Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Team-oriented Medical Support Assistant with strong track record of establishing solid relationships with clients, co-workers, administration and local agencies.
Skill Highlights
Suicide risk assessments
Psychiatric population familiarity
Extensive DSM-IV & V knowledge
Knowledge of Intake Assessments
Research Skills
Excellent Customer Service Skills
Ability to type 40 wpm
Organized
Ability to Multi-task
Self Motivated
Excellent Time Management Skills
Team player
Accomplishments
Presented with Honorary "Hook" from Program Director (May, 2014)
Received Letter of Praise from Staff Member to Supervisory Officer Assistant (January, 2015)
Professional Experience
02/2012 to 02/2015
Medical Support AssistantVeterans Administration – Salem, VA, United States
Charted and recorded information in client files.Tracked client movement on and off the unit by documenting times and destinations of clients.Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.Efficiently gathered information from families and social services agencies to inform development of treatment plans.Interacted with clinical staff and external resources such as school or community personnel.
06/2010 to 02/2012
Medical Support AssistantVeterans Administration – Sheridan, WY, United States
Intimately involved in utilizing office automation systems to include: ALTHA, CHCS, The Behavioral Health Database, Humana Military HealthCare Service and DEERS.
Compiled data in order to create, design and maintain a number of databases for the Behavioral Health Network Case Management.
Maintained a Master Spreadsheet that is a primary documentation tool for employee workloads.
Functioned in a variety of administrative roles to include; clerical and record keeping duties from being a receipt holder for supplies to scheduling and calling patient to remind them of upcoming appointments.
Demonstrated people skills are reflected in a consistent, pleasant and courteous manner that is essential when working in the Behavioral Health area.
I schedule patients and process reminders that are received requesting appointments.
I enter appropriate information into CHCS/CHCS II and update demographics.
I receive and process appointment changes and information concerning clinic appointment availability according to policies.
I performed initial screening of patients to determine the purpose of their visit and verify their eligibility for treatment via DEERS check, hospital card and the two point identification verification.
After a patient is scheduled to see their provider or case manager I call to follow up and see if the patient actually attended their appointment.
Recorded Productivity for department/area
Healthy work relationships assist in boosting employee morale.
Due to my ability to organize and my consistently friendly demeanor I am also in charge of assisting new employees with in-processing by submitting the proper paperwork in order for them to gain access to the proper network programs and accounts.
I am also the training POC for updating and maintaining timely completion of staff mandatory training.
08/2008 to 05/2010
Medical Records TechnicianUniversal Health Services – Palm Bay, FL,
Utilized office automation systems to include the input of daily work process data in the Workload Nursing Management System (WMNS); retrieving data from the CHCS system; and tracking/trending of the daily Nursing Care Hours and patient scheduling.
The Nursing Care Hours were entered daily in order to assist the Daily Charge Nurse in calculating just how much staff were required for the patient census
Updated and maintained the Palliative Care Room Statistics Spreadsheet.
I compiled data in order to create, design and maintain a number of databases for the Hematology/Oncology floor
Subject matter expert on the day to day duties required to maintain order and Joint Commission Standards for our ward
Functioned in a variety of administrative roles to include; clerical and record keeping duties associated with all facets of patient care and treatment.
I am currently assigned to the Hematology/ Oncology Unit, but have experience in the ambulatory care clinics to include primary care.
My demonstrated people skills are reflected in a consistent, pleasant and courteous manner that has resulted in my receiving command recognition.
I am noted for relaying timely and accurate messages and incoming calls to the staff and other customers.
Scheduled patients and processed reminders that are received requesting appointments.
Received and processed appointment changes and information concerning clinic appointment availability according to policies.
Performed initial screening of patients to determine the purpose of their visit and verify their eligibility for treatment via DEERS check, hospital card and the two point identification verification.
I am considered the Subject Matter Expert on all items and issues that had to do with the front desk, from patient issues/complaints/logistics to timely work order entry to fix any technical and/or facility/environmental issue that may arise.
Handled all complaints at the on-site level and attempt to resolve the issue before it escalated to a higher station.
Proficient ability in addressing unit issues and timely follow-up to assure tasks do not linger.
Filed and maintained a wide range of documents from Employee Leave Requests to Patient Consent Forms.
Education and Training
Expected in 12/03/2014
Masters of Arts: Forensic Psychology Argosy University--Online - Phoenix, AZ GPA:
Forensic Psychology
Expected in 03/21/2008
Bachelors of Arts: Business The Evergreen State College - Olympia, Washington GPA:
Business/Marketing
Work History
06/2010 to 01/2015
Medical Support Assistant Department of the Army – Fort Hood, MD
08/2008 to 04/2010
Medical Records Technician Department of the Army – Gaithersburg, MD
04/2008 to 08/2008
Lead Receptionist Salon "G" – Gaithersburg, MD
2006 to 02/2008
Customer Service Specialist J.C. Penney, Inc. – Olympia, WA
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