Market Training Manager Resume Example Southern Restaurant Hospitality Group

MARKET TRAINING MANAGER

Professional Summary

Ambitious Leader with 17 years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.

Skills

Marketing and advertising
Campaign management
P&L Management
Market Positioning
Budgeting and Allocation
Strategic Planning
Staff Management
Corporate Communications
Brand development

Team Management
Communications
Operational Improvement
Customer Service
Organization
Problem Resolution
Supervision
Team Building

Work History

Market Training Manager, 01/2020 to 04/2020
Southern Restaurant Hospitality Group – Alpharetta, GA

Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Captured new customers by optimizing business strategies and launching products to diversify offerings.
Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
Developed innovative and targeted collateral to support overall branding objectives.
Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
Compiled product, market and customer data to forecast accurate sales and profit projections.
Coordinated innovative strategies to accomplish objectives and boost long-term profitability.

General Manager, 05/2018 to 01/2020
Southern Restaurant Hospitality Group – Alpharetta, GA

Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Enforced quality assurance protocols to deliver ideal customer experiences.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Assistant Manager, 08/2012 to 05/2018
Southern Restaurant Hospitality Group – Alpharetta, GA

Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached team on effective upselling and cross-selling methods.
Monitored employee performance and developed improvement plans.
Assessed job applications and madehiring recommendations to bring in top candidates for key vacancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Trained team members in successful strategies to meet operational and sales targets.
Submitted reports to senior management to aid in business decision-making and planning.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.

Education

Business Administration And ManagementAugusta State University - Augusta, GA

NursingAugusta Technical College - Augusta, GA

High School DiplomaJosey High School - Augusta, GA

Resume Overview

Companies Worked For:

Southern Restaurant Hospitality Group

School Attended

Augusta State University
Augusta Technical College
Josey High School

Job Titles Held:

Market Training Manager
General Manager
Assistant Manager

Degrees

Business Administration And Management
Nursing
High School Diploma

Market Training Manager Resume Example

Resume Score: 80%

Resume Overview

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