Master Data Management Analyst Resume Example Verint System, Inc

MASTER DATA MANAGEMENT ANALYST

Professional Summary

Focused and adept at streamlining Finance and Accounting department procedures by eliminating unnecessary manual processes. Also adept at creating new policy and procedures for departmental use. Stable background of experience and achievements involving 20+ years business-related expertise/customer service. *Excellent organizational, interpersonal and problem solving skills, team player and detail oriented

Skills

MS Office Suite

Oracle

Billing Manager

SofTrax

SAP

Great Plains

Windows

Visio

Web Help Desk

Lean Six Sigma Training

Macola

Remedy

Work History

Master Data Management Analyst, 12/2013 to 12/2015
Verint System, Inc – Alpharetta, GA

Required to handle the Foreign Corrupt Practices Act (FCPA) reviews for new customers on-boarding
Respond to and take action on cases submitted by the business for data entry and correction, recording activity in a case monitoring tool
Research and document correct customer information for select customer records based on data recorded in various currently deployed customer information systems (including Oracle, Onyx, Excel, Salesforce.com, SalesLogix and others) and conversations with customer-facing resources
Assist in the conversion of customer install base data from various currently deployed customer information systems into a single customer relationship management system
Act upon work lists for potential data additions and modifications originated by various areas of the organization
Assist in identifying data issues impacting the customer or the business processes
Preparation and analysis of reports used to compare customer information in different systems and identify potential data issues requiring additional research
Preparation and maintenance of Master Data Management process guides
Began training in the Lean Six Sigma Process as well as working in Visio to produce flow charts Latest endeavor was learning the item creation process.
Successfully implemented new technologies and process automations to encourage continuous improvement.
Facilitated successful internal and external audits through sound and thorough documentation.

Order Billing Coordinator, 07/2011 to 01/2014
Verint Systems, Inc Witness Systems, Inc – Alpharetta, GA

Principal Duties and Essential Responsibilities
Successfully implemented new technologies and process automations to encourage continuous improvement.
Composed effective accounting reports summarizing accounts receivable data.

Corporate A/R Billing & Collections Specialist, 02/2007 to 07/2011
Verint Systems, Inc – Roswell, GA

Billing of Consulting Services, Expenses, Maintenance Renewals& Licensing
Invoicing Back Up for Collections Rep with collections of extremely past due invoices

Corporate Accounts Receivable Billing Specialist, 10/2006 to 02/2007
IBM / Internet Security Systems, Inc – Atlanta, GA

Billing of PSS Services, (Consulting Services), Consumer Invoicing, & Training

Corporate Accounts Receivable Collections Specialist, 08/2002 to 11/2006
Internet Security Systems, Inc – Atlanta, GA

Heavy corporate collection of over 1100+ in-house accounts daily
Established positive business relationship w/clients
Trained two accounts Receivable Specialists
Processed credit card transactions weekly of customer accounts
Posted credit card payments to clients accounts
Established and maintained customer accounts.
Collected Receivables on a monthly basis varying from 100K to 15 million dollars
Researched and Resolved client disputed charges involving various issues
Maintained and updated outlined Excel spreadsheets on collection activities on weekly basis
Reported results to A/R Manager on a weekly basis
Worked Closely with Team Lead to effectively reduce DSO Establish excellent rapport and worked closely with Billing, Client Services, as well as Sales
Provided Accounting Manager with key points to implement in policy and procedures manual per CFO (Collections)
Processed On-Line Billing for various accounts.

Collections Specialist, 02/2001 to 02/2002
EcompanyStore.com – Alpharetta, GA

Established collections dept.
Collections of 100+ in house accounts daily/weekly basis
Sent Statements, invoices, and composed letters daily to reduce DSO
Posted daily lock-box transactions as back up for Cash Applications Associate
Established and maintained customer accounts Designed and implemented collections policies and procedures for EcompanyStore.com
Researched all Credit Card Charge backs and provided customer with results
Researched and resolved client disputed charges
Maintained detailed Excel spreadsheets charting daily, weekly monthly collections progress
Assisted vendors in resolving problems associated with invoices and payments
Assisted CFO and Controller with various projects when needed
Provided accounting department with key points to implement in the policy and procedures manual.
Composed effective accounting reports summarizing accounts receivable data.

Independent Consultant, 02/2000 to 08/2000
Zenith Administrators – MD

Transitioned from AFGE to provide consulting and training in conversion of the software system
Provided list of processes used when billing/applying funds (AFGE to Zenith)
Served as liaison between Zenith and payroll departments of government clients
Demonstrated General accounting functions as needed
Coded and applied cash applications, data entry, as well as limited filing duties
Set-up new accounts for direct deposit/ Liaison between various payroll depts and banks
Processed new enrollee applications & dental premiums for payroll deduction
Submitted all time-sensitive documents in a timely manner
Maintained customer accounts Verified eligibility of those insured.

Claims Examiner, 08/1999 to 02/2000
AFGE Dental Trust – Atlanta, GA

Processed dental claims for payment ensuring the eligibility of the claimant's benefits Maintained and set-up new claim applications Submitted all time-sensitive documents in a timely manner.
Verified eligibility insured clientele Processed billing on a weekly basis
Assisted and processed weekly check runs occasionally Processed checks for bank deposits daily
Assisted Administrator in whatever capacity needed Coded and generated cash applications, data entry and limited filing.

General Manager, 11/1997 to 04/1999
Structure – Atlanta, GA

Accountable for all managerial and operational processes for the store
Conducted all hiring & training of employees and responsible for merchandise tracking

Education

None: 1988
Southwestern Christian College - Terrell, TX
Journalism and English African American Studies

Currently enrolled in college

Resume Overview

Companies Worked For:

Verint System, Inc
Verint Systems, Inc Witness Systems, Inc
Verint Systems, Inc
IBM / Internet Security Systems, Inc
Internet Security Systems, Inc
EcompanyStore.com
Zenith Administrators
AFGE Dental Trust
Structure

School Attended

Southwestern Christian College

Job Titles Held:

Master Data Management Analyst
Order Billing Coordinator
Corporate A/R Billing & Collections Specialist
Corporate Accounts Receivable Billing Specialist
Corporate Accounts Receivable Collections Specialist
Collections Specialist
Independent Consultant
Claims Examiner
General Manager

Degrees

None : 1988

Master Data Management Analyst Resume Example

Resume Score: 60%

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