Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Detail-oriented and knowledgeable Medical Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conscientious Healthcare professional offering over 15 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Highly motivated and committed healthcare professional with proven history of superior performance.. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background to patient care based environment. Offers strong dedication to informed patient care and confidentiality. Reliable Medical Support professional with 15+ years of experience in fast-paced environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Skills
Diagnostic equipment expertise
EMR / EHR
Patient Assessments
Team management
Various procedural equipment; to include but not limited to Clinitek, portable ultrasound machine (for bladder scans and prostate ultrasounds), hyfrecator (for internal and external cautery), urocuff/uroflow machine, CoreTherm, camera/video monitors, etc.
Medical Records Management
Simple dressings
Team building
First Aid/CPR
Phlebotomy
Patient Scheduling
Customer service
MS Office
Monitoring patient progress
Medical office administration
Relationship development
Communications
Work History
03/2011 to CurrentMedical Assistant /Supervisory Medical Support AssistantState Of Ohio | Athens County, OH,
Prepared and administered medications to alleviate patient symptoms.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Monitored various test accuracy using quality controls.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Prepared blood, urine, and tissue lab specimens for diagnostic evaluation.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Taught patients about medications, procedures and care plan instructions.
Documented vital signs and health history for patients every day..
Collected and documented patient medical information such as blood pressure and weight.
Implemented care and efficiency improvements to support and enhance office operations.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Called and faxed pharmacies to submit prescriptions and refills.
Collected all pertinent data and calculations to aid physician in interpreting results.
Oriented and trained new staff on proper procedures and policies.
Prepared patients for various in-office procedures/surgeries.
Obtained client medical history, including medication information, symptoms and allergies.
Sanitized, restocked and organized exam rooms and medical equipment.
Updated inventory logs to maintain current tracking documentation.
01/2001 to 05/2018Certified Pharmacy TechnicianCvs Pharmacy Inc. | City, STATE,
Set up and modified patient profiles in RX-Net to include current information such as medications and insurance details.
Stocked, labeled and inventoried medication to keep accurate records.
Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Performed diversified functions with minimal oversight, including inventory counting, maintaining accurate legal pharmacy records, and monetary transaction accountability.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Communicated directly with doctors offices via telephone, fax, and email.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Maintained drug inventory levels by ordering necessary medications and supplies.
Assisted in preparation, distribution, and storage of pharmaceuticals.
Collected co-payments or full payments from customers.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Reviewed and verified customer information and insurance provider information.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
12/2006 to 03/2011Medical Assistant / Lead Technician /Pathology AssistantTri-County Urology, P.C. | City, STATE,
Utilized Urochart to manage and confirm patient data, such as insurance, demographic and medical history information.
Accurately pulled patient records for upcoming appointments and procedures.
Researched and compiled statistical data to support cost control and care improvement initiatives.
Trained 5 direct reports on department procedures and policies to maximize department effectiveness.
Managed system conversion and maintained minimal downtime during updates.
Maintained accuracy, completeness and security for medical records and health information.
Reviewed charts and flagged incomplete or inaccurate information.
Communicated effectively with staff, patients and insurance companies by email and telephone.
Interacted and communicated easily with department personnel and public.
Increased customer satisfaction by assisting in resolving billing issues.
Managed quality assurance program, including on-site evaluations, internal audits and CLIA/COLA inspections.
Maintained excellent attendance record, consistently arriving to work on time.
Developed team communications and information for quarterly department meetings.
Handled phone calls on a daily basis to address customer inquiries and concerns.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to s
Committee member in the implementation of the Pathology Lab on site and stayed on to serve aa a lab technician(processing specimens and record-keeping) and lab contact for accrediting organization.
Education
Expected in Associate of Science | General StudiesMacomb Community College, Warren, MIGPA:
Professional development - ongoing studies.
Continuing education in the field of medicine.
Expected in 08/2005Certificate Program / Medical Assistant | Medical AssistantRoss Medical Education Center, Madison Heights, MIGPA:
Expected in Certificate / A & P Technology | A & P TechnologyKirtland Community College, Roscommon, MIGPA:
Majored in Airframe and Powerplant Technologies (aviation).
Elected Crew Chief (over 4 students) in my senior year.
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School Attended
Macomb Community College
Ross Medical Education Center
Kirtland Community College
Job Titles Held:
Medical Assistant /Supervisory Medical Support Assistant
Certified Pharmacy Technician
Medical Assistant / Lead Technician /Pathology Assistant
