Administration Director: strong problem-solver with excellent time management skills, skilled In talent recruiting, asset protection, financial management and customer relations.
Mentored and coached employee to become customer service supervisor, hired new customer services representatives and reorganized front desk to become a strong and efficient team. Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments. Experienced Supervisor, ensuring team members perform tasks timely and in organized manner. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Adept at quickly learning business methods, programs and procedures.
Experienced bookkeeping professional, successful at achieving exceptional accuracy and results in time sensitive high pressure environments.
Experienced in operating WHIRL credit system, Xstore POS and EXTRA for In-Circle for POS and audit systems.
Experienced in use of Microsoft Office Suite, Outlook, Excel, Adobe and Google Docs.
Motivating others, team leadership, employee relations.
Self-motivated, creativity, delegation, fast learner, hard worker.
Duties include control and processing cash for 52 registers and accurately tracking shortages/overages; daily deposits and entering all data into Excel spreadsheets; working closely with department managers, corporate offices, and sales audit to proactively solve financial issues; track hourly, daily, and end of week sales reports for VP/GM and department managers; maintain contact with vendors, and obtain W-9s from future vendors, fulfill web orders, execute third party credit card compliance audits, proactively troubleshoot all cash/third party/overseas transaction issues; interface with corporate IT department to address POS and mobile POS issues; process customer returns, fulfill web orders, process logs, and track all store invoices; order supplies for entire store; draft monthly schedule for cash office employees; update policy binders and employees rosters; handle incoming calls from corporate, vendors and customers.
Duties included processing payments, assisting employees and clients with accounting inquires, processing total cash for store and entering data for deposit and auditing all cash transactions; operating WHIRL credit system, EXTRA for In-Circle, sales receipts and gift cards reactivation, operating PBX, answering all calls and assisting at customer service desk; draft monthly schedule for customer service department; train new hires; handle any complaint and issues with customers; investigating and resolving customer's disputes.
Communicate the departamental vision and strategy to create alignment between daily activities and strategy; develop and maintain effective relationship and two-way communication with residents and families; oversee the efficient and effective resolution of residents complaints and answer resident's questions regarding the community (include current/prospective residents and family members); oversee and execute resident move in and welcome process; monitor and creatively seek ways to prevent “back door” loss of residents through regular communication and collaborative problem solving and manage the resident move-out process, including the early identification of possible move-outs, coordinating emotional transitions such as death of a resident or other sensitive issues with residents and families; manage the work of the front desk employees to ensure sufficient coverage and adherence to quality standards, deadlines, and proper procedures, correcting errors or solving problems; collect rent and missed payments from residents; answer questions and concerns regarding billing statements and ancillary charges, including working with home office accounting department to resolve discrepancies; drive process and continuous improvement; interview, hire and retain highly effective employees; create an environment of employees recognition and appreciation, identify and develop talent for future succession opportunities; understand and support sales process.
Certification to work in any area of Human Resources specialty in payroll
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