Medical Support Assistant resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Results-focused business professional with strength in business management, policy compliance and customer service. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Strong work ethic and goal oriented mindset.
Skills
Customer service
Communications
Planning and coordination
Business operations
Problem resolution
Supervision
Relationship development
Data entry documentation
Excel spreadsheets
Microsoft
Sensitive material handling
PC proficient
Appointment scheduling
Strong problem solver
Self-starter
Multitasking and prioritization
Prioritizing patients
Deadline-oriented
Staff motivation
Time management
Experience
11/2019 to CurrentMedical Support AssistantDepartment Of Veterans Affairs | San Marcos, CA,
Completed and submitted documentation in accordance with agency guidelines.
Scheduled and confirmed appointments.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Covered for many clinic MSAs including palliative care, speech, prosthetics, move and nutrition, and primary care.
Assisted in catching up workload for multiple clinics such as primary care, orthopedics and pain clinic.
Participated in project completions with deadlines for national.
Demonstrated teamwork by always being willing to help.
Trained fellow employees on telehealth programs.
Answered telephone calls, recording accurate messages and relaying to designated staff.
Verified accurate patient demographic and insurance information to enter into electronic medical system.
Completed and submitted clinical documentation in accordance with agency guidelines.
Communicated with patients by phone and via written correspondence.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Scheduled appointments for patients via phone and in person.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
05/2011 to 10/2019Daycare Owner/OperatorErickson Living | Overland Park, KS,
Recorded children's growth, behavior and development, monitoring any changes to discuss with parents or guardians.
Cultivated safe and happy child-friendly environment by implementing effective security, sanitation and policies and procedures.
Implemented creative and educational curriculum to promote expression and individuality with varying daily activities.
Provided excellent service and attention to daycare families when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Achieved budgetary targets by monitoring expenses and resource utilization, and cutting waste.
Maintained current knowledge of applicable codes and required procedures to optimize learning environments, by keeping up on DHS training requirements.
Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
Boosted program outreach with community engagement strategies and talks to programs such as Childcare Resource and Referral and Department of Human Services.
Executed administrative plan and procedures to define staff responsibilities, equitable workloads and supervisory roles.
Cultivated safe and happy child-friendly environment by implementing effective security, sanitation and [Type] policies and procedures.
Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
10/1997 to 05/2011Server TrainerApplebee's Neighborhood Grill | City, STATE,
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Worked directly with servers for five shifts during the training process.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Worked directly with servers for more than [Number] shifts during the training process.
Education and Training
Expected in 01/1994High School Diploma | Iowa Falls - Alden High School, Iowa Falls, IAGPA:
Additional Information
Multiple trainings yearly on business operations and customer service for business owners.
24 hours of continuous training completed each year from 2011 to 2019.
Full year of experience in the VA medical center learning several clinics and programs.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.