medical support assistant resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Highly Efficient Healthcare Specialist with exemplary time management and organizational skills. Quick learner dedicated to strengthening expertise through ongoing education, professional development and hands-on experience. Strong critical thinking skills with ability to quickly recognize and execute emergency interventions. Demonstrated success in forging relationships with patients and providing counseling, support and companionship. Looking to join medical team dedicated upholding highest standards of patient care.

Key Competencies
  • Charting expertise
  • Advanced anatomy knowledge
  • Professional bedside manner
  • Understands medical procedures
  • Venipuncture and phlebotomy
  • Proper sterilization techniques
  • Inventory and supply management
  • Documentation procedures expert
  • HIPAA compliance
  • Medical billing/coding
Certifications & Training
  • Nationally Certified Medical Assistant, NCCT
  • Nationally Certified Phlebotomist, NCCT
  • Certified Nursing Assistant (CNA)

*Medical Assistant/Phlebotomy Certified*

Relevant Course Work: Venipuncture, Medical Terminology, Processed Insurance Claims, Scheduling, Calculated Medication Dosages, Capillary puncture, Patient Test Result Presentation, Electrocardiogram (EKG), Patient Injection, Electronic/Paper Records Management, Records Filing and sorting, Vitals Performance Proficiency, CPR Certified (Current)

Master of Science: Health Administration, Expected in 09/2021
Grantham University - Lenexa, KS
Bachelor of Science: Multidisciplinary Studies, Expected in 10/2019
Grantham University - Lenexa, KS
Professional Experience
Medical Support Assistant, 02/2018 to Current
Department Of DefenseYorktown, VA,
  • Responsible for monitoring and creating assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
  • Works in a proficient and self-directed manner, setting priorities and coordinating work in accordance with established processes, policies, and regulations.
  • Check patients in for their appointments with their physicians and at the laboratory.
  • Work with a patient care team to effectively provide, manage and support VA Health care to patients.
  • Participate and provide input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
  • Assist staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
  • Directs and oversees the initiation, preparation, and maintenance of military personnel medical records in accordance with the Medical Record Administration Army Regulation 40-66, The Privacy Act of 1974, HIPAA and maintain strict accountability of all medical records.
  • Verified accurate patient demographic and insurance information to enter into electronic medical system.
  • Performs periodic chart review, flag omissions, and refer them to the provider for clarification of inconsistent data and resolution. Perform monthly medical record self assessments by the 15th of the month for accuracy.
  • Communicated pertinent information and potential problems to physicians and nurses.
  • Answered telephone calls, recording accurate messages and relaying to designated staff.
Medical Assistant Extern, 01/2013 to 07/2014
El Paso Orthopaedic Surgery GroupCity, STATE,

Medical Assistant/Phlebotomy Certificate Anamarc College (01/2013 - 04/2014)

  • Responsible for receiving and relaying incoming/outgoing telephone, intercom, and electronic messages.
  • Assembled patient records according to prescribed formats.
  • Created patient forms and charts as necessary, utilizing an advanced medical information system (EMR).
  • Monitored the distribution of medication prescribed to patients during visitation.
  • Assisted with patient injections and phlebotomy. Scheduled routine appointments, post-discharge appointments, and other medical service appointments related to orthopedic surgery.
  • Directed patients to assigned rooms. Collected vital signs and recorded gathered information for various physicians.
  • Printed discharge instructions and other information requested by the patient. Responded timely to requests for assistance made by physicians, clinical caregivers or support staff leaders.
  • Handled customer inquiries and responded to concerns in an acceptable timeframe. Maintained inventory of office supplies on the areas of assignment.
  • Maintained patient room cleanliness.
  • Assisted with patient and family education programs.
  • Supported P.A with sterile and non-sterile dressing changes
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Educated patients about medications, procedures and physician's instructions.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Health Services Management Journeyman, 12/2002 to 11/2012
United States Air ForceCity, STATE,
  • Worked directly with the Health Services Management team to aid in operating a Military Healthcare facility.
  • Communicated status and issues with other management teams as appropriate.
  • Attended contractor logistics support review sessions on a daily basis; discussing the medical facility mission, performance measurement techniques, and risk management systems.
  • Applied legal principles, policies, regulation, and standards for human resources in the health care delivery system.
  • Demonstrated interpersonal communication skills with health care professionals, clients and the public.
  • Provided activities that allowed for evaluation of personnel performance.
  • Developed and maintained computerized record management systems to store and process data, such as personnel activities, medical information, and to produce medical reports.
  • Planned medical services during patient check-in.
  • Organized medical records upon patient checkout and stored patient files according to existing filing methods.
  • Gathered and analyzed patient data to schedule healthcare appointments.
  • Corresponded with patients prior to day of appointment and canceled/rescheduled when necessary.
  • Managed budgets and finances with tight facility fund constraints.
  • Prepared financial statements and stock records to justify quarterly accountant amounts.
  • Utilized automated information systems to manage information and financial data.
  • Responsible for gathering entire medical record files for Military Retirees and Transitioning Military personnel.
  • Transferred medical records between Military medical facilities for Permanent Change of Station (PCS) personnel.
  • Developed inventory accounts and ensured timely improvement of any discrepancies.
  • Provided supply information, reports, and services to management.
  • Recommended actions to eliminate problems involved in delivering services to supply customers.
  • Utilized tracking recording system to route products/equipment per protocol.
  • Maintained accurate documentation of patient records, while managing over $1 million of government property.
  • Senior Airmen in a leadership position of authority, held responsible for department personnel in the absence of department manager.

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Resume Overview

School Attended

  • Grantham University
  • Grantham University

Job Titles Held:

  • Medical Support Assistant
  • Medical Assistant Extern
  • Health Services Management Journeyman


  • Master of Science
  • Bachelor of Science

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