Medical Support Assistant Resume Example

Medical Assistant/Phlebotomy Certificate Anamarc College (01/2013 - 04/2014)

• Responsible for receiving and relaying incoming/outgoing telephone, intercom, and electronic messages.
• Assembled patient records according to prescribed formats.
• Created patient forms and charts as necessary, utilizing an advanced medical information system (EMR).
• Monitored the distribution of medication prescribed to patients during visitation.
• Assisted with patient injections and phlebotomy. Scheduled routine appointments, post-discharge appointments, and other medical service appointments related to orthopedic surgery.
• Directed patients to assigned rooms. Collected vital signs and recorded gathered information for various physicians.
• Printed discharge instructions and other information requested by the patient. Responded timely to requests for assistance made by physicians, clinical caregivers or support staff leaders.
• Handled customer inquiries and responded to concerns in an acceptable timeframe. Maintained inventory of office supplies on the areas of assignment.
• Maintained patient room cleanliness.
• Assisted with patient and family education programs.
• Supported P.A with sterile and non-sterile dressing changes
• Conducted patient interviews to gather health history, vital signs and information about current medical issues.
• Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
• Educated patients about medications, procedures and physician's instructions.
• Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
• Improved patient care and daily task efficiency resulting in smoother operations.
• Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

• Worked directly with the Health Services Management team to aid in operating a Military Healthcare facility.
• Communicated status and issues with other management teams as appropriate.
• Attended contractor logistics support review sessions on a daily basis; discussing the medical facility mission, performance measurement techniques, and risk management systems.
• Applied legal principles, policies, regulation, and standards for human resources in the health care delivery system.
• Demonstrated interpersonal communication skills with health care professionals, clients and the public.
• Provided activities that allowed for evaluation of personnel performance.
• Developed and maintained computerized record management systems to store and process data, such as personnel activities, medical information, and to produce medical reports.
• Planned medical services during patient check-in.
• Organized medical records upon patient checkout and stored patient files according to existing filing methods.
• Gathered and analyzed patient data to schedule healthcare appointments.
• Corresponded with patients prior to day of appointment and canceled/rescheduled when necessary.
• Managed budgets and finances with tight facility fund constraints.
• Prepared financial statements and stock records to justify quarterly accountant amounts.
• Utilized automated information systems to manage information and financial data.
• Responsible for gathering entire medical record files for Military Retirees and Transitioning Military personnel.
• Transferred medical records between Military medical facilities for Permanent Change of Station (PCS) personnel.
• Developed inventory accounts and ensured timely improvement of any discrepancies.
• Provided supply information, reports, and services to management.
• Recommended actions to eliminate problems involved in delivering services to supply customers.
• Utilized tracking recording system to route products/equipment per protocol.
• Maintained accurate documentation of patient records, while managing over $1 million of government property.
• Senior Airmen in a leadership position of authority, held responsible for department personnel in the absence of department manager.