- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Seasoned Administrative Assistant with strong communication, organizational and time management abilities. Motivated and collaborative with exceptional analytical thinking and problem solving abilities.
- ICD-9 coding experience
- Client relations
- Data entry
- Work well independently
- Database management
- Insurance billing
- Billing procedures
- Medical recordkeeping
- Transcribing
- Project organization
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- Process improvement
- Inventory management
- Security systems
- Relationship development
- Organization
- Invoice generation
- MS Office
- First Aid/CPR
- Customer service
- Planning and coordination
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Medical Records Transcription , 03/2015 to Current
Center For Specialized Services – Saint Louis, MO,
Maintained complete confidentiality in accordance with organization and legal requirements.
- Followed-up with insurance companies and individuals to resolve discrepancies.
- Pulled patient charts for upcoming appointments.
- Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
- Consolidated diverse medical records.
- Scanned incoming documentation
- Typed medical orders for procedures and laboratory tests.
- Wrote reports, emails, memoranda, letters and releases.
- Obtained information by contacting appropriate personnel or patients.
- Observed confidentiality and safeguarded all patient-related information.
- Updated daily logs to track information movements.
- Maintained 100% compliance with all hospital and government regulations.
- Disseminated information to correct department, individual or outside location.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Set up patient charts and documented information in various company software.
- Determined and implemented techniques to improve medical records retrieval process.
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
- Pulled patient records and transferred information to appropriate parties.
- Oversee daily incoming faxes scan & route to designate person
- Process all medical Releases & Attorney Medical Releases letter of insurance
- Handle all cardiac clearances prior auth claims & referral procedures
- Answer high incoming calls & emails
- Scan all EKG,Echo,Vascular testing to referring physician
- Handle Prior auth for prescription
Medical Administrative Assistant, 09/2005 to 08/2014
Providence Hospital – City, STATE,
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Updated group medical records and technical library to support smooth office operations.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Conducted patient intake interviews to collect medical information and insurance details.
- Prepared and sent financial statements to support bookkeeping functions.
- Scheduled patient appointments, accounting for physician availability and optimal patient loads.
- Conducted medical research to facilitate ongoing cases and legal investigations into issues such as personal injury and workman's compensation; compile literature to support expert testimony.
- Gathered information to file appeals for insurance denials and minimized inaccuracies by maintaining accurate records of approvals.
- Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Maintained current, organized and efficient office inventories.
- Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
- Confirmed patient information, collected copays and verified insurance.
- Arranged and assisted with hospital admissions.
- Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
- Updated patient accounts and information daily.
- Coordinated admission processes and prepared medical records and agreement packets.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Reviewed, updated and produced financial documentation like invoices and reports.
- Addressed, documented, and responded to incoming correspondences to address client queries.
- Maintained and organized master Resident Index and information files in master database.
- Enhanced office efficiency by managing file organization and pursuing opportunities to streamline procedures.
- Monitored shared email in-boxes and quickly addressed inquiries and concerns.
- Organized, distributed and replenished office supplies to keep department running efficiently.
- Completed registration quickly and cordially for all new patients.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
ER Registration Representative, 02/2004 to 08/2005
Greater Southeast Hopital – City, STATE,
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Checked claims for errors, corrected issues and mailed out promptly.
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Checked daily doctor schedules and verified insurance.
- Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
- Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
- Gathered, verified and processed patient paperwork.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Collected, evaluated and stored documents securely in permanent records.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
: Business Management, Expected in
Pg College - Largo, MD
GPA:
- 2.75 GPA
- Major in Business management
Medical Assistant Certification : Medical Assisting, Expected in 08/2003
Sanz School - Northwest, DC
GPA:
Desktop Publishers Certificate : Desktop Publishing, Expected in 09/2001
Computer Learning Center - Arlington , VA
GPA:
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