States Air Force, 50 Hour Week City, STATE,
  • Managed collaborated, communicated, customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
  • Developed work schedules and Identified contingency plans while maintaining staffing and records of annual leave and comp time.
  • Created and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Oversaw 63 personnel training and provided guidance to staff members to include changes in policies and procedures to secure best performance.
  • Organized the work structure of multiple assigned areas
  • Acted as a liaison between staff in order to resolve day to day conflicts
  • Created and scheduled appointments across optometry, audiology, mental health, and military providers for subordinates
  • Implemented timely responses to all actions required by the department, supervisors, and service line managers such as RCA actions, VACO directives, OIG actions, VISN requests, director requests, or other work order requests for a department.
  • Participated in and facilitated transformative quality, safety, effectiveness, and efficiency improvement efforts.
  • Acted as the project lead for healthcare and operational improvement projects impacting patient care delivery systems and functions.
  • Facilitated, coached, and trained audiences at all levels of the organizations throughout the lifecycle of a performance improvement project.
  • Organized, directed, controlled and coordinated group activities in a timely and effective manner.
  • Conducts extensive work in analyzing data and conducting background research on the issue.
  • Pulled, isolated and manipulated data to identify root causes of a performance issue.
  • Converted data into numerous formats using advanced statistical models.
  • Defined a project scope and goals through a collaborative process with subject matter experts and leadership at the facility, service line or program, or unit level.
  • Led a team of subject matter experts, front line staff and leadership through a rigorous and defined project management process.
  • Led project teams through designed brainstorming sessions to develop solutions.
  • Creates designs of experiment that align to project goals and team developed solutions.
  • Designed experiments with process measurement in mind.
  • Developed processes by consulting with subject matter experts in order to develop standard work.
  • Directed the team towards sustainable solutions that are mistake proof.
  • Conducted experiments and collects data to identify if the developed solutions are affective.
  • Developed control plans, communication plans, risk management plans, and through closeout of the project.
  • Provided consultation to executive, service line, and program leadership by leveraging VA data analytics resources.
  • Identified metrics performing below benchmarked standards or falling below the upper or lower control limits of a statistically controlled models such as SAIL.
  • Planned and conducts studies directed at reducing errors due to cognitive overloading and human computer interaction failure.
  • Identified systems designs problems that contribute to human errors.
  • Identified alternative systems and processes based on Lean/Systems Redesign/Systems Engineering principles to mitigate these types of errors.
  • Collected baseline information, identifies limitations in current systems, and discovers potential improvements.
  • Developed statistical, graphical, and narrative reports, and communicates these studies to medical center executive leadership, service chiefs, supervisors and other staff.
  • Aligned identified metrics to known organizational priorities, such as VA/VHA/VISN/Facility strategic or operational plan.
  • Developed benchmarks, and assigns a schedule or priority level to a potential project based on the needs of the organization and direct consultation with executive leadership.
  • Responsible for complaint resolution.
  • Collaborated with other facility staff in the creation, development, and implementation of initiatives and actions that improve the veterans experience throughout the organization.
  • Managed a comprehensive Veteran Centered Complaint and service recovery processes, including final resolutions, data capture, trend analysis of issues and complaints, and communication of trends to facility leadership to help drive system improvements.
  • Addressed more complex complaints that were not able to be resolved at the point of service.
  • Independently resolved the most difficult and complex complaints, expedite services, and implement necessary corrective
    measures within established facility policies.
  • Served as the liaison between the facility, veterans, employees, and the community, ensuring their Rights and Responsibilities, advocacy, and services are available.
  • Assisted veterans in understanding their rights, in addition to, their responsibilities.
  • Provided a channel through which patients can seek solutions to problems, concerns, and unmet needs, recognizing that complaints are a gap between service expectations and the actual experience of the patient.
  • Ensured veterans goals, policy and requirements are met by collecting, analyzing, and evaluating relevant data, and preparing meaningful reports based on that data.
06/2014 to 07/2017
Repair Enhancement Program Manager, TSGT(E6) United States Air Force, 40-50 Hour Week City, STATE,
  • Copied, logged and scanned supporting documentation
  • Responded to customer requests via telephone and email
  • Supervised weekly schedule of projects and anticipated timeline for specific milestones and completion
  • Responded to all customer inquiries thoroughly and professionally
  • Responsible for selection and maintenance of equipment
  • Monitored product standards and quality-control programs
  • Returned 30.4 million dollars to Air Force by refurbishing and repairing disposable parts
  • Responded to customer concerns with friendly and knowledgeable service
  • Assigned work to team members based on company needs, personal strengths and job knowledge
  • Communicated clear expectations and goals to each team member
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration
  • Managed fiscal matters and equipment needs for section, identified budget needs and constraints
  • Facilitate improved quality, education, and completeness and accuracy of clinical documentation within the patients health record through interaction with clinical staff and HIMS coding staff to capture patient care services rendered and workload.
  • Assists in developing and/or revising medical center policy memoranda pertaining to documentation improvement.
  • Served as Subject Matter Expert (SME) in coding based on health record content and documentation requirements.
  • Performed reviews of health record documentation; developing criteria, collecting data, graphing and analyzing results, creating reports and communicating in writing and/or in person to appropriate leadership.
  • Developed and implemented on-going training/education programs (seminars, workshops, informational briefings, and conferences) to ensure proper health record documentation is compliant with all established requirements.
  • Performed documentation and coding audits, providing results to providers and leadership via formal reports.
  • Developed local data metrics and dashboards to monitor projects in progress or performance benchmarks of a project that is awaiting a charter or formal decision from executive leadership for action.
  • Aligned appropriate performance improvement teams and resources, project scopes, and value streams, strategic and operational plans. Identifies projects critical to improving quality outcomes and maximize return on investment of utilized resources.
  • Developed and refined information for comprehensive reports, addressing such elements as cost analysis, work measurements, trend analysis, efficiency, effectiveness, productivity, and tangible benefits.
  • Assessed the success or failure in attaining program operational goals/objectives.
  • Incorporated recommendations for the resolution of problems identified in studies.
  • Prepared complete and fully documented studies for review of work teams, Hospital Committees and top management.
  • Instructed 36 staff on implementation of guidelines and recommendations.
  • Evaluated the quality of care and the efficiency of care processes.
  • Provided instruction to others on Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies principles and tools through formal classroom instruction or Claire group mentoring.
  • Delivered classroom instruction about Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies tools and techniques to all levels of the organization.
  • Led team through development of control strategies, to ensure project solutions are sustained after the project lifecycle.
  • Performed other related duties as assigned by base operations.
  • Managed and controlled of equipment assets; served as the point of contact for the coordination of material support and resolution of logistic problems; conducted forecasting and quantitative analysis of items needed; conducted spot checks of inventory; and complied with special requirements for firearms, ammunition and sensitive equipment
  • Was responsible for the lifecycle management of non-expendable assets; conducted short, mid and long-term advanced planning; analyzed data; supported customers and acquisition personnel in developing requirements, utilized mandatory sources and standardization sources; and corresponded with procurement officials and other stakeholders to resolve all issues
  • Maintained inventory control records in an automated system; managed USAF property management program and determining the means and methods to resolve issues and improve operations.
  • Determining required sources of equipment, purchase card program and simplified acquisition procedures; researched and analyzed information to include tracing sequences of inventory management transactions; and advised leadership on the management, control and accountability of equipment in use.
  • Audited squadrons purchase card transactions
  • Assigned as level one approver for purchase card transactions
  • Monitored inventories on computer to generate accurate reports.
  • Contracted and procured special items for stock inventory
06/2012 to 06/2014
Maintenance Shift Lead, TSGT(E6) United States Air Force, 40 Hour Work Week City, STATE,
  • Evaluated performance of 8 supervisors and 10 medical support personnel on documentation of medical forms and chart entries of patients. Ensured 100% accuracy of all inputted entries.
  • Assigned daily tasks to 13 medical support assistants to input notes such as time and date a medical technique such as a tourniquet was applied during a triage situation.
  • Evaluating new products, equipment and systems to make recommendations for improved operations
  • Hands-selected medical personnel to lead groups in separating, categorizing, and documenting injured personnel into three categories non-urgent, priority and emergency. Recommended advancement of qualified personal.
  • Initiated streamlined classes, educational briefings, and computer based training to certify job task of medical staff and supervision.
  • Created, organized, and maintained facility documents, training/medical records while managing sensitive base personal identifiable information and medical data.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Provided briefings to discuss development of different training agendas for Chemical and Biological Warfare, CPR and Buddy Care.
  • Ensured quality and continuity of care complied with the policies and regulations
  • Orienting and providing on-the-job (OTJ) training for new and current personnel
  • Direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility.
  • Worked closely with all staff within the assigned service area performed the administrative details that are essential to the orderly and efficient accomplishment of each unit's goals.
  • Supervised 12 MSAs, developed work schedules and identified any contingency plans for MSA coverage gaps, maintains staffing and timekeeping records related to sick and annual leave, comp time and overtime, and compiles information for statistical reports.
  • Generated daily/weekly/monthly reports to ensure the quality of work within the assigned service area. These reports are related to inconsistencies in: scheduling, Clinically Indicated Date (CID), Desired Date, Electronic Wait List (EWL), Recall Reminder entries and delinquencies, Pre- Registration, Insurance Capture (ICB), Release of Information (ROI), clinic cancellations, clinic profile set-up, and consult management.
  • Assigned and evaluated work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary.
  • Provided full range administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancement
  • Collaborated, communicated, and demonstrated customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
  • Provided briefings, orientations, staff development, and training in a patient support setting.
  • Managed fiscal matters, forecast resource and equipment needs, and identify budget needs.
  • Used advanced knowledge to managed and led patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
  • Participated in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts
  • Acted as the project lead for healthcare and operational improvement projects.
  • Facilitated, coaches, and trains audiences at all levels of the organizations throughout the lifecycle of a performance improvement project.
  • Pulled, isolates and manipulates data to identify root causes of a performance issue.
  • Defined a project scope and goals through a collaborative process with subject matter experts and leadership at the facility, service line or program, or unit level.6) Leads a team of subject matter experts through the project management process.
  • Expert in administration management, analyzing/problem solving, communication, organizational development, and system engineering.
  • Conducted research and maintained perpetual inventory accounts for non-expendable equipment in a data base system.
  • Determined required sources of equipment, purchase card program and simplified acquisition procedures.
  • Used bar code scanning equipment and appropriate tagging equipment to implement property accounting systems.
  • Researched and analyzed information to resolve questions and issues, and improve operations; and advising on the management, control, and accountability of equipment in use.
02/2010 to 06/2012
Chemical Readiness Supervisor Company Name City, State,
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Evaluated the work of subordinate staff
  • Resolved complex problems to ensure patient services are met
  • Evaluated new products, equipment and systems to make recommendations for improved operations
  • Identified educational or training needs
  • Made final decisions on hiring selections
  • Evaluated performance
  • Works collaboratively with multiple programs, services, and interprofessional coordinated care team members
  • Was responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures
  • Utilized various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients.
  • Supervised subordinates operations by overseeing judgments and documentation of triaged patients by severity of medical complaint or chemical exposure.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times by streamlining set-up and documentation of individual medical needs due to different types of chemical exposure
  • Assessed 30 employees on administrative duties and daily operational activities.
  • Monitored training and education of 30 supporting healthcare staff by tracking individuals computer based and hands on-training due dates. Ensured no training was over-due.
  • Worked collaboratively with other members of an expanded healthcare team, including CRH operations managers and chiefs, nurses; advanced practice providers (APPs)
  • Oversaw the team of CRH schedulers (MSAs and TCTs) who create patient appointments and coordinate with medical personnel about patient's needs as liaisons for patients and their families with our medical staff
  • Evaluated the work of subordinate staff
  • Resolved complex problems to ensure patient services are met
  • Evaluated new products, equipment, and systems to make recommendations for improved operations
  • Identified educational or training needs
  • Made final decisions on hiring selections
  • Evaluated performance and taking disciplinary action when necessary.
  • Worked collaboratively with programs, services, and interprofessional coordinated care team members
  • Was responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures
  • Utilized various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit
Education and Training
Expected in
:
Senior Enlisted Professional Ed (Upper Management) - Robins AFB, GA,
GPA:
Expected in
Associate of Science: Aircraft Maintenance Technology
Community College of The Air Force - Montgomery, AL,
GPA:
Expected in
:
Non-Commissioned Officer Academy (Mid Management) - Tyndall AFB, Fl,
GPA:
Expected in
:
Airman Leadership School (Lower Management) - Pope AFB, NC,
GPA:
Expected in 1999
High School Diploma:
Hazleton Area High School - Hazle Township, PA,
GPA:

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Resume Overview

School Attended

  • Senior Enlisted Professional Ed (Upper Management)
  • Community College of The Air Force
  • Non-Commissioned Officer Academy (Mid Management)
  • Airman Leadership School (Lower Management)
  • Hazleton Area High School

Job Titles Held:

  • Purchasing Agent GS6 40 Hours a Week
  • Medical Support Assistant GS5 40 Hours a Week
  • Electrical and Environmental Section Chief
  • Repair Enhancement Program Manager, TSGT(E6)
  • Maintenance Shift Lead, TSGT(E6)
  • Chemical Readiness Supervisor

Degrees

  • Associate of Science
  • High School Diploma

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