Mediation Manager01/2013 to CurrentWells Fargo Home MortgageVancouver, WaCurrently leading a team of 10 Mediation Specialist engaged in loss prevention and recovery of potential and actual loan losses that are in active mediations with signinficant reputational risk. * 2010-Present Team member connection survey liaisons for Vancouver center. * Run hiring for mediations department from 2/2013 - Current * Mentore to peers with less management exprericance providing guidance and support. * Responsible for overseeing the daily mediations for the state of VT, NY- B&P, Wells Owned and Financial. * Ensures compliance with Wells Fargo, investor, legal, regulatory and business policies. * Virtual relationsships with implementations for loss prevention. * Hanlde highest escalated court situations. * Supervises workflow and oversees team member pipeline management. * Sets and implements department goals. * Ensures quality customer service is provided to internal and external customers. * Credit policy knowledge * Reviews and analyzes credit informantion * Reviews restructured loans - Monitors adherence to terms of agreement and control measures. * Strong working relationships with Wells Fargo Attorneys. * Handle all escalated MOD reviews, Monitor daily inflow and out flow. Supervisory/Management: * Effectively communicates corporate and department objectives on a regular basis. Motivates and creates a positive working environment to achieve productivity and performance standards. * Prepares performance appraisals and provides feedback and recommendations to Manager. Assesses associate development needs, drafts associate development plans, and monitors associate performance. * Provides recommendations for hire, advancement, promotion or termination of employment. Trains and coaches associates to support the business objectives of the department.
Collector 304/2005 to 01/2013Wells Fargo FinancialBeaverton Vancouver, OR WA2 * Lead a team of 10 team members including team lead. (Effectively transitioned a team from Vancouver Wa, to new location in Beaverton Or in Jun of 2012.) * Virtually managed 10 collectors for 6months during bussniess relocation. (6/2012 - 1/2013) * Managed 2 Novajo speaking collectors virtually in a Arizonia Branch - supporting our Navajo speaking customers. * Managed late stage 120 day + Wells Fargo Financial Home Mortgage Equity NowLine files and Consumer Credit Card files working to avoid charge off by completing account reviews to outline next steps, approved change in terms based on qualified customers, approved Payment Plans and Settlements. Extended credit and terms as needed based of credit review and ability to repay. * 2010-2012 Team member connection survey liaisons for Vancouver center. * 2010 - 2012 Member for the Advance Leadership group (ALDG) with in Vancouver center. * Was responsible for overseeing daily production and performance of the collections team to ensure the department's performance and quality customer service goals are met. Ensures adherence to Company Policies and Procedures in addition to compliance with state and federal regulations. Assists in daily operations of the Regional Collection Center. * Reviewed work and monitors phone calls of team members to verify adherence to Company Policies and Procedures and ensures that customer service objectives are met. Analyzes queue and process management workflow to ensure department production and performance goals are met. * Approved and reviews accounts within the working supervisor queue and other queues as assigned. * Handled escalated calls from team members and may initiate outbound calls and receive inbound calls when needed. * Approved change of terms extending terms and turing credit card from revolving lines of credit to closed ended lines of credit. * Reviewed financials and credit to extend credit and close lines of credit. Supervisory/Management: * Effectively communicated corporate and department objectives on a regular basis. Motivates and creates a positive working environment to achieve productivity and performance standards. * Prepared performance appraisals and provided feedback and recommendations to Manager. Assessed associate development needs, drafts associate development plans, and monitored associate performance. * Provided recommendations for hire, advancement, promotion or termination of employment. Trains and coaches associates to support the business objectives of the department. * Minimize bad debt to hit department goals. * Work extensively on manual list. * Knowledge of legal guidelines and company policies, and compliance standards * Verbal and written communication skills * Train new hires to quickly adapt to the collection floor * Promote team contest to push team members to hit our goals. * Ability to interact and influence team members. * Fill in when needed to help the team * Give guidance when needed to help improve individual stats
Collections Specialist10/2000 to 10/2000Portland Teachers CUPortland, Or* Provide effective member service /Role model for member service * Review delinquency and deter med when to charge off or reposes. * Review all accounts prior to month end and have a conclusion for each account. * Initiative to increase job knowledge * Use available resources to make sound assessments and decisions * Maintain customer service through out all decisions
Collector II08/1997 to 10/2000Wells Fargo BankPortland, Or* Collect Equity loans 15-90days delq * Use collection laws when collecting * Send letters and pulls credit bureau according to guidelines * Review customers ability to pay * Make decisions when payment plan or extension is needed * Skip and locate customers that we have no contact * Work as a team member to help our team hit goals
hospitality and tourismMount Hood Community CollegeGresham, Or, USMount Hood Community College Gresham, Or * Studied hospitality and tourism
Sam Barlow High SchoolBoring, Or, USSam Barlow High School Boring, Or * Graduated Barlow High school
for the Advance Leadership group (ALDG) with in Vancouver center
Collection, Credit, Loans, Customer Service, Receptionist, Retail Sales, Associate, Basis, Workflow, Collections, Credit Card, Federal Regulations, Financials, Home Mortgage, Mortgage, Operations, Outbound Calls, Process Management, Settlements, Team Lead, New Hires, Loss Prevention, Pipeline, Increase