Drive consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Presentation: Microsoft Powerpoint, Microsoft Excel
Other: Microsoft Office, Linux, Windows, Type 50+ WPM
Currently in Google IT Support Professional certification program
Hours per week: 10+ (487 volunteer hours as of JAN 21)
CUSTOMER SERVICE: Greet patients and determine the services required and receive patients at the initial point of contact. Assist patients to facility by providing information such as maps, phone numbers, and directions. Check patients in with initial guidance and review patient eligibility for care with use of automation system, such as CHCS and AHLTA. Deny patients' access to the facility without proper identification. Refer to urgent messages and patient results for immediate actions.
COMPUTER SKILLS: Use computerized database systems and programs to enter medical data, such as Composite Health Care System(CHCS), the Armed Forces Health Longitudinal Technology Application (AHLTA), as appropriate to the area assigned. Maintain and monitor patient appointment schedules for clinic/practice with CHCS and AHLTA. Schedule appropriate patient appointments in CHCS. Monitor and manage the Army Medicine Secure Messaging System(AMSMS) at the clinic/practice level.
TECHNICAL COMPETENCE: Coordinate patient appointments with other clinics or specialties. Monitor and communicate delays in scheduled appointments to appropriate staff and patients. Perform the full range of receptionist, record keeping, and miscellaneous clerical duties within the ambulatory setting. Perform Quality Assurance monitoring, using appropriate tools regarding completion and contents of patients' records.
ORAL COMMUNICATION: Answer numerous phone calls and call out patients to provide information. Record, relay messages and redirect calls. Obtain identifying information and determine the nature of the visit/call. Provide information regarding practice, clinic, hospital policies, procedures, and locations to patients, family members, staff, etc. Resolve complaints of local administrative nature and refer to other charges to appropriate authorities.
Hours per week: 35+
TECHNICAL COMPETENCE: Obtained the knowledge of principles, methods for curriculum, and instruction for children. Observed and monitored children's play activities in eye-sight and kept them safe. Maintained a safe and sanitized play environment.
ORAL COMMUNICATION: Instructed children in health and personal habits, such as eating, resting, and toilet habits. Recommended better behavior, such as caring for own clothing and picking up after themselves. Supported children's emotional and social development, encouraging understanding of others, and positive self-concepts.
ADMINISTRATIVE ACTIVITIES: Responsible for coordinating, monitoring, and tracking records on individual children, including daily observations and information about activities, meals served, as well as any medications administered while in my care. Performed general administrative tasks such as taking attendance by using attendance logs, editing internal paperwork by using Microsoft Word, and made or received phone calls.
CUSTOMER SERVICE: Identified signs of emotional or developmental problems in children and brought them to parents' or guardians' attention. Communicated children's parents or guardians about daily activities, behaviors, and related issues verbally or in written forms.
Hours per week: 40
COMPUTER SKILLS: Monitored records of sales or other business transactions with SurePOS700 as well as assisting customers at check-out. Controlled all input of data using Fred Meyer Jewelers Service Plus for the company. Gathered customer or merchandise information to determine customers' needs and searched to find needed data using Internet Explorer. Input customer's data into Fred Meyer Jewelers credit application. Processed the receipts, exchanges, technical inspection, serviceability, or maintenance of the merchandise.
CUSTOMER SERVICE: Welcomed customers by greeting and ascertained customers' needs. Recommended and helped locating or obtaining merchandise based on customers' needs and desires. Briefed of use, operation, care, and maintenance of merchandise to customers, and answered questions. Reviewed company policies on supply procedures or regulations to maintain professional knowledge to provide technical guidance to customers.
ORAL COMMUNICATION: Assisted customers by providing merchandise information and resolving their complaints. Provided excellent daily support and consistent process improvement strategies over phone, on-site, or email. Proactively made prospect calls to various customers to inform sale, receiving new merchandise or special events.
TECHNICAL COMPETENCE: Observed checkout stations to ensure that they have adequate cash available and reconciled transactions at the end of the shift. Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Responsible for a store with total assets over Million dollars during both opening and closing shifts.
Volunteer of the Quarter on 25 April 2019
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