medical support assistant resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Performance-focused Medical Support Assistant offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of tasks including performing inventory and purchasing of both medical and office supplies. Well-defined communication, technical and analytical aptitudes.

Work History
Medical Support Assistant, 01/2009 - Current
Department Of Health And Human Services North Augusta, SC,
  • Provide general administration oversight and support to the staff and service to external and other internal customers.
  • Assist inpatient medical staff with coordinating and scheduling patients for needed test, x-rays, and other medical procedures as required.
  • Aid in transference of patients to higher echelons of care.
  • Promptly receive and forward incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • As permissible, answer questions from outside sources seeking information, such as contacts from representatives of insurance companies, private physicians, other care providers, and individuals from other agencies or organizations.
  • Adhere to regulations and directives concerning the Privacy Act, HIPAA, other applicable local guidelines concerning the release of medical information.
  • Place records requests as specified by providers to outside health care facilities for continuity of care of admitted patients.
  • Organize and research patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
  • Keep physical files and digitized records organized for easy updating, disposal, and retrieval by authorized team members.
  • Schedule follow-up appointments for discharged patients with their primary care doctor, specialty clinic, or both.
  • Provide clerical support to inpatient staff by copying, faxing and filing documents.

  • Use of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, and spreadsheets
  • Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Recognize IT issues prior to escalation and apply troubleshooting for effective resolution.
  • Coordinate repair of computer, telephone, medical equipment, and unit maintenance issues.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Medical Office Assistant, 05/2006 - 10/2008
Atlantic General Hospital Berlin, MD,
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Ensured confidentiality of medical records relating to clients' treatment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Received, recorded and filed medical payments by check, cash and credit card.
Medical Service Technician, 06/1998 - 06/2002
Vitas Healthcare Lathrop, CA,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Assisted doctors, nurses and other staff with completing surgeries and non-invasive procedures.
  • Interviewed patients to obtain medical histories and collected current stats such as height, weight and blood pressure.
  • Collected and safely handled specimens for laboratory tests.
  • Scheduled appointments and surgeries for patients.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Short Term Certificate: Medical Coding And Billing, Expected in 08/2016
Sinclair Community College - Dayton, OH
Status -
Bachelor of Arts: Accounting, Expected in 03/2013
Ashford University - Clinton, IA,
Status -
High School Diploma: , Expected in 05/1997
United South High School - Laredo, TX,
Status -

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Resume Overview

School Attended

  • Sinclair Community College
  • Ashford University
  • United South High School

Job Titles Held:

  • Medical Support Assistant
  • Medical Office Assistant
  • Medical Service Technician


  • Short Term Certificate
  • Bachelor of Arts
  • High School Diploma

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