Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
I am master stylist for 17 years now . I am looking for a change in career .I am a very fast learner , highly motivativated , ,and use to working very fast pass setting . Multi-Tasking is also not a issue for me . I'm also a people person and a team player. I would like to a warehouse position, possibly stocking ,or manufacturing.
Skills
Problem Resolution
Communications
Organization
Regulatory Compliance
Project Organization
Team Building
Operational Improvement
Customer Service
Order picking and processing
Ordering knowledge
Stocking
Customer-oriented
Order fulfillment
Recordkeeping strengths
Shipping procedures understanding
Work History
08/XXX8 to CurrentMaster StylistLife Time Fitness | South Tulsa, OK,
Colored and treated hair using modern technology
Assigned duties or work schedules to employees for adequate shift coverage
Evaluated employee performance quarterly and annual reviews
Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance
Trained service staff on latest policies and procedures
Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes
Increased customer satisfaction by resolving customer issues
Resolved problems, improved operations and provided exceptional client support
Maintained excellent attendance record, consistently arriving to work on time
03/XXX4 to 08/XXX8Stylist AssociateNatural Pawz | Boston, MA,
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
Introduced hair cutting to salon to modernize and streamline razor procedures
Accumulated 74 + clients weekly through one-on-one, personal service
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
Consistently received positive performance reviews from guests
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 84 daily customers
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase retail sales by 30 %
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
Sanitized and organized station and tools by cleaning and sanatizing
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
Monitored hair trends to stay on top of fashions and better serve customer needs
Processed payments by entering sales in register
Educated clients about products and self-maintenance for healthy hair based on 15 walk-in clients daily
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
Recorded notes for future reference, including customer preferences and services delivered
Expanded client base by 50 % through direct referrals
Kept detailed records
Used scissors, trimmers, clippers, razors and brushes on over 102 customers with 98 % customer satisfaction rate
Increased return customers by 45% through cutting, coloring and styling clients' hair with precision
02/XXX2 to 03/XXX4Sales AssociateWatchmesports | Fort Worth, TX,
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Maintained organized, presentable merchandise to drive continuous sales
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Tracked stock using company inventory management software
Maintained records related to sales, returns and inventory availability
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Trained and developed new sales team associates in products, selling techniques and company procedures
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
Prepared merchandise for sales floor by pricing or tagging
Engaged with customers to effectively build rapport and lasting relationships
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
Increased sales by %30 over 2 months by offering consultation on products and services and applying customer service and upselling techniques
04/XXX0 to 02/XXX2Sales RepresentativeCosmoProf | City, STATE,
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Networked at events and by phone to expand business profits and revenues
Adapted sales techniques to specific clients and promoted products based on individualized client needs
Led educational training seminars and product demonstrations
Demonstrated products and specific features at customer locations and special events
Identified client needs, built relationships and overcame objections to drive sales
Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
Established new customer accounts through perseverance, dedicated cold calling and exceptional service
Responded to telephone and in-person requests for information
Built strong rapport with clients by understanding needs and clearly explaining products
Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
Communicated with customers to understand needs and recommend appropriate solutions
Education
Expected in 04/2004Master Cosmetolgist | CosmetologyGeorgia Institute of Cosmetology, Athens Ga, GPA:
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