Market Training Manager Resume Example
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MARKET TRAINING MANAGER
Professional Summary
Ambitious Leader with 17 years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.
Skills
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Work History
Market Training Manager, 01/2020 to 04/2020
Saltchuk – Tacoma , WA
Saltchuk – Tacoma , WA
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
- Developed innovative and targeted collateral to support overall branding objectives.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Compiled product, market and customer data to forecast accurate sales and profit projections.
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
General Manager, 05/2018 to 01/2020
Smartstyle Hair Salons – Ashland , KY
Smartstyle Hair Salons – Ashland , KY
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Assistant Manager, 08/2012 to 05/2018
Southern Restaurant Hospitality Group – City , STATE
Southern Restaurant Hospitality Group – City , STATE
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached team on effective upselling and cross-selling methods.
- Monitored employee performance and developed improvement plans.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Education
Business Administration And ManagementAugusta State University - City, State
NursingAugusta Technical College - City, State
High School DiplomaJosey High School - City, State
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Resume Overview
School Attended
- Augusta State University
- Augusta Technical College
- Josey High School
Job Titles Held:
- Market Training Manager
- General Manager
- Assistant Manager
Degrees
- Business Administration And Management
Nursing
High School Diploma
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