medical support assistant resume example with 6+ years of experience
My goal and objective are to be an MSA at the Veteransā Affairs Health Administration. Retrieve information and data from Vista and other clinical information systems as appropriate to area assigned. Complete mini registration and chart compilation. Complete requested forms, manually or using automated systems, for individual patient orders for blood work, X-rays, radiation therapy, respiratory or ventilated care consults and other requests as required. Schedules appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Use of Computerized Patient Record System (CPRS), scheduling, canceling, re-scheduling patient's appointments and/or consults management. Entering no-show information; monitoring the electronic wait list; preparing for clinic visits; Compensation and Pension Record Interchange (CAPRI) monitoring both inpatient and outpatient appointments for areas of responsibility. Ensuring encounter forms are completed in order to obtain appropriate workload credit. Verifying and updating demographics and insurance information. Processing all emergency and non-emergency transfers to other VA facilities or private hospitals. Perform basic eligibility, co-pays and pre authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). Explains necessary test preparations to patients. Receives telephonic requests for information and transmits requests to the appropriate physician. Assists clinic administrator and other personnel with workload accountability information. Obtain and reviews medical records of patients prior to scheduled appointments. Records a variety of physicians' orders on a timely basis to various charts, symbols and abbreviations comprising medication orders. Assure proper completion and filing of original medical documentation and forms in records prior to forwarding to medical records room. Ensures the patient completes all necessary forms prior to being seen by the provider. Dedicated Medical Support Assistant focused on delivering high-quality patient care while streamlining processes. Executed services with imaging, healthcare data and record reviews to support operations. Flexible and resourceful with expertise adapting to changing patient care environments.
- Charting Expertise
- HIPAA Compliance
- Understands Medical Procedures
- Proper Sterilization Techniques
- Patient Relations
- Cleaning and Sanitizing
- Social Perceptiveness
- Critical Thinking
- Appointment Scheduling
- Decision Making
- Multi-line Telephone System Operation
- Dictation and Transcription
- Clinical and Operational Judgement
- Problem Anticipation and Resolution
- Updating Medical Records
- Pharmacy Relations
- Coordinating Drug Refills
- Routine Laboratory Testing
- Time Management
- Multitasking and Prioritization
- Clear Communication
- Completing Insurance Forms
- Check-In and Check-Out Procedures
- Cleaning and Organizing
- Diagnostic Testing
- Documentation Procedures Expert
- Able to Lift 100 Pounds
Rancho Cucamonga, CA, 07/2022 - Current
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Communicated pertinent information and potential problems to physicians and nurses.
- Delivered direct and indirect patient care in accordance with hospital and physician practice policies.
- Collected patient vital signs, weight, chief complaints and pain assessment.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
Pueblo, CO, 11/2019 - 07/2022
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Completed orders for clean linens by working quickly to meet deadlines.
- Completed regular and thorough cleaning of equipment, floors and furniture.
- Maintained business cleanliness protocols by inspecting guest rooms.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Monitored common areas for cleanliness and safety.
City, STATE, 10/1992 - 10/1996
- MY DUTIES INCLUDED IN CHARGE OF A SMALL SQUAD FOR COMBAT MANUVERS.
- Responded to emergency situations quickly, delivered effective remediation and worked efficiently with team members in fast-paced, dangerous and intense environments.
- Engaged with rifle platoon and executed mission of locating and destroying enemy by fire and maneuvers and repelled assaults by fire and close combat.
- Mastered every weapon type known to Marines, exhibited full expertise on weapon components and how to clean and worked in squads and in various fighting formations.
- Served as fire team leader, scout team leader and rifle squad leader and deployed in heavy combat, mild training and humanitarian missions.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Administered immediate first aid and communicated with medics for hospital transport in event of injury to fellow team members.
- Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
- Patrolled restricted areas and authorized access for permitted personnel.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Recognized for outstanding customer service.
- Consistently received 100% rate of patient satisfaction.
- Reduced patient wait time by 10%.
- Reduced occurrence of lab test errors by 5%.
- Consistently maintained high customer satisfaction ratings.
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Hemet high school
Job Titles Held:
- Medical Support Assistant
- Housekeeping Aid
- 0311 Rifleman
Degrees
- High School Diploma
- Graduate
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy