Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Knowledge of Referral Management Process Knowledge of Clinic Procedures Ability to Perform Clerical Duties REFERRENCE Linda J. Edwards 10518 Chesdin Ridge Drive South Chesterfield, VA 23803 Cell Phone: (804) 586-7682 Work Phone: (804) 734-3196
Experience
10/2012 to Current
MEDICAL SUPPORT ASSISTANT Veterans Health Administration , ,
Performs a variety of receptionist, clerical and record-keeping duties and procedures. Receives telephone calls and visitors to a clinic, obtains identifying information and determines the nature and urgency of the patient's request. Apply clinic guidelines concerning release of patient information. Verify patient's eligibility for treatment (DEERS check, hospital card, etc.). Refer ineligible patients to the Patient Administration Division. Schedules and coordinates appointments for patients with all clinics, ensures all appointments requested by the physician have been scheduled and reschedules appointments when necessary. Knowledge of clinic procedures for scheduling appointments and referring patients to appropriate sections for appointments or treatment for referral of patients to other medical clinics for appropriate tests, consultations, or care and for providing general information regarding clinic operating policies; contacting patients, providers, and other staff to obtain disposition of referral; generating reports which assist the administration in evaluating the program; and any other duties necessary to complete the referral process in a timely manner. Identifies situations when referred clinic is not capable of requested workload and makes recommendations to provider to refer patient to a more appropriate clinic. Independently coordinates with clinics, providers, and other ancillary services to obtain the disposition of requested services and treatment within the Health Medical Center or at other Military Medical Treatment Facilities, TRICARE Network, and Non-Network providers. Generates a variety of reports to indicate the current status of consults and referrals submitted by providers within the Health Clinic. Prepares releases of information for patients and staff. Identifies system inefficiencies and upgrades the referral procedures to improve upon the process when necessary.
08/2010 to 10/2011
SALES STORE CHECKER Department Of Defense , ,
Operate an Electronic Point of Sale cash register coupled to a scanning system and scale and/or a stand-alone register system to record unit prices, proper accounts (subsistence, meat, produce and sensitive items), purchase totals, surcharge and change. Scan items or enters proper Look-Up Code for random weight or scaled items such as produce. Receive and verify change fund and checks register. Responsible for answering questions and complaints of customers. Provide assistance in arriving at solutions according to established policy. Perform other related duties such as pricing, scanning, stocking merchandise, cleaning work area, and participate in inventories. Turn in cash and other media and clean the check stand and surrounding area. Maintain clean and orderly checkout areas and complete other general cleaning duties. Greet or welcome customers with a warm personality.
01/1 to 08/2010
EYE TECHNICIAN Marriott International , ,
Sells a variety of merchandise to customer using salesmanship and courtesy. Operate cash register or other sales related equipment; balances daily financial transactions. Practices loss prevention procedures and performs other related retail duties. Noted for personal service, concern for personal customers, amiable disposition and knowledge of AAFES/Retail policies and business procedures. Provide a good service to the patients. Take time to identify their needs by politely asking questions and concentrating on what patient is really saying. Listen to their words, tone of voice, body language, and most importantly, how they feel. Identify and anticipate needs. Ability to communicate well and aware of problems or upcoming needs. Making sure that patients feel important and appreciated. Help patients understand the work flow of management. Always look for ways to help patient's problems. Assist in the preparation of medical terminology and files authorized documents ensuring proper sequencing of forms. Perform administrative duties and prepares appropriate forms for patient to fill out and to process and report very seriously ill patients. Prepare patient and associated documentation for medical evaluation. Ability to perform a variety of tasks to assist the Optometrist in eye examinations and corrective procedures. Record patients medical histories and help prepare the patient for the vision examination. Assist with the tests that help ensure the accurate diagnosis and treatment of a diseased eye. Conduct patients pre-testing such as visual acuity, color vision, depth perception, pupil reflexes, visual field testing and pressure inside the eye. Assisting the patients with the frame selections, helping repair eyeglasses, putting in contacts and cleaning sophisticated ocular equipment.
11/2008 to 02/2009
SALES CLERK AAFES VENDOR (NIKE) , ,
Treating customers with efficiency and respect while answering their questions about the products. Responsible for taking and processing the customers payments. Being able to use computerized cash register and give accurate change and understanding the product being sold. Able to make the customer feel comfortable and not under pressure to buy something. Patience, a calm attitude and the ability to make good judgment calls in stressful work situations. Do tasks such as tracking inventory, budget execution, stocking products on shelves and keeping the store clean and responsible for opening and closing the store on time.
Education
Expected in
Bachelor Of Science: Healthcare Management And Administration
COLORADO STATE UNIVERSITY - Greenwood Village, Co
GPA:
COLORADO STATE UNIVERSITY-GLOBAL CAMPUS Greenwood Village, Co - Bachelor Of Science In Healthcare Management And Administration, 2014-Present
Expected in 2013
Associate of Applied Science: Nursing
JOHN TYLER COMMUNITY COLLEGE - Chester, VA
GPA:
JOHN TYLER COMMUNITY COLLEGE Chester, VA - Associate of Applied Science in Nursing, 2012-2013
Expected in 2012
: General Studies
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE - Adelphi, MD
GPA:
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE Adelphi, MD - General Studies, 2007-2012
Expected in 2006
Bachelor of Science: Information Technology
CARAGA STATE UNIVERSITY - ,
GPA:
CARAGA STATE UNIVERSITY Butuan City, PH - Bachelor of Science in Information Technology, 2004-2006
Military Experience
01/1 to 08/2010

U.S. Army Army ,
U.S. Army Medical Command-KAHC (40 hrs/ week) 10/2012-Present Performs a variety of receptionist, clerical and record-keeping duties and procedures. Receives telephone calls and visitors to a clinic, obtains identifying information and determines the nature and urgency of the patient's request. Apply clinic guidelines concerning release of patient information. Verify patient's eligibility for treatment (DEERS check, hospital card, etc.). Refer ineligible patients to the Patient Administration Division. Schedules and coordinates appointments for patients with all clinics, ensures all appointments requested by the physician have been scheduled and reschedules appointments when necessary. Knowledge of clinic procedures for scheduling appointments and referring patients to appropriate sections for appointments or treatment for referral of patients to other medical clinics for appropriate tests, consultations, or care and for providing general information regarding clinic operating policies; contacting patients, providers, and other staff to obtain disposition of referral; generating reports which assist the administration in evaluating the program; and any other duties necessary to complete the referral process in a timely manner. Identifies situations when referred clinic is not capable of requested workload and makes recommendations to provider to refer patient to a more appropriate clinic. Independently coordinates with clinics, providers, and other ancillary services to obtain the disposition of requested services and treatment within the Health Medical Center or at other Military Medical Treatment Facilities, TRICARE Network, and Non-Network providers. Generates a variety of reports to indicate the current status of consults and referrals submitted by providers within the Health Clinic. Prepares releases of information for patients and staff. Identifies system inefficiencies and upgrades the referral procedures to improve upon the process when necessary. SALES STORE CHECKER Defense Commissary Agency; APO, AE (20-40 hrs/week) 08/2010-10/2011 Operate an Electronic Point of Sale cash register coupled to a scanning system and scale and/or a stand-alone register system to record unit prices, proper accounts (subsistence, meat, produce and sensitive items), purchase totals, surcharge and change. Scan items or enters proper Look-Up Code for random weight or scaled items such as produce. Receive and verify change fund and checks register. Responsible for answering questions and complaints of customers. Provide assistance in arriving at solutions according to established policy. Perform other related duties such as pricing, scanning, stocking merchandise, cleaning work area, and participate in inventories. Turn in cash and other media and clean the check stand and surrounding area. Maintain clean and orderly checkout areas and complete other general cleaning duties. Greet or welcome customers with a warm personality. SALES STORE ASSOCIATE Army and Air force Exchange Service; APO, AE (20-32 hrs/week) 07/2009-08/2010 Sells a variety of merchandise to customer using salesmanship and courtesy. Operate cash register or other sales related equipment; balances daily financial transactions. Practices loss prevention procedures and performs other related retail duties. Noted for personal service, concern for personal customers, amiable disposition and knowledge of AAFES/Retail policies and business procedures. EYE TECHNICIAN American Red Cross; APO, AE (20 hrs/week) 08/2009-08/2010 Provide a good service to the patients. Take time to identify their needs by politely asking questions and concentrating on what patient is really saying. Listen to their words, tone of voice, body language, and most importantly, how they feel. Identify and anticipate needs. Ability to communicate well and aware of problems or upcoming needs. Making sure that patients feel important and appreciated. Help patients understand the work flow of management. Always look for ways to help patient's problems. Assist in the preparation of medical terminology and files authorized documents ensuring proper sequencing of forms. Perform administrative duties and prepares appropriate forms for patient to fill out and to process and report very seriously ill patients. Prepare patient and associated documentation for medical evaluation. Ability to perform a variety of tasks to assist the Optometrist in eye examinations and corrective procedures. Record patients medical histories and help prepare the patient for the vision examination. Assist with the tests that help ensure the accurate diagnosis and treatment of a diseased eye. Conduct patients pre-testing such as visual acuity, color vision, depth perception, pupil reflexes, visual field testing and pressure inside the eye. Assisting the patients with the frame selections, helping repair eyeglasses, putting in contacts and cleaning sophisticated ocular equipment. SALES CLERK AAFES VENDOR (NIKE); APO, AP (20-40 hrs/week) 11/2008-02/2009 Treating customers with efficiency and respect while answering their questions about the products. Responsible for taking and processing the customers payments. Being able to use computerized cash register and give accurate change and understanding the product being sold. Able to make the customer feel comfortable and not under pressure to buy something. Patience, a calm attitude and the ability to make good judgment calls in stressful work situations. Do tasks such as tracking inventory, budget execution, stocking products on shelves and keeping the store clean and responsible for opening and closing the store on time.
Certifications
American Red Cross
Skills
Clerical, Receptionist, Scheduling, Telephone, Cash, Cash Register, Sales, Associate, Answering, Stocking, Healthcare, Healthcare Management, Greet, Of Sale, Point Of Sale, Pricing, Scanning, Solutions, Exchange, Loss Prevention, Other Sales, Retail, Retail Marketing, Sales Related, Documentation, Medical Terminology, Office Medical, Sequencing, Testing, Voice, Work Flow, American Red Cross, Red Cross, Ap, Budget, Clerk, Closing, Inventory, Patience, Payments, Sales Clerk

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

60Fair

resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended

  • COLORADO STATE UNIVERSITY
  • JOHN TYLER COMMUNITY COLLEGE
  • UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
  • CARAGA STATE UNIVERSITY

Job Titles Held:

  • MEDICAL SUPPORT ASSISTANT
  • SALES STORE CHECKER
  • EYE TECHNICIAN
  • SALES CLERK

Degrees

  • Bachelor Of Science
  • Associate of Applied Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: