Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

I'v was the same Company for 38 years. Retired from We-energies. worked in customer service and supply chain for 38 years.

Skills
  • Maximo
  • Bills of Material
  • Requisitions
  • Inventory management
  • SAP
  • Material reviewing
  • Quality control
  • Paperwork processing
  • Basic math
  • Leadership
Education
James Madison High School Milwaukee, WI, Expected in High School Diploma : - GPA :
Work History
Timco Aviation Services, Inc. - Material Specialist
Lake City, FL, 06/2003 - 2021
  • Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
  • Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
  • Assembled and erected stocking bins, shelves and decks using all types of power too
  • Performed daily floor walks and supervised receive docks to investigate and resolve material issues.
  • Operated automated part carousel to prepare piece count parts needed for packaging and labeling.
  • Managed stockroom service desk and offsite warehouse, documenting and researching inaccuracies to determine best corrective actions.
  • Reviewed supplier proposals and materials and provided ongoing monitoring to maintain consistent supplies.
  • Gathered documentation such as photographs and evidentiary reviews and generated detailed reports outlining findings.
  • Investigated requests for deviations from established materials or suppliers and made appropriate approval or denial judgments.
  • Gathered and organized material samples to use in third-party testing, evaluated results and reported on findings to optimize materials choices.
  • Documented physical and chemical properties of materials before, during and after completing standardized tests.
Vca Antech, Inc. - Heavy Equipment Specilist
Santa Fe, NM, 06/1997 - 06/2003
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
  • Clearly communicated with dispatchers, giving updated information, including estimated times of arrival and latest road conditions.
  • Maximized load safety by balancing, securing and weighing products.
  • Verified contents of inventory loads against Bills of Lading.
  • Maintained current Class [Type] CDL with Hazardous Materials and Doubles and Triples endorsements.
  • Verified hazardous material product descriptions and determined any discrepancies in paperwork.
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents.
  • Contacted customers to report delayed delivery times.
  • Transported hazardous materials and oversized shipments without incident.
  • Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Completed preventive maintenance and mechanical repairs on vehicles.
We-Energies - Customer Service Representative
City, STATE, 07/1982 - 06/1997
  • Resolved concerns with products or services to help with retention and drive sales.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Responded to customer requests for products, services and company information.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information regarding charge accounts and loyalty programs.

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Resume Overview

School Attended

  • James Madison High School

Job Titles Held:

  • Material Specialist
  • Heavy Equipment Specilist
  • Customer Service Representative

Degrees

  • High School Diploma

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