Master Data Management Analyst resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Focused and adept at streamlining Finance and Accounting department procedures by eliminating unnecessary manual processes. Also adept at creating new policy and procedures for departmental use. Stable background of experience and achievements involving 20+ years business-related expertise/customer service. *Excellent organizational, interpersonal and problem solving skills, team player and detail oriented

MS Office Suite


Billing Manager



Great Plains



Web Help Desk

Lean Six Sigma Training



Work History
Master Data Management Analyst, 11/2013 to 11/2015
Carl Zeiss VisionWixom, MI,
  • Required to handle the Foreign Corrupt Practices Act (FCPA) reviews for new customers on-boarding
  • Respond to and take action on cases submitted by the business for data entry and correction, recording activity in a case monitoring tool
  • Research and document correct customer information for select customer records based on data recorded in various currently deployed customer information systems (including Oracle, Onyx, Excel,, SalesLogix and others) and conversations with customer-facing resources
  • Assist in the conversion of customer install base data from various currently deployed customer information systems into a single customer relationship management system
  • Act upon work lists for potential data additions and modifications originated by various areas of the organization
  • Assist in identifying data issues impacting the customer or the business processes
  • Preparation and analysis of reports used to compare customer information in different systems and identify potential data issues requiring additional research
  • Preparation and maintenance of Master Data Management process guides
  • Began training in the Lean Six Sigma Process as well as working in Visio to produce flow charts Latest endeavor was learning the item creation process.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Facilitated successful internal and external audits through sound and thorough documentation.

Order Billing Coordinator, 06/2011 to 2014
Change Healthcare Inc.Houston, TX,
  • Principal Duties and Essential Responsibilities
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Composed effective accounting reports summarizing accounts receivable data.

Corporate A/R Billing & Collections Specialist, 01/2007 to 06/2011
AegonDenver, CO,
  • Billing of Consulting Services, Expenses, Maintenance Renewals& Licensing
  • Invoicing Back Up for Collections Rep with collections of extremely past due invoices

Corporate Accounts Receivable Billing Specialist, 09/2006 to 01/2007
SandestinMiramar Beach, FL,
  • Billing of PSS Services, (Consulting Services), Consumer Invoicing, & Training 

Corporate Accounts Receivable Collections Specialist, 07/2002 to 10/2006
Internet Security Systems, IncCity, STATE,
  • Heavy corporate collection of over 1100+ in-house accounts daily
  • Established positive business relationship w/clients
  • Trained two accounts Receivable Specialists
  • Processed credit card transactions weekly of customer accounts
  • Posted credit card payments to clients accounts
  • Established and maintained customer accounts.
  • Collected Receivables on a monthly basis varying from 100K to 15 million dollars
  • Researched and Resolved client disputed charges involving various issues
  • Maintained and updated outlined Excel spreadsheets on collection activities on weekly basis
  • Reported results to A/R Manager on a weekly basis
  • Worked Closely with Team Lead to effectively reduce DSO Establish excellent rapport and worked closely with Billing, Client Services, as well as Sales
  • Provided Accounting Manager with key points to implement in policy and procedures manual per CFO (Collections)
  • Processed On-Line Billing for various accounts.

Collections Specialist, 01/2001 to 01/2002
EcompanyStore.comCity, STATE,
  • Established collections dept.
  • Collections of 100+ in house accounts daily/weekly basis
  • Sent Statements, invoices, and composed letters daily to reduce DSO
  • Posted daily lock-box transactions as back up for Cash Applications Associate
  • Established and maintained customer accounts Designed and implemented collections policies and procedures for
  • Researched all Credit Card Charge backs and provided customer with results
  • Researched and resolved client disputed charges
  • Maintained detailed Excel spreadsheets charting daily, weekly monthly collections progress
  • Assisted vendors in resolving problems associated with invoices and payments
  •  Assisted CFO and Controller with various projects when needed
  • Provided accounting department with key points to implement in the policy and procedures manual.
  • Composed effective accounting reports summarizing accounts receivable data.

Independent Consultant, 01/2000 to 07/2000
Zenith AdministratorsCity, ,
  • Transitioned from AFGE to provide consulting and training in conversion of the software system
  •  Provided list of processes used when billing/applying funds (AFGE to Zenith)
  • Served as liaison between Zenith and payroll departments of government clients
  • Demonstrated General accounting functions as needed
  • Coded and applied cash applications, data entry, as well as limited filing duties
  • Set-up new accounts for direct deposit/ Liaison between various payroll depts and banks
  • Processed new enrollee applications & dental premiums for payroll deduction
  • Submitted all time-sensitive documents in a timely manner
  • Maintained customer accounts Verified eligibility of those insured.

Claims Examiner, 07/1999 to 01/2000
AFGE Dental TrustCity, STATE,
  • Processed dental claims for payment ensuring the eligibility of the claimant's benefits Maintained and set-up new claim applications Submitted all time-sensitive documents in a timely manner.
  • Verified eligibility insured clientele Processed billing on a weekly basis
  • Assisted and processed weekly check runs occasionally Processed checks for bank deposits daily
  • Assisted Administrator in whatever capacity needed Coded and generated cash applications, data entry and limited filing.

General Manager, 10/1997 to 03/1999
StructureCity, STATE,
  • Accountable for all managerial and operational processes for the store
  • Conducted all hiring & training of employees and responsible for merchandise tracking 

None: , Expected in 1988
Southwestern Christian College - Terrell, TX
Journalism and English African American Studies

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Resume Overview

School Attended

  • Southwestern Christian College

Job Titles Held:

  • Master Data Management Analyst
  • Order Billing Coordinator
  • Corporate A/R Billing & Collections Specialist
  • Corporate Accounts Receivable Billing Specialist
  • Corporate Accounts Receivable Collections Specialist
  • Collections Specialist
  • Independent Consultant
  • Claims Examiner
  • General Manager


  • None

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