Master Stylist Resume Example Jcpenney Salon

MASTER STYLIST

Professional Summary

Hardworking DSC/Lead successful at using product knowledge and exceptional customer service to increase guest retention and exceed sales goals.

Employee focused on properly greeting each guest, responding quickly to all inquiries and answering phone calls with professional and friendly attitude. Driven Stylist knowledgeable about showcasing products in an attractive manner to increase appeal and total sales.

Stylist/DSC with a background in retail sales and customer service. Exceptional organization, critical thinking and time management skills.

Enthusiastic Stylist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Products and Customers and training in Hair Industry. Motivated to learn, grow and excel in daily duties.

Skills

50+ WPM typing skills
Salon order processing
Multi-line phone skills
State Board Issued Cosmetology License in Oklahoma
Safety and sanitation training
Effective managerial techniques
Marketing familiarity
Excellent phone etiquette
Subtle and effective sales skills
Safety oversight
Disease prevention

Client needs assessment
Point of sale system operations
Invoicing and shipping documentation
Sales and marketing
Payment coordination
Greeting and seating
PoS systems operation
Pricing structures
Complaint resolution
Order taking

Work History

Master Stylist, 12/2019 to Current
JCPenney Salon – Tulsa, Oklahoma

Colored and treated hair using modern technology.
Performed inventory and restocking assignments as necessary.
Remained polite when speaking with difficult guests on phone.
Refilled professional spa products as necessary.
Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
Communicated all client reservations to appropriate staff.
Offered appointment information updates and rescheduling to guests.
Processed guest credit card information for salon services.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Shampooed, conditioned and blow dried clients' hair.
Maintained front desk workstation by keeping it clean and organized.
Transported soiled linens to laundry facilities.
Inventoried, ordered and stocked salon product line.
Promoted salon-exclusive products to increase retail sales.
Entered client information into databases quickly and with minimal errors.

Customer Service/ DSC, 01/2014 to 11/2019
State Beauty Supply – Tulsa, OK

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Implemented and developed customer service training processes.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Trained staff on operating procedures and company services.
Entered orders into computer database system.
Responded to customer requests for products, services and company information.
Promoted available products and services to customers during service, account management and order calls.
Provided primary customer support to internal and external customers in fast-paced environment.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Provided ongoing guest service, including advice.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Kept store and rest room areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.

Master Stylist, 06/2012 to 06/2013
Dillards Aveda Salon – Pensacola, FL

Colored and treated hair using modern technology.
Remained polite when speaking with difficult guests on phone.
Refilled professional spa products as necessary.
Communicated all client reservations to appropriate staff.
Helped cut and prepare highlighting foils.
Offered appointment information updates and rescheduling to guests.
Shampooed, conditioned and blow dried clients' hair.
Transported soiled linens to laundry facilities.
Promoted salon-exclusive products to increase retail sales.

Education

High School Diploma: 05/1979
Sapulpa High School - Sapulpa, OK

Associates: Cosmetology, 12/1994
Sapulpa Beauty College - Sapulpa, OK

Resume Overview

Companies Worked For:

JCPenney Salon
State Beauty Supply
Dillards Aveda Salon

School Attended

Sapulpa High School
Sapulpa Beauty College

Job Titles Held:

Master Stylist
Customer Service/ DSC

Degrees

High School Diploma : 05/1979
Associates : Cosmetology , 12/1994

Master Stylist Resume Example

Resume Score: 80%

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