Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Focus
Personable Project Manager successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members.
Summary of Skills
  • MS Office including Microsoft Excel, Outlook , Powerpoint and Word
  • Customer relations specialist
  • Process improvement
  • Results-oriented
  • Troubleshooting
  • Detail-oriented
  • Deadline-driven
  • Enthusiastic team player
  • Organized
Professional Experience
Madwell Brooklyn, NY,
  • Manage day to day relationship with clients including, Black Angus Steakhouse, El Pollo Loco, Time Warner Inc., Garden Fresh Restaurants, Mimi's Cafe, and Real Mex Restaurants 
  • Fostered strong client, partner and vendor relationships 
  • Facilitate the gathering and organizing of media rates and research information required to develop media strategies
  • Contribute to the development and implementation of client media plans and ensure that client objectives are delivered by monitoring activity throughout media campaigns to assure that goals are delivered and providing alternatives in the event that goals are not met.
  • Analyze client data sets in order to make strategic decisions for campaigns
  • Work closely with production team to ensure proper trafficking and maintenance of client assets.
  • Monitor the daily functions of junior team members: offering training, feedback and assistance when necessary
A Wireless Pahrump, NV,
  • Responsible for primary management of production and trafficking processes and budgets for such multimillion dollar clients as, Kaiser Permanente, Time Warner Communications, Black Angus Restaurants, Round Table Pizza Mimi's Café, Garden Fresh Restaurants, Verizon Communications, Meineke Car Care Centers and Real Mex Restaurants
  • Managed projects and served as primary liaison between client,  internal  groups and external vendors  to ensure clarity of goals and quality and adherence to deadlines
  • Organized and maintained accurate production records, including signed purchase orders for all production projects, documentation of job estimates, approved budgets, and negotiation of vendor contract bids and reconciliation of all vendor invoices
  • Assisted with development and implementation of policies and procedural documentation related to department processes and initiatives to reduce the risk of errors or financial exposure
  • Effectively communicated with team members to maintain clearly defined expectations. 
  • Responsible for troubleshooting any production and trafficking problems that arise in a proactive manner.
ID Media City, STATE,
  • Assisted with routing and tracking of client provided artwork and vendor proofs
  • Utilized various marketing tools and strategies, along strong partnering with internal media strategy team, to ensure targeting of clients best potential customer thereby assisting the client in receiving the best return on their advertising dollar and eliminating advertising waste.
  • ​​Worked with Production Director and  Supervisor to devise new procedures to increase internal efficiency and enhance customer satisfaction.
  • Kept clients informed of all new products and services offered via electronic or face-to-face presentations.
  • Facilitated production material digital file management and trafficking for Client Account Services staff, outside vendors, and affiliated partners in  service of our clients.
  • Initiated day-to-day follow up on production with vendors. Liaison between Account Services, Vendor and Clients to coordinate on-going changes
  • Assisted in the training and management of support staff
SENIOR MEDIA STRATEGIST, 05/2001 - 10/2003
ID Media City, STATE,
  • Managed the day-to-day agency efforts on behalf of the product or services of assigned client base  
  • Facilitated the gathering and organizing of media rate and research information required to develop media strategies
  • Initiated and analyzed media research and data
  • Participated in presenting during client/partner agency meetings/calls
  •  Interacted with sales representatives in the evaluation of potential media vehicles 
  • Proofed Traffic matrices and worked closely with Traffic department in the event of changes  
  • Remained up-to-date on client/competition/agency/industry business through trade publications, newspaper articles, textbooks, literature, and other sources
  • Prepared and presented results analyses and final campaign analyses for all media
  • Performed competitive analyses and made recommendations based on key findings
  • Oversaw pre-bills and reconciliation processes and monitored client/vendor aging reports
  • Developed and/or presented point-of-views on new media opportunities
  • Negotiated non-TV media rates and added value opportunities to ensure client receives most advantageous package (ex: issuing RFPs)
  •  Trained, proofed work and answered questions of  junior team members
Bachelor of Arts: Psychology Organizational Behavior, Expected in May 1989
Mount St Mary's College - Los Angeles, CA
Psychology Organizational Behavior
Member,  Mount St. Mary's University Alumni Association
Member, Alpha Kappa Alpha Sorrority
Member IPG Black Employee  and Women's Leadership Networks
Adobe Acrobat, Photo Shop, Ad, advertising, budgets, Client, clients, database, delivery, documentation, financial,  managing, marketing, media plans, meetings, Excel, PowerPoint, Microsoft Office including  Excel , PowerPoint Word, organizing, troubleshooting

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School Attended

  • Mount St Mary's College

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  • Bachelor of Arts

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