Medical Librarian resume example

Highly organized self motivated IT professional with adaptable skills in operations, project and staff management seeking to contribute to the growth and development of .... Icahn School of Medicine at Mount Sinai 2010-Present, Manager, Academic IT Support and Systems Supervises the Academic Systems Team consisting of a staff of three systems analysts as well as the Academic IT Support Center consisting of one manager and four support technicians. Coordinates and oversees project assignments related to the development and enhancement of academic applications, and ensures that benchmarks and deadlines are met. Collaborates with Medical and Graduate School Administration to determine business needs, designs, implements and evaluates the development and support for student information systems. Conducts business analysis meeting and manages stakeholder relationships to ensure expectations are clear and understood. Provides project management leadership to teams meeting stakeholder expectations and completing projects within scope and schedule. Creates, communicates, and manages project plans and other required project documentation and provides updates as necessary. Monitors applications and systems efficiency/effectiveness; conducts initiatives to improve systems operation, availability, cost, performance and manageability across the lifecycle. Ensures that delivered academic applications meet or exceed end user requirements and expectations. Collaborates in developing ITIL based systems and process; defines and executes quality assurance and unit testing procedures to ensure high quality solutions. Develops communication strategies to inform user community of operational initiatives as well as enhancements and/or planned changes to services. Provides a single point of contact (Liaison) for rapid closure of technology issues for students and faculty managing sensitive or escalated support issues and those with broad impact and providing direct user support as necessary. Collaborates with staff on developing policies and procedures to ensure consistency and efficiency in workflow and a high level of customer satisfaction. Negotiates and secures software needed to support academic programs and research insuring efficiency and cost savings in license design. Works closely with school and hospital on issues of IT security, account management, network operations and desktop support. Works closely with peers and team members within the Archives, Instructional Technology, and the Levy Library, ensuring exceptional communication and workflow.