Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Highly organized self motivated IT professional with adaptable skills in operations, project and staff management seeking to contribute to the growth and development of .... Icahn School of Medicine at Mount Sinai 2010-Present, Manager, Academic IT Support and Systems Supervises the Academic Systems Team consisting of a staff of three systems analysts as well as the Academic IT Support Center consisting of one manager and four support technicians. Coordinates and oversees project assignments related to the development and enhancement of academic applications, and ensures that benchmarks and deadlines are met. Collaborates with Medical and Graduate School Administration to determine business needs, designs, implements and evaluates the development and support for student information systems. Conducts business analysis meeting and manages stakeholder relationships to ensure expectations are clear and understood. Provides project management leadership to teams meeting stakeholder expectations and completing projects within scope and schedule. Creates, communicates, and manages project plans and other required project documentation and provides updates as necessary. Monitors applications and systems efficiency/effectiveness; conducts initiatives to improve systems operation, availability, cost, performance and manageability across the lifecycle. Ensures that delivered academic applications meet or exceed end user requirements and expectations. Collaborates in developing ITIL based systems and process; defines and executes quality assurance and unit testing procedures to ensure high quality solutions. Develops communication strategies to inform user community of operational initiatives as well as enhancements and/or planned changes to services. Provides a single point of contact (Liaison) for rapid closure of technology issues for students and faculty managing sensitive or escalated support issues and those with broad impact and providing direct user support as necessary. Collaborates with staff on developing policies and procedures to ensure consistency and efficiency in workflow and a high level of customer satisfaction. Negotiates and secures software needed to support academic programs and research insuring efficiency and cost savings in license design. Works closely with school and hospital on issues of IT security, account management, network operations and desktop support. Works closely with peers and team members within the Archives, Instructional Technology, and the Levy Library, ensuring exceptional communication and workflow.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
01/2005 to 01/2010
Medical Librarian Amita Health , ,
  • Maintained the Integrated Library System (Sirsi).
  • Performed administrative and maintenance functions, including hardware and software installation and configuration.
  • Coordinated, planned and managed all Sirsi system upgrades and feature releases.
  • Worked closely with all library stakeholders conducting busness analysis improving workflows and utilization of the Integrated Library System.
  • Developed a suite of library management applications delivering electronic library resources to users and provided administrative portals for library staff to manage collection content.
  • Developed library class management system providing registration and scheduling funtionality for end users and course instructors.
  • Supervised technical services department in Importing and editing bibliographic record loads from content providers.
  • Provided reference services in-person, via email and over the phone for library patrons.
  • Conducted instuctional classes to support various technology solutions for users including EndNote and Adobe Creative Suite.
01/2003 to 01/2005
Electronic Journals and Acquisitions Librarian City Of Anaheim , ,
  • Investigated business models and usage rights for electronic resource purchases.
  • Negotiated and revised site licenses for electronic resources.
  • Supervised a department ten full-time staff and eight student assistants.
  • Coordinated the ordering and receipt of monographic, serial, and electronic titles for the library collection.
  • Collaborated with team leads from other units within the library to improve workflow operations and materials processing.
01/2001 to 01/2003
Senior Librarian Pike Electric Company , ,
  • Managed the operations of the Wilbour Library of Egyptology.
  • Supervised one full-time librarian, two part-time staff, and six volunteers in the acquisition and cataloging of monographic and serial titles, as well as inter-library loan and reference services.
  • Project Manager for the implementation of Voyager, the library management system, which replaced the physical card catalog for the BMA Archives, Wilbour Library, and Art Reference Library.
  • Provided systems administration for the Museum Archives, Wilbour Library, and Art Reference Library.
  • Created and maintained the website of the Libraries and Archives.
01/1 to
Director Gardens Owners Corp , ,
  • I am currently the Vice President for the coop where I live in New York.
  • My role on the board of directors is to plan and coordinate communication plans through the coop's website, email distributions, and printed media.
  • In the past two years we completed several large capital projects including repointing the facades of both apartment buildings and replacing two elevators, one in each building, and overhauling the water supply plumbing for both buildings.
Expected in
MLIS, University of Pittsburgh University of Pittsburgh - Pittsburgh, PA
Expected in
ITIL Foundations:
- ,
administrative, Adobe Creative Suite, Art, BMA, catalog, hardware, content, editing, email, ITIL, librarian, materials, plumbing, scheduling, software installation, systems administration, phone, upgrades, website, workflow

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  • MLIS, University of Pittsburgh University of Pittsburgh

Job Titles Held:

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  • Electronic Journals and Acquisitions Librarian
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