Master Stylist Salon Assistant Manager resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Dedicated Customer Service professional with knowledge of over 20 years of service delivery and proven multitasking abilities. Committed to maintaining professional relationships, self-motivated and a true team player. Seeking to maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Employee hiring and retention
Commitment to quality and service
Upbeat and Positive Personality
Line sanitation
Relationship/team building
Employee Development
Bilingual Spanish/English
Accurate money handling
Decision-making skills
Problem-solving skills
Time management
Data Entry and Maintenance
Customer Support
Education
Valencia CollegeOrlando, FL, Expected in 04/2021 ā āAssociate of Arts:Nursing - GPA:
Dean's List ( Spring- 2021)
Majored in Nursing.
Continuing education in Nursing.
Artistic School of Nails And CosmetologyOrlando, FL, Expected in 01/2005 ā āVocational License.:Cosmetology - GPA:
William R. Boone High School.Orlando.FL, Expected in 05/2004 ā āHigh School Diploma: - GPA:
Work History
Hershey Entertainment & Resorts Company - Master Stylist/ Salon Assistant Manager , , 07/2013 - 03/2020
Gathered feedback from clients to provide pleasant salon experience.
Devised seasonal promotions and discount packages to increase clientele loyalty base.
Scheduled employees to maintain adequate coverage during business hours.
Prepared daily shifts based on demand and scheduled appointments.
Set up for new sales and promotional campaigns around special holidays and seasonal events.
Offered discounts and manager promotions to loyal customers.
Organized training for new employees.
Controlled inventory by tracking expenses, purchases and shelf stock.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks such as: cleaning, folding towels, restocking, and maintaining salon clean and ready for our guest.
Worked to continuously increase salon business through effective sales, service and operations policies.
Answer phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
Maintained excellent customer service standards to win customer loyalty and retention and build customer base.
Increased return customers by 75 % through cutting, coloring, and styling clients' hair with precision.
Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences
St. Joe Company - Salon Manager. , , 04/2005 - 10/2011
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Recorded inventory monthly and annually.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees, including training, mentoring and new hire documentation.
Accomplished multiple tasks within established timeframes.
Salon cleaning duties, folding towels, restocking product shelf's, and making sure salon is clean for guests.
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