Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Seasoned Administrative Assistant with strong communication, organizational and time management abilities. Motivated and collaborative with exceptional analytical thinking and problem solving abilities.
Skills
ICD-9 coding experience
Client relations
Data entry
Work well independently
Database management
Insurance billing
Billing procedures
Medical recordkeeping
Transcribing
Project organization
Process improvement
Inventory management
Security systems
Relationship development
Organization
Invoice generation
MS Office
First Aid/CPR
Customer service
Planning and coordination
Experience
Medical Records Transcription , 03/2015 to Current Center For Specialized Services – Saint Louis, MO,
Maintained complete confidentiality in accordance with organization and legal requirements.
Followed-up with insurance companies and individuals to resolve discrepancies.
Pulled patient charts for upcoming appointments.
Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
Consolidated diverse medical records.
Scanned incoming documentation
Typed medical orders for procedures and laboratory tests.
Wrote reports, emails, memoranda, letters and releases.
Obtained information by contacting appropriate personnel or patients.
Observed confidentiality and safeguarded all patient-related information.
Updated daily logs to track information movements.
Maintained 100% compliance with all hospital and government regulations.
Disseminated information to correct department, individual or outside location.
Entered patient insurance, demographic and health information into software and confirmed records.
Set up patient charts and documented information in various company software.
Determined and implemented techniques to improve medical records retrieval process.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Pulled patient records and transferred information to appropriate parties.
Oversee daily incoming faxes scan & route to designate person
Process all medical Releases & Attorney Medical Releases letter of insurance
Handle all cardiac clearances prior auth claims & referral procedures
Answer high incoming calls & emails
Scan all EKG,Echo,Vascular testing to referring physician
Handle Prior auth for prescription
Medical Administrative Assistant, 09/2005 to 08/2014 Providence Hospital – City, STATE,
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Updated group medical records and technical library to support smooth office operations.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Conducted patient intake interviews to collect medical information and insurance details.
Prepared and sent financial statements to support bookkeeping functions.
Scheduled patient appointments, accounting for physician availability and optimal patient loads.
Conducted medical research to facilitate ongoing cases and legal investigations into issues such as personal injury and workman's compensation; compile literature to support expert testimony.
Gathered information to file appeals for insurance denials and minimized inaccuracies by maintaining accurate records of approvals.
Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
Managed physician calendar, including scheduling patient appointments and procedures.
Maintained current, organized and efficient office inventories.
Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
Confirmed patient information, collected copays and verified insurance.
Arranged and assisted with hospital admissions.
Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
Updated patient accounts and information daily.
Coordinated admission processes and prepared medical records and agreement packets.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Reviewed, updated and produced financial documentation like invoices and reports.
Addressed, documented, and responded to incoming correspondences to address client queries.
Maintained and organized master Resident Index and information files in master database.
Enhanced office efficiency by managing file organization and pursuing opportunities to streamline procedures.
Monitored shared email in-boxes and quickly addressed inquiries and concerns.
Organized, distributed and replenished office supplies to keep department running efficiently.
Completed registration quickly and cordially for all new patients.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
ER Registration Representative, 02/2004 to 08/2005 Greater Southeast Hopital – City, STATE,
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Coordinated between patients and healthcare professionals to meet patient needs.
Checked claims for errors, corrected issues and mailed out promptly.
Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Checked daily doctor schedules and verified insurance.
Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
Gathered, verified and processed patient paperwork.
Answered questions and fulfilled requests with friendly and knowledgeable service.
Proofread documents carefully to check accuracy and completeness of all paperwork.
Collected, evaluated and stored documents securely in permanent records.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Education and Training
: Business Management, Expected in Pg College - Largo, MD GPA:
2.75 GPA
Major in Business management
Medical Assistant Certification : Medical Assisting, Expected in 08/2003 Sanz School - Northwest, DC GPA:
Desktop Publishers Certificate : Desktop Publishing, Expected in 09/2001 Computer Learning Center - Arlington , VA GPA:
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