Medical Support Assistant resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Skills
Advanced knowledge of the technical health care process as it relates to access to care.
Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment
Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
Work History
Medical Support Assistant, 10/2015 - Current Tyson Foods – Cumming, GA,
Advised clinical staff on current administrative processes
Responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with DHA national scheduling guidelines
Scheduled, cancelled, re-scheduled patient appointments and/or consults; entered no-show information while monitoring appointment requests from multiple electronic sources
Participated in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic monitoring both inpatient and outpatient appointments in areas of responsibility ; verifying and updating demographics and insurance information when patients check-in for appointments
Coordinated administrative functions relating to emergency and non-emergency transfers to other MTF facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
Possess the ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations
Professionally communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
Appointment Call Center Clerk , 03/2015 - 10/2015 Interventional Spine Medicine – Plaistow, NH,
Utilized the Composite Health Care System, Managed Care Program module to schedule, cancel and reschedule approximately 2,500 patient appointments per month for clinical services within the MTF
Received questions and/or appointment requests by telephone call from patients or MTF staff members or by automated means and resolved each call with minimal blockages or delays
Utilized Armed Services Health Technology Application ( AHLTA) to enter approximately 2,500 Telephone Consults per month to communicate patients’ needs to the clinic
Entered TriCare authorization information in CHCS for referrals received each month at the MTF
Served as the Customer Relations Representative for Appointing Services, answering complex appointment questions and resolving patient’s complaints.
Utilized CHCS to identify approximately 350 MTF (in-house and network) referrals each month, contacted patients and monitor in the Referral Tracking Database (RTB)
Medical Administrative Assistant, 08/2014 - 03/2015 Care 2 U Family Medical Services – City, STATE,
Welcome patients, families and visitors
Handle check-in tasks for patients
Verify and fill essential information in the medical record
Enter patient demographics and insurance information into the system
Help disable and patients with physical difficulties
Confirm appointments and get referral information
Verify insurance coverage
Notify the medical assistant when a patient is ready
Maintain appointment schedules
Education
Associate of Arts: Health Administration, Expected in 06/2014 - University of Phoenix - Tempe, AZ GPA:
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