Compiled and prepared documentation outlining production needs and supporting schedules to keep operations on target. Diligent about consulting with department leaders, vendors and team members to understand requirements and implement proactive solutions. Positive, upbeat and resourceful team player.
Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.
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