Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Motivated and results-driven Analyst with proven track record in data analytics and process mapping. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Drives business effectiveness through making recommendations based on data findings.

  • Awarded for excellence for support of US logistics distribution centers during a snow strom that shut down our shipping facilities for an entire week in February 2021.
  • Awarded for excellence in a successful project launch for Coolsculpting in August 2018.
  • Received two Awards for excellence in 2016 for a successful transition & training of the entire AR team from Irvine, CA to Austin, TX.
  • Excellent leadership, communication skills with ability to explain complex solutions to all SAP experience levels of business
  • Excellent organizational and prioritization skills, ability to operate as a self-starter
  • Excellent analytical and problem solving skills, with strong attention to detail. Ability to drive to root cause
  • Ability to work independently with multiple priorities and tight deadlines
  • Proficient in SAP, CRM, Winshuttle Studios, & EDI with thirteen years extensive experience
  • Proficient in Microsoft access, excel, & word
Work History
01/2017 to Current Master Data & Supply Chain Analyst Frontline Technologies Inc. | Bismarck, ND,
  • Manage SAP material master sales views. Responsible for ensuring accuracy of data for new product launches & new material set ups.
  • Manage all pricing and free good requirements and update system accordingly. SOX control ownership for pricing, discounts, & billing.
  • Responsible for system enhancements, SAP testing and validation whenever needed (upgrades, disaster recovery, and on-going system enhancements).
  • Manage ECOM for online ordering platforms.
  • Analyze SAP transactions to build logical business intelligence model for real-time reporting needs.
  • Train employees on SAP, CRM, & Winshuttle Studios for improved data management, monitoring effectiveness and suggesting improvements.
  • Partner with Sales & Marketing for new product launches utilizing SAP functionality.
  • Ability to translate business requirements into system requirements so initiatives can be automated.
  • Provide strategic support for improving OTC processes by leveraging SAP functionality.
  • Interact across multiple business units including Customer Service, Marketing, Finance, Distribution, Planning, Sales, Contracting, Legal, Internal and External auditors.
  • Run ad-hoc data requests from business areas utilizing multiple reporting tools.
01/2016 to 12/2017 Credit Analyst, Accounts Receivable Allergan Medical | City, STATE,
  • Assessed credit risk and analyzed financial statements.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Made decisions and recommendations about extending lines of credit.
  • Improved understanding of financial statements, which helped in assessing risk.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Performed credit reviews on corporations to assess financial conditions.
  • Placed customer accounts on hold due to past due payments.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Minimized accounts receivable collections and reconciled customer billings and statements.
  • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
  • Contacted customers and requested financial documentation.
01/2014 to 12/2015 Specialist Credit and Collections Allergan Medical | City, STATE,
  • Lead for training new hires & setting up SAP access. Ensuring training SOP's were all documented & saved in SharePoint sites.
  • Managed processing various credit & debit order types after obtaining necessary approvals based on corporate policy, this included processing of all Allergan Medical rebate programs.
  • Managed analyzing & collecting past due amounts for specified accounts. Negotiated with customers without jeopardizing their relationship with Allergan to collect all past due invoices.
  • My job was performed within significant time restraints in order to increase cash flow & ensure incoming orders are not delayed due to delinquencies.
03/2008 to 12/2013 Senior Client Support Specialist Allergan Medical | City, STATE,
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Collected confidential financial information from clients to construct comprehensive financial plans.
  • Provided excellent customer service by following up with clients, and responding to incoming calls.
  • Interacted with team members across departments to research and resolve customer issues.
  • Managed over 400 accounts, collecting on delinquencies.
  • Made 40 outbound calls per day to customers with delinquent balances.
  • Answered constant flow of customer calls with up to 50 inbound calls per day.
  • Negotiated payment plans.
Expected in 06/1997 High School Diploma | Mariner High School, Everett, Washington, GPA:

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School Attended

  • Mariner High School

Job Titles Held:

  • Master Data & Supply Chain Analyst
  • Credit Analyst, Accounts Receivable
  • Specialist Credit and Collections
  • Senior Client Support Specialist


  • High School Diploma

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