mb business analyst ii resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Seasoned Business Analyst offering 9 years of Financial industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Methodical and meticulous professional polished in projecting potential losses and making recommendations to limit risk through diversification and currency exchanges. Excellent quantitative and critical thinking abilities paired with basic knowledge of SQL and Python.

  • Risk Management Controls
  • Problem Solving
  • Process Improvement
  • Compliance experience
  • Policy Creation and Writing
  • Project Management
  • Audit experience
  • Training and Coaching
  • Data analysis
  • Strategic planning
  • Forecasting and Planning
  • Conflict Resolution
Work History
MB Business Analyst II, 01/2017 to Current
Waste IndustriesDearborn, MI,
  • Partner with Department Managers, and Legal/Compliance partners to implement new processes and controls; ensured compliance to State, Federal, and Investor regulations
  • Provide overall support by reviewing policies and procedures against current risk and controls to ensure adherence with obligatory and regulatory guidelines
  • Identify issues and control improvements for remediation while assisting in risk mitigation
  • Assisted with the development of Risk & Control Self-Assessment mapping and documentations through participation in end to end process walkthrough and deep dives with assigned business units
  • Maintained 100% RCSA effectiveness control rate with zero action plans in last 3 quarters
  • Exercise sound judgement to influence strong risk management culture across business practices
  • Lead procedural evaluation process which resulted in 51% reduction of procedures to increase efficiency and end user manageability
  • Provide support to maintain sustainable end-to-end control environment that identifies, escalates, addresses, and mitigates issues in timely manners
  • Consistent performance with exceeding regulatory SLA metrics
  • Departmental SME providing overall support to Settlement ops agenda, initiating change requests both regulatory and non-regulatory ensuring accuracy of source documents to ensure adherence to line of business requirements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.
  • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
MB Business Analyst , 01/2014 to 02/2017
JP Morgan ChaseCity, STATE,
  • Developed process flows and process mappings for Operations Team
  • Troubleshooting and configuration of Loss Mitigation Database
  • Support System Maintenance reporting functions with-in Mortgage Banking and manage various database reports on daily, weekly, or as needed basis
  • Create Queries/Extracts as needed to produce informative reportage
  • Maintain data models and provide reporting support to achieve accurate and efficient results
  • Work with business leadership to produce detailed plans that define and organize strategic objectives
  • Overseer/SME of departmental recovery/ business continuity process that includes data collection and annual BIA/RDMS updates
  • Served as Project Manager over Illogical Conditions that required specialist training, doc preparation, daily deliverables, procedural updates, UAT testing, and daily tracking
  • Work with internal audit and investor reporting to ensure compliance with FHLMC (Freddie Mac) and FNMA (Fannie Mae) guidelines
  • Compile MSP data for Record Retention updates and ensure departmental adherence
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

Operations Supervisor II, 01/2010 to 01/2014
JP Morgan ChaseCity, STATE,
  • Responsible for monitoring of all shifts for 7-9 Senior Operation Specialists
  • Responsible for Internal Departmental Policy/Procedure updates and Change notification submittals to ensure we are meeting compliance standards
  • Identify gaps in current procedures/processes within department and forward suggestions to upper management for possible controls needed
  • Handled escalated modification related requests and ensure that proper channels are
  • Followed to complete each research request within required SLA
  • SME for mod- related Exceptions processing/ Tran processing/ Out of Balance corrections/loan input/Tran consolidation and Modification reversal requests
  • Ensured that proper checks and balances are in place between various lines of businesses through weekly/monthly conference calls in order to provide the best service to our customers both internal and external
  • Conducted interviews with internal and external candidates to comply with capacity requirements as needed
  • Responsible for monitoring skills/queues for SLA requirements
  • Responsible for Ad hoc adjustments related to skill assignments
  • Reported out to management SLA performance issues
  • Responsible for review/approval of time reporting for all specialists
  • Provide necessary coaching to ensure adherence to policy
  • Ensure proper handling/completion of all tasks associated with each employee’s regular queue function as well as special projects
  • Delivered regular feedback to agents communicating ways to improve and any performances issues and ensure expectations are understood.
  • Motivated and trained employees to maximize team productivity.
  • Monitored supply chain and managed logistics functions for company.
Job Coach/Team Lead, 01/2009 to 01/2010
JP Morgan ChaseCity, STATE,
  • Oversaw new staff members, conducting performance reviews and corrective action recommendations
  • Analyzed statistical data relative to unit productivity
  • Monitored live calls and provided feedback to staff
  • Reviewed delinquency; provided advice and any necessary coaching concerning collection efforts and workout options
  • Advised staff of changes to policy and procedures
  • Assigned work and created schedules to review system processes when needed
  • Organized training, and implemented/developed presentations; providing updates and business procedures to all staff
  • Managed teams of eight to ten collectors during supervisor absences; tasks included door knocker submittals, QA monitoring, CMS supervision, taking escalated calls and providing overrides
  • Devised work strategies to maximize impact on delinquency
  • Served as point of contact to all staff members including both supervisors and agents
  • Properly documented call results during loan reviews utilizing various system applications
  • Kept detailed records of individual histories, scores and documents. Supervised a team of 10-12 at any given time.
Bachelors of Applied Science: Sociology, Expected in 07/2005 to University of North Texas - Denton, TX

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Resume Overview

School Attended

  • University of North Texas

Job Titles Held:

  • MB Business Analyst II
  • MB Business Analyst
  • Operations Supervisor II
  • Job Coach/Team Lead


  • Bachelors of Applied Science

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