Medical Support Assistant Resume Example Department Of Veteran Affairs

MEDICAL SUPPORT ASSISTANT

Professional Summary

Multi-talented Procurement Technician consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills

Monitoring patient progress
Patient communication
Patient Scheduling
Efficient and reliable team player
Assisting with physical exams
Supervision
Effective communication
Operational improvement

Proficiency in VISTA and CPRS
Process improvement
Relationship development
Purchasing
Vendor relationship management
Problem resolution
Purchase order creation
Team management

Work History

Medical Support Assistant, 02/2012 to 09/2012
Department Of Veteran Affairs – Fayetteville, NC

Incumbent implemented care and efficiency improvements to support and enhance office operations.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Obtained client medical history, including medication information, symptoms and allergies.
Oriented and trained new staff on proper procedures and policies.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
Used CPRS to compile and record medical charts, reports and correspondence.
Reported any unusual or urgent circumstances in patient's' condition or environment immediately to team nurse.
Used VISTA and CPRS to maintain contract database of all existing and new client contract files, including contract terms, dates and solutions.
Offered patients wide variety of contact methods to effectively communicate patient needs.
Provided comprehensive medical care to over 300 patients daily to promote overall wellness and prevention of illness.

Logistics Vehicle Systems Operator, 10/2003 to 01/2009
United States Marine Corps Motor Transport Association – Jacksonville, NC

Managed loading, unloading and safety of all personnel, cargo and equipment.
Reported defects, damage and accidents to proper personnel.
Inspected vehicles and completed daily maintenance actions.
Maintained proficiency in tactical planning options and convoy defense techniques.
Answered, scheduled and responded to reservation calls at specific times and locations.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Updated personal logs and business tracking documents accurately and according to schedule requirements.
Upheld high standards of professionalism and discretion when working with high-value clients.
Delivered goods and products to customer on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Generated consistent referrals and repeat business by providing friendly and fast service.
Checked in with dispatch service and updated with current location.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained excellent attendance record, consistently arriving to work on time.
Realized 100% accuracy in 2 week appointment timeframe restrictions and provided primary care for over 5,000 recently separated service members.

0331 Machine Gunner, 10/2005 to 09/2006
United States Marine Corps – Jacksonville, NC

Responded to emergencies with speed, efficiency and knowledgeable assistance.
Advised commanding officers on operations, intelligence and risk assessments in daily briefings.
Trained over 8,000 multinational partners, contractors and foreign nationals on detecting improvised explosive devices and combat security operating procedures to develop warfighting and defense capabilities.
Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
Patrolled designated coverage areas and evaluated terrain for defensive use.
Maintained excellent attendance record, consistently arriving to work on time.

Education

Associate of Arts: Liberal Arts And General Studies, Expected in 01/2030
Carteret Community College - Morehead City, NC

Currently not enrolled in college. Planning to finish associates degree in the future.

Resume Overview

Companies Worked For:

Department Of Veteran Affairs
United States Marine Corps Motor Transport Association
United States Marine Corps

School Attended

Carteret Community College

Job Titles Held:

Medical Support Assistant
Logistics Vehicle Systems Operator
0331 Machine Gunner

Degrees

Associate of Arts : Liberal Arts And General Studies , Expected in 01/2030

Medical Support Assistant Resume Example

Resume Score: 80%

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