For the past 16 years I have worked as a medical clerk, performing administrative tasks to enhance day to day clinical operations. I have led employees and managed daily schedules ensuring adequate coverage to busy inpatients units; and I have worked various outpatient clinics, performing an array of tasks to facilitate efficient and effective patient care. I received a Bachelor's Degree in Project Management in June 2011 with a focus on computer science. 9 codes and CPT codes 1st party pay and 3rd party payers Performed individual 6 month project study leading to final proposal for CAPSTONE project Independent and reliable worker Fast, on-site learner Proficient with providing excellent customer/patient relations following the VA CORE VALUES
Strong interpersonal skills
Medical Support Assistant, 04/2012
to Current Veterans Affairs Medical Center – Lexington,
Clerical assistance to outpatient clinical units; primary care, optometry, and mental health clinics.
Answer and receive incoming/outgoing calls, schedule clinic appointments, and assure documentation is readily available.
Fax documents, receive faxes from outside locations, make copies, and help to assure that appropriate stock of supplies are available for use in the clinics.
Scan insurance cards into ICB system and update patient demographic information to aid in accurate billing processes.
Podiatry Clerk, 04/2007
to 03/2012 Veterans Affairs Medical Center – Lexington,
Primary contact for Podiatry clinic.
Coordinated clinic flow for routine, critical, and unscheduled/walk-in patient appointments, processed and scheduled all consults received to service; ensuring patients with critical needs were seen within appropriate time frames to prevent limb loss.
Communicated with vendors and scheduled product meetings.
Coordinated with blood bank to schedule and receive skins grafts.
Researched and obtained quotes for additional equipment needs.
Assistant equipment/DME/prosthetic inventory person for Physical Medicine and Rehabilitation service; performed quarterly and annual equipment inventory audits to ensure equipment housed appropriately.
Conducted monthly Environment of Care evaluation, recorded information on an excel spreadsheet/data sheet, and entered work orders for items needing service.
Alternate ADPAC for Physical Medicine and Rehabilitation department, troubleshoot computer and equipment issues, and placed NOIS calls for issues requiring further attention.
Alternate service-level patient advocate for Podiatry to assist in the enhancement of patient care services.
Maintained administrative supplies and updated mandatory manuals to carry out clinical functions such as RME and SOP manuals.
Remained up-to-date on all mandatory in-services.
Enhanced the orthotic dispense system to properly log, store, and dispense orthotics within a 5 week period.
Lead Medical Support Assistant, 11/2005
to 04/2007 Veterans Affairs Medical Center – Lexington,
Lead Medical Support Assistant for Unit Administration Inpatient Care Services, supervised work of a team of subordinates for all inpatient units.
Monitored work schedules, analyzed workflow and assignments, and ensured operations ran efficiently.
Coordinated employees' time and attendance and processed for pay.
Scheduled, led, and conducted performance based interviews, conducted monthly department meetings to discuss work flow, education and training, and work related issues, maintained training records on excel spreadsheets and in word documentation for all department employees, and worked with supply department to assure all required supplies were maintained for access to units as needed, reviewing supply lists to assure only appropriate supplies were maintained.
Participated in Root/Cause Analysis teams with other professionals in the hospital to collect and research data, analyze issues and implement a plan to improve system performance.
Counseled employees for issues with work performance and offered assistance in finding solutions to improve work processes in compliance with the VA Mission Standards of care.
Maintained an open-door policy to integrate an effective work team, and kept employees up-to-date on all new policies, procedures and practices to assure they were appropriately implemented.
Remained on-call after hours and on weekends to ensure the demands of the inpatient units were met.
Medical Support Assistant/Health Unit Coordinator, 09/1998
to 11/2005 Veterans Affairs Medical Center – Lexington,
Worked on various inpatient units, offering clerical support, maintained stock supply of forms and clerical supplies on each unit, and worked closely with the file room to assure charts were available as needed.
Prepared new records for new patients and worked closely with medical teams and nursing staff to prepare records and receive doctors' orders for all patients.
Coordinated care with interdisciplinary team members between units for patient transfers and discharged patients at the time of their departure.
Assembled inpatient and outpatient records, and transferred inpatient documents from the inpatient to the outpatient medical records.
Front line clerk, 08/1997
to 10/1998 Concord Custom Cleaners Millpond Shopping Center – Lexington,
Front line staff, customer service.
Received and tagged clothing and materials for servicing and provided customers with sales tickets.
Worked both opening and closing shifts, often independently with no supervision, and worked additional shifts assisting in pressing pants.
Handled customer complaints and worked to resolve issues effectively and efficiently.
Processed customer orders ready for pick up and used point of sale to calculate order totals.
Handled various types of payments including cash, check, and credit cards, and performed end of shift calculations for daily sales, recording information on daily sales log.
Maintained safe balance and performed bank drops.
Associate's Degree: Computer Networking,
6 2011 ITT Technical Institute - Lexington,
KY Computer Networking
Bachelor of Science: Project Management,
6 2011 Central Kentucky Technical College - Lexington,
KY Project Management
Certificate in Health Unit Coordinating: Undeclared,
9 1998 Eastern Kentucky University - Richmond,
Diploma: 6 1996 George Rogers Clark High School - Winchester,
Associate's Degree : Computer Networking , 6 2011 Bachelor of Science : Project Management , 6 2011 Certificate in Health Unit Coordinating : Undeclared , 9 1998 Diploma : 6 1996 Associates Degree : Computer Networking , Bachelors Degree : Project Management , Project Management Book of Knowledge
Graduate of the 2011 VA LEAD program
Graduate of the 2010 UK Lean Training Program :
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