medical support assistant 40 hrs weekly m f resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Current Department of the Army Medical Support Assistant with CI Polygraph and active secret clearance. Is committed to approaching tasks with tenacity and attention to detail. Highly organized with more than 12 years customer service experience and administrative support. Goes above and beyond tasks, excellent work ethic, multi-tasking while providing strength in boosting company morale.

  • 70 WPM typing speed
  • Clerical Knowledge and technical competence of network system software -MS Office, AHLTA, CHCS, Carepoint
  • Advanced clerical knowledge, scheduling appointments and patient care in high volume clinic.
  • Collect, maintain and analyze demographic data of patient information
  • Information management and healthcare data entry
  • Excellent communication and customer service, written and verbal
  • Maintain organization and data/files
  • Correspondence handling
  • CPR/BLS Certified
Work History
Medical Support Assistant (40 Hrs. Weekly, M-F), 11/2019 - Current
Kimbrough Ambulatory Care Center City, STATE,
  • Perform full range of administrative support duties for the Internal Medicine Clinic including but not limited to recordkeeping, scheduling, customer experience recovery and miscellaneous clerical duties in an ambulatory Medical Treatment Facility
  • Assist with screening, enrolling, identifying, coordinating and obtaining a variety of resources and services for retirees, family members and and active Duty members.
  • Supported the Covid-19 testing site by providing the initial point of contact through administrative support.
  • Uses CHCS, AHLTA, Relay Health and Carepoint software to compile and record medical charts, reports and correspondence.
  • Assists nurses and providers in patient care through Tel-Cons, scheduling, documenting notes and secure messaging.
  • Knowledge of network system for enrollment of eligible retirees, active duty and dependents within Defense Health Agency and patient portal.
  • Schedule Exceptional Family Member Program appointments for Active Duty and family members
  • Performs variety of administrative functions associated with medical records and health information processing including, analyzing and verifying medical records for completeness, consistency, and accuracy
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff while obtaining identifying information.
  • Create and maintain each patient's file to be used throughout entire treatment
  • Taken on the task of maintaining, updating and organizing Competency Assessment Folders for all the Internal Medicine clinic.
  • Analyze medical records to ensure records are accurate and complete data is entered
  • Build positive rapport with patients to ensure the highest care, have been recognized numerous times for outstanding customer service.
  • Maximized patient experience and performed customer recovery
  • Managed scheduling and ensure access to care requirements were met for over three thousand beneficiaries
Cashier-Checker NF-01 (40 Hrs. Weekly, M-F), 08/2019 - 11/2019
(N.S.A) Civilian Welfare Fund City, STATE,
  • Worked in a secured facility
  • Received cash or credit cards in payment for merchandise, registration or services such as equipment checkout and gives change as required
  • At the end of shift, turned in sales records, money, customer checks or charge slip and accounts for all moneys and transactions
  • Prepared requisitions for items sold; insured that proper stock levels were maintained; secured stock at close of business. Cleaned counter or serving area
  • Assisted with conducting inventories
Teller - Full Time (40 Hrs. Weekly, M-Sat), 08/2009 - 06/2010
Wells Fargo Bank City, STATE,
  • Processed 25+ teller transactions per hour with extreme detail, balanced and operated cash drawers and Automated Teller machines (ATMs) often totaling more than $100,000 while correcting any discrepancies
  • Reviewed a variety of paperwork for completeness and accuracy in banking procedures
  • Awarded teller of the month twice for meeting referral goals
  • Maintain composure and positive attitude while dealing with demanding customers
  • Greeted numerous visitors
  • Bag and seal cash and checks for secure pick up and deposit
Administrative Security Assistant-(40 Hrs. Weekly, , 05/2007 - 04/2008
Department Of The Army, Eastek City, STATE,
  • Secured equipment and visitor access according to Federal Regulations and data input
  • Prepared, issue and control official identification cards to field personnel
  • Performed security and safety inspections of secured facility. Coordinate access authorization of personnel through established security protocol
  • Appropriate handling and destruction of classified and sensitive documents. Classified, registered, certified, sensitive mail receipt and mail distribution. Hand receipt and inventory control
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Greeted numerous visitors, including VIPs. Maintained clean reception area
  • Provide administrative support in secure office environment
  • Drafted biweekly time sheets for over 55 employees while verifying information in databases are accurate and up to date
  • Screened all visitors and monitored and reviewed the Joint Personnel Adjudication System (JPAS)
  • Biometrics Access System – Issued employee access
  • Secured front entrance of Compartment Information Facility (Scif)
  • Maintain time and attendance, office records and travel arrangements
  • Assists users in accessing and utilizing various applications, and resolves operational problems
  • Work with internal clients to maintain visitor registration log up to date at all time
  • Data archiving
Bachelor of Arts: Justice and Law, Expected in 2014
American University - 4400 Massachusetts Ave NW, DC 20016
Status -
  • Member of National Society of Collegiate Scholars (NSCS)
  • Minor in Sociology
  • Recipient of Charolette Newcombe Scholarship
  • Recipient of the Yellow Ribbon Program
  • Professional in Human Resources certificate- In progress

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Resume Overview

School Attended

  • American University

Job Titles Held:

  • Medical Support Assistant (40 Hrs. Weekly, M-F)
  • Cashier-Checker NF-01 (40 Hrs. Weekly, M-F)
  • Teller - Full Time (40 Hrs. Weekly, M-Sat)
  • Administrative Security Assistant-(40 Hrs. Weekly,


  • Bachelor of Arts

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