Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Seasoned Administrative Assistant with strong communication, organizational and time management abilities. Motivated and collaborative with exceptional analytical thinking and problem solving abilities.

  • ICD-9 coding experience
  • Client relations
  • Data entry
  • Work well independently
  • Database management
  • Insurance billing
  • Billing procedures
  • Medical recordkeeping
  • Transcribing
  • Project organization
  • Process improvement
  • Inventory management
  • Security systems
  • Relationship development
  • Organization
  • Invoice generation
  • MS Office
  • First Aid/CPR
  • Customer service
  • Planning and coordination
Medical Records Transcription , 03/2015 to Current
Center For Specialized ServicesSaint Louis, MO,

Maintained complete confidentiality in accordance with organization and legal requirements.

  • Followed-up with insurance companies and individuals to resolve discrepancies.
  • Pulled patient charts for upcoming appointments.
  • Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
  • Consolidated diverse medical records.
  • Scanned incoming documentation
  • Typed medical orders for procedures and laboratory tests.
  • Wrote reports, emails, memoranda, letters and releases.
  • Obtained information by contacting appropriate personnel or patients.
  • Observed confidentiality and safeguarded all patient-related information.
  • Updated daily logs to track information movements.
  • Maintained 100% compliance with all hospital and government regulations.
  • Disseminated information to correct department, individual or outside location.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Set up patient charts and documented information in various company software.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Pulled patient records and transferred information to appropriate parties.
  • Oversee daily incoming faxes scan & route to designate person
  • Process all medical Releases & Attorney Medical Releases letter of insurance
  • Handle all cardiac clearances prior auth claims & referral procedures
  • Answer high incoming calls & emails
  • Scan all EKG,Echo,Vascular testing to referring physician
  • Handle Prior auth for prescription
Medical Administrative Assistant, 09/2005 to 08/2014
Providence HospitalCity, STATE,
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Updated group medical records and technical library to support smooth office operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Scheduled patient appointments, accounting for physician availability and optimal patient loads.
  • Conducted medical research to facilitate ongoing cases and legal investigations into issues such as personal injury and workman's compensation; compile literature to support expert testimony.
  • Gathered information to file appeals for insurance denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Maintained current, organized and efficient office inventories.
  • Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
  • Confirmed patient information, collected copays and verified insurance.
  • Arranged and assisted with hospital admissions.
  • Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
  • Updated patient accounts and information daily.
  • Coordinated admission processes and prepared medical records and agreement packets.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Reviewed, updated and produced financial documentation like invoices and reports.
  • Addressed, documented, and responded to incoming correspondences to address client queries.
  • Maintained and organized master Resident Index and information files in master database.
  • Enhanced office efficiency by managing file organization and pursuing opportunities to streamline procedures.
  • Monitored shared email in-boxes and quickly addressed inquiries and concerns.
  • Organized, distributed and replenished office supplies to keep department running efficiently.
  • Completed registration quickly and cordially for all new patients.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
ER Registration Representative, 02/2004 to 08/2005
Greater Southeast HopitalCity, STATE,
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Checked daily doctor schedules and verified insurance.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Gathered, verified and processed patient paperwork.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Collected, evaluated and stored documents securely in permanent records.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
Education and Training
: Business Management, Expected in
Pg College - Largo, MD
  • 2.75 GPA
  • Major in Business management
Medical Assistant Certification : Medical Assisting, Expected in 08/2003
Sanz School - Northwest, DC
Desktop Publishers Certificate : Desktop Publishing, Expected in 09/2001
Computer Learning Center - Arlington , VA

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School Attended

  • Pg College
  • Sanz School
  • Computer Learning Center

Job Titles Held:

  • Medical Records Transcription
  • Medical Administrative Assistant
  • ER Registration Representative


  • Some College (No Degree)
  • Medical Assistant Certification
  • Desktop Publishers Certificate

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