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Market Training Manager Resume Example

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MARKET TRAINING MANAGER
Professional Summary

Ambitious Leader with 17 years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.

Skills
  • Marketing and advertising
  • Campaign management
  • P&L Management
  • Market Positioning
  • Budgeting and Allocation 
  • Strategic Planning
  • Staff Management
  • Corporate Communications
  • Brand development
  • Team Management
  • Communications
  • Operational Improvement
  • Customer Service
  • Organization
  • Problem Resolution
  • Supervision
  • Team Building
Work History
Market Training Manager, 01/2020 to 04/2020
Saltchuk – Tacoma , WA
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
  • Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
  • Developed innovative and targeted collateral to support overall branding objectives.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Compiled product, market and customer data to forecast accurate sales and profit projections.
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
General Manager, 05/2018 to 01/2020
Smartstyle Hair Salons – Ashland , KY
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Assistant Manager, 08/2012 to 05/2018
Southern Restaurant Hospitality Group – City , STATE
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored employee performance and developed improvement plans.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Education
Business Administration And ManagementAugusta State University - City, State
NursingAugusta Technical College - City, State
High School DiplomaJosey High School - City, State
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Resume Strength
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Resume Overview

School Attended

  • Augusta State University
  • Augusta Technical College
  • Josey High School

Job Titles Held:

  • Market Training Manager
  • General Manager
  • Assistant Manager

Degrees

  • Business Administration And Management
    Nursing
    High School Diploma

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