Medical Support Assistant resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Armed Services Veteran with the determination, patience, vigilance, and enthusiasm that make my performance diverse from others. Dedicated to devoting my time and effort to work for the advancement and progress of any organization with particular interest in providing support and guidance to military personnel from all branches of the uniformed services, retirees, and their families. Possesses exceptional written and verbal communication skills. Experience working with and supporting psychiatric, seriously ill and terminally ill patients and an ability to understand the fears and concerns of Soldiers and their families.
Skill Highlights
Lean Six Sigma certified
Knowledge of properly documenting patient progress
Proficient in making entries and updates to appropriate databases
nclude Excel and Word.
Uses word processing software to produce a wide range of documents in varying formats such as scientific and technical reports and correspondence.
Performs a variety of clerical, automation management and typing duties in support of a variety of administrative and management functions.
Performs other administrative duties supporting Patient Administration including medical records filing, retrieval, research or review.
Weekly briefing of leadership on administrative issues and providing advice on how to proceed to fix these issues and/or procedures.
Produces a variety of scientific and technical material, maintain electronic records, and transmit or receive electronic mail.
Uploading documents into various and required databases, to include Electronic Medical Records.
Knowledgeable and certified in DTS procedures and making travel arrangements.
Skilled in fact-finding and analysis to obtain, organize, and report relevant information and to make conclusions.
Knowledgeable of general office automation software practices and procedures, office automated systems and associated software components, to include, proficiency in Microsoft Office software. Able to use various programs, such as Word, Excel, Access, PowerPoint, and Project to generate a range of products (i.e., tables of contents, import graphs or databases, create glossaries, align multiple columns, print document, identify files or make other notations at the top or bottom of each page, and create form letters and automatically merging these with mailing lists).
Operates facsimile equipment.
Competitive level proficiency in typing sufficient to provide general clerical office support to produce a variety of technical and administrative documents such as correspondence, reports, charts, graphs, viewgraphs, statistical data and transmit and receive documents and messages electronically.
Knowledge of grammar, spelling, capitalization, punctuation, and general terminology necessary to prepare documents from handwritten drafts into final form.
Ability to read and interpret general procedural guidelines, including software user manual correspondence, and styles manuals.
Coordinates and oversight responsibility for the front desk/reception area and client files.
Controls supervisor and providers' daily schedules and calendars.
Assigns and reviews work (upon completion or during progress) for general and technical accuracy, timeliness and compliance with regulatory and established operating guidelines.
Treats all patients with respect; committed; inspires other and earns their trust; works with integrity and ethically; maintains and upholds organizational values.
Lean Six Sigma certified
Knowledge of properly documenting patient progress
Proficient in making entries and updates to appropriate databases
Understanding of how to analyze performances against established metrics
Experienced in providing briefings to leaders and counsellings to subordinates.
Experienced in office automation software such as; word processing, spreadsheets, electronic mail, database management.
Expert with Composite Health Care System (CHCS), APEQS, and AHLTA. Performs administrative duties, provides technical support on all administrative and management functions.
Collects, maintains, and analyzes data planning and reporting purposes.
Assigns and reviews work (upon completion or during progress) for general and technical accuracy, timeliness and compliance with regulatory and established operating guidelines.
Treats all patients with respect; committed; inspires other and earns their trust; works with integrity and ethically; maintains and upholds organizational values.
Knowledge of specific computer programs, such as CHCS, AHLTA, Microsoft Office, to i
Professional Experience
07/2013 to 07/2015Medical Support AssistantIndian Health Service | Tuba City, AZ,
Gifted in organizing clinical schedules in accordance with recognized priorities, policies, and procedures.
Provided briefings to new behavioral health technicians on front desk clerk functions.
Received visitors and telephone calls and disposition as appropriate.
Provided briefings to the clinical OIC on administrative issues and potential solutions.
Followed established office procedures for referring patients with emergencies and walk-in patient procedures.
Assisted and briefed Soldiers and Company Commands in clinical policies, phases, and processes of the department.
Obtained personnel data and provided medical reports to appropriate providers.
Organized and matches Soldiers to appropriate dates, times, places to report, and other details with Soldiers and appropriate hospital clinic.
Coordinated and briefed company Commanders or NCO's on the chapter process for personnel assigned to all branches of the uniformed services that are or may not be involved in current treatment at a facility.
Informed the service member of his/her rights and ability to appeal further to the Department Chief if they wanting a second opinion after first mental assessment have been completed.
Attempted to resolve patient complaints typically initiated by patients when appointments are not available.
Applied sound judgment, ingenuity, and persuasiveness in motivating apathetic or negatively inclined individuals, including psychiatric, seriously ill and terminally ill patients.
Collected and managed incoming letters, publications, regulations and directives.
Provided the department leadership and providers with a daily report showing the 28 day Access to Care availability of each provider within the department.
Expert in operating and accurately recording employee and personal leave and duty hours in DMHRSi.
08/2012 to 07/2013Medical Support AssistantIndian Health Service | Eagle Butte, SD,
Served as a point of contact for the patient appointment system, for activities within the clinic and receiving patients to the clinic in a friendly and supportive manner.
Scheduled, canceled, or rescheduled appointments for active duty Soldiers.
Ensured completion of all encounter forms to allow for appropriate workload credit for providers.
Managed consults and tracked patient no-shows for department.
Performed record keeping and filing procedures, processed various reports and forms.
Responded to telephonic and written complaints received while resolving as much as possible before notifying the chain of command.
Expert in operating and accurately recording employee and personal leave and duty hours in DMHRSi.
Expert in operating software such as CHCS and AHLTA and entering data into predefined spreadsheets or databases and retrieving data for standard office reports.
05/2012 to 08/2012Medical Support Assistant (MSA) SupervisorIndian Health Service | Mexican Water, AZ,
Provided support to health care management officials by coordinating, analyzing, evaluating and advising on health care delivery systems and executing operations of the department.
Established and maintained close working relationship with professional, medical and nursing staff.
Attended professional staff meetings and briefings.
Briefed Chief of Department and other clinical leadership weekly on administrative issues and provided potential solutions.
Functioned as a liaison between departments and services within the clinics and ancillary services.
Supervised and counseled subordinates who were assigned as clinical support staff.
My assignments at this level included, but were not limited to: assigning and assessing the work of subordinate staff; resolving complex problems to ensure patient services were met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making recommendations with justification on selections; evaluating performance, and taking disciplinary action when necessary.
Analyzed clinical practices and recommended improvements in areas of deficiency facilitating solution implementation with approval from the Chain of Command.
Kept abreast of current health practices and assisted the Chief and clinical departments in preparations for surveys and inspections, to include JCAHO, DOD, and IG.
Coordinated staffing requirements for the clinical sections.
Responsible for preparation of unclassified documents, time and attendance, maintaining records and files, coordinating meetings, tracking suspense's Maintained the department chief's calendar by establishing dates for committee meetings and scheduling appointments.
Provided pre-briefings to the Chief on the purpose and nature of meetings with background material.
Attended weekly leadership meetings and took notes/ prepared minutes after each proceeding.
09/2011 to 05/2012Medical Support AssistantProvidence Health & Services | Burbank, CA,
Operated office automation equipment software such as CHCS and AHLTA and entered data into predefined spreadsheets or databases and retrieved data for standard office reports.
Experienced in office automation software such as; word processing, spreadsheets, electronic mail, database management, graphics and desktop publishing, and constructed various files to organize electronic emails of importance.
Answered multiple phone lines and scheduled Specialty based appointments.
Served as a point of contact for the patient appointment system, for activities within the clinic and received patients to the clinic in a friendly and supportive manner.
Reviewed daily orders and policies for necessary changes; created additions; changes or deletions to ensure conformity with guides.
Organized schedule change requests and constructed a completed final master.
Educated in medical terminology to assign patients to correct procedures identified emergencies and or priority cases.
Composed various correspondences, record keeping and filing procedures, reports and forms.
Responded to telephonic and written complaints and or received while resolving as much as possible before notifying the chain of command.
Experienced in reviewing correspondence (knowledgeable in proofreading and correcting correspondences), prepared for leadership and skillful in receiving visitors and phone calls to the office in a very mature and professional manner.
Provided in-service training for newly hired employees in regards to clinical policies, equipment use and related activities such as; requirements for record keeping procedures and reporting for patient appointment scheduling.
08/2010 to 06/2011Expanded Functions Dental AssistantGentle Touch Family Dentistry | City, STATE, United States
Proficient in assisting dentists in the treatment of patients requiring complex restorative and difficult oral surgery, oral pathology, prosthodontic, periodontic, endodontic, pedontic or orthodontic treatments.
Adequately received and scheduled patients for treatment in dental clinics and or operating rooms.
Prepared sterilized trays and procedural packs for a wide variety of dental procedures and educated in the proper cleaning and sterilizing of materials which includes, instruments, equipment and maintained dental equipment in a clean and operative environment.
Properly constructed custom impression trays and base plates and wax rims.
Prepared and assisted dentist in operating rooms.
Proficient in verifying health insurance and collection of co-payments.
Education and Training
Expected in 6/2009Associates of Science | DentalPueblo Community College, Pueblo, COGPA: GPA: 4.0 Dental GPA: 4.0
Expected in 6/2008Associates | General StudiesPueblo Community College, Pueblo, COGPA: GPA: 3.50 General Studies GPA: 3.50
Expected in 09/2014Bachelors of Science | Human Resources ManagementColumbia Southern University, Orange Beach, ALGPA: GPA: 3.51 Human Resources Management GPA: 3.51
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