Medical Support Assistant Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
For the past 16 years I have worked as a medical clerk, performing administrative tasks to enhance day to day clinical operations. I have led employees and managed daily schedules ensuring adequate coverage to busy inpatients units; and I have worked various outpatient clinics, performing an array of tasks to facilitate efficient and effective patient care. I received a Bachelor's Degree in Project Management in June 2011 with a focus on computer science. 9 codes and CPT codes 1st party pay and 3rd party payers Performed individual 6 month project study leading to final proposal for CAPSTONE project Independent and reliable worker Fast, on-site learner Proficient with providing excellent customer/patient relations following the VA CORE VALUES
  • Strong interpersonal skills
  • Approachable
  • Strategic thinker
ITT Technical Institute Lexington, KY Expected in 6 2011 Associate's Degree : Computer Networking - GPA : Computer Networking
Central Kentucky Technical College Lexington, KY Expected in 6 2011 Bachelor of Science : Project Management - GPA : Project Management
Eastern Kentucky University Richmond, KY Expected in 9 1998 Certificate in Health Unit Coordinating : Undeclared - GPA : Undeclared
George Rogers Clark High School Winchester, KY Expected in 6 1996 Diploma : - GPA :
, Expected in Associates Degree : Computer Networking - GPA : Computer Networking
, Expected in Bachelors Degree : Project Management - GPA : Project Management
, Expected in Project Management Book of Knowledge Graduate of the 2011 VA LEAD program Graduate of the 2010 UK Lean Training Program : - GPA :
Work History
Common Spirit - Medical Support Assistant
Woodland, CA, 03/2012 - Current
  • Clerical assistance to outpatient clinical units; primary care, optometry, and mental health clinics.
  • Answer and receive incoming/outgoing calls, schedule clinic appointments, and assure documentation is readily available.
  • Fax documents, receive faxes from outside locations, make copies, and help to assure that appropriate stock of supplies are available for use in the clinics.
  • Scan insurance cards into ICB system and update patient demographic information to aid in accurate billing processes.
Indian Health Service - Podiatry Clerk
Dillingham, AK, 03/2007 - 02/2012
  • Primary contact for Podiatry clinic.
  • Coordinated clinic flow for routine, critical, and unscheduled/walk-in patient appointments, processed and scheduled all consults received to service; ensuring patients with critical needs were seen within appropriate time frames to prevent limb loss.
  • Communicated with vendors and scheduled product meetings.
  • Coordinated with blood bank to schedule and receive skins grafts.
  • Researched and obtained quotes for additional equipment needs.
  • Assistant equipment/DME/prosthetic inventory person for Physical Medicine and Rehabilitation service; performed quarterly and annual equipment inventory audits to ensure equipment housed appropriately.
  • Conducted monthly Environment of Care evaluation, recorded information on an excel spreadsheet/data sheet, and entered work orders for items needing service.
  • Alternate ADPAC for Physical Medicine and Rehabilitation department, troubleshoot computer and equipment issues, and placed NOIS calls for issues requiring further attention.
  • Alternate service-level patient advocate for Podiatry to assist in the enhancement of patient care services.
  • Maintained administrative supplies and updated mandatory manuals to carry out clinical functions such as RME and SOP manuals.
  • Remained up-to-date on all mandatory in-services.
  • Enhanced the orthotic dispense system to properly log, store, and dispense orthotics within a 5 week period.
Veterans Affairs Medical Center - Lead Medical Support Assistant
City, STATE, 10/2005 - 03/2007
  • Lead Medical Support Assistant for Unit Administration Inpatient Care Services, supervised work of a team of subordinates for all inpatient units.
  • Monitored work schedules, analyzed workflow and assignments, and ensured operations ran efficiently.
  • Coordinated employees' time and attendance and processed for pay.
  • Scheduled, led, and conducted performance based interviews, conducted monthly department meetings to discuss work flow, education and training, and work related issues, maintained training records on excel spreadsheets and in word documentation for all department employees, and worked with supply department to assure all required supplies were maintained for access to units as needed, reviewing supply lists to assure only appropriate supplies were maintained.
  • Participated in Root/Cause Analysis teams with other professionals in the hospital to collect and research data, analyze issues and implement a plan to improve system performance.
  • Counseled employees for issues with work performance and offered assistance in finding solutions to improve work processes in compliance with the VA Mission Standards of care.
  • Maintained an open-door policy to integrate an effective work team, and kept employees up-to-date on all new policies, procedures and practices to assure they were appropriately implemented.
  • Remained on-call after hours and on weekends to ensure the demands of the inpatient units were met.
Veterans Affairs Medical Center - Medical Support Assistant/Health Unit Coordinator
City, STATE, 08/1998 - 10/2005
  • Worked on various inpatient units, offering clerical support, maintained stock supply of forms and clerical supplies on each unit, and worked closely with the file room to assure charts were available as needed.
  • Prepared new records for new patients and worked closely with medical teams and nursing staff to prepare records and receive doctors' orders for all patients.
  • Coordinated care with interdisciplinary team members between units for patient transfers and discharged patients at the time of their departure.
  • Assembled inpatient and outpatient records, and transferred inpatient documents from the inpatient to the outpatient medical records.
Concord Custom Cleaners Millpond Shopping Center - Front line clerk
City, STATE, 07/1997 - 09/1998
  • Front line staff, customer service.
  • Received and tagged clothing and materials for servicing and provided customers with sales tickets.
  • Worked both opening and closing shifts, often independently with no supervision, and worked additional shifts assisting in pressing pants.
  • Handled customer complaints and worked to resolve issues effectively and efficiently.
  • Processed customer orders ready for pick up and used point of sale to calculate order totals.
  • Handled various types of payments including cash, check, and credit cards, and performed end of shift calculations for daily sales, recording information on daily sales log.
  • Maintained safe balance and performed bank drops.
administrative, balance, billing, Book, charts, Clerical, closing, credit, customer service, documentation, faxes, Fax, forms, insurance, inventory, materials, Medical terminology, meetings, mental health, Access, excel spreadsheets, Excel, Outlook, Power Point, Word, nursing, pick, policies, processes, Project Management, recording, research, sales, SOP, spreadsheet, supervision, troubleshoot, Visio, VISTA, workflow

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Resume Overview

School Attended
  • ITT Technical Institute
  • Central Kentucky Technical College
  • Eastern Kentucky University
  • George Rogers Clark High School
Job Titles Held:
  • Medical Support Assistant
  • Podiatry Clerk
  • Lead Medical Support Assistant
  • Medical Support Assistant/Health Unit Coordinator
  • Front line clerk
  • Associate's Degree
  • Bachelor of Science
  • Certificate in Health Unit Coordinating
  • Diploma
  • Associates Degree
  • Bachelors Degree
  • Project Management Book of Knowledge Graduate of the 2011 VA LEAD program Graduate of the 2010 UK Lean Training Program

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