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Manager, Programs and Processes Resume Example

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MANAGER, PROGRAMS AND PROCESSES
Summary
Training and Development Specialist who adds value to organizations by contributing to growth and driving profitability as a trusted advisor and strategic business partner. Specific areas of strength include strategic design, project management, facilitation, stakeholder engagement, communication and relationship building.
Highlights
  • Stakeholder Engagement
  • MS Office
  • Strategic thinker
  • Exceptional communicator
  • American Society for Training and Development
  • Performance metrics
  • Detail-oriented
  • Fluent in English, German
  • Apple Software
  • Leadership
  • Teaching/Facilitation Skills
  • Strong verbal and written skills
  • Functions well in high-paced environment
  • Tech savvy
  • Creativity and willingness to push the envelope
  • Event management experience
  • Experience with GLMS software
  • Corporate Onboarding Expertise
  • Cross-functional collaboration
Accomplishments
Implemented two new Assistant Manager training programs for Walmart US Assistant Managers (increased trainee quality rating by 20%).
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Developed training handbooks that presented acronym explanation and introduction to Walmart (10% increase in external hire rating of training).
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Managed to completion the US Manufacturing Innovation Fund in 2014 (first year of program) and was part of the funding of 9 research universities work to revolutionize manufacturing and bring jobs back to the United States.
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Helped design and managed the first P&L Simulation in Walmart US Training in order to drive financial knowledge.
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Helped design and implement the first Walmart US Operations China Talent Exchange program for 2 candidates from China stores (Designed, coordinated, and created the training materials and training plan). 
Experience
08/2015 to Current
Manager, Programs and ProcessesCompany Name - City, State
  • As a manager on the ASM Content Development team for Walmart, I am responsible for managing, designing, maintaining, and presenting the Assistant Manager Training content for Walmart US.
  • While working with an experienced instructional design team, my team is tasked with gathering content and feedback from operators in our stores, in our corporate offices, and our customers to ensure that we are creating and designing the most impactful training for our company.
  • I also travel to the field and present to classes of ASMs in training as well as help present the training and how it should be delivered to teams within Walmart.
  • This role requires organization, communication (within teams and with our associates), a knowledge of and passion for the learning and development profession, and a genuine care for people.
  • I have been a part of the creation and implementation of two new Assistant Manager training programs and supporting materials.
  • My team's ultimate goal is to transform the way Walmart trains Assistant Managers by redesigning training to fit within the Pathways model.
  • Analyzed each department's training needs and developed new training programs based on the analysis.
  • Monitored training costs to maintain the training budget.
  • Presented training information via role playing, simulations and team exercises.
  • Created effective training course objectives, course content and all materials.
09/2014 to 08/2015
Chief of Staff/Executive AssistantCompany Name - City, State
  • In this role, I served as Kathleen McLaughlin's chief of staff and coordinated all aspects of her logistics, while managing the team and portfolio.
  • I coordinated all aspects of her daily schedule including scheduling meetings, booking meeting rooms, coordinating daily briefings, answering phone calls and greeting guests as well.
  • I also responded to all internal and external communications on behalf of Kathleen.
  • Managed email, calendar, travel, expenses, invoices, and Kathleen's daily schedule.
  • I was also responsible for coordinating and cultivating key external relationships with stakeholders including World Wildlife Fund, Environmental Defense Fund, the White House, Skoll Foundation, and many others.
  • This position increased my organizational, administrative, nonprofit and management skills.
  • Scheduled Board of Directors meetings and assisted with meeting materials and agendas.
  • Served as a professional representative of the CEO to executive clients, investors and board members.
  • Collaborated with other administrative team members, human resources and the finance department on special projects and events.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Coordinated all Associate Engagement Survey working groups and deliverables for entire team, presenting my findings on a monthly basis. 
04/2014 to 09/2014
Administrative Assistant IICompany Name - City, State
  • In this role, I provided administrative and logistical support to three directors: Julie Gehrki, Karrie Denniston, and Tanya Farah.
  • I also provided administrative support to the entire Walmart Foundation team, all while working cross-functionally with the Sustainability and Women's Economic Empowerment teams to schedule meetings, reserve rooms, and work on projects.
  • The administrative support I provided included managing calendars, scheduling meetings and conference rooms, booking travel and processing expenses, note-taking, and drafting emails/responses to both external and internal teams and individuals.
  • Project Management was an integral part of my time in the Foundation, and I helped to shepherd the US Manufacturing Innovation Fund program to completion (a project I took over from a Senior Manager).
  • Throughout this project, I worked with multiple teams (Public Affairs, Government Relations, Corporate Communications, and Manufacturing Teams) and helped to lead the Foundation's representation on all calls/meetings regarding the project all while building my project management skills.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Maintained an up-to-date department organizational chart.
08/2013 to 04/2014
Teacher's AssistantCompany Name - City, State
This position provided me with the first opportunity to build and sharpen my skills in facilitation and curriculum development, and allowed me to become stronger in the Learning & Development sphere. 

08/2012 to 06/2013
IT Support Help Desk TechnicianCompany Name - City, State
My job duties included greeting students, and assisting with problems ranging from virus infections on personal computers to other technical issues.
This position has drastically improved my IT knowledge and I am able to assist with many Tier-1 problems.
This position improved my networking skills and my ability to prioritize tasks and solve problems.
While based in IT, I performed the tasks of an administrative assistant to the department as well: answering phone calls, typing and preparing documents, copying/scanning/and faxing items, and making appointments.
Education
2013
Bachelor of Arts: HistoryUniversity of Arkansas - City, State, USAI graduated from the University of Arkansas in 2013 with a Bachelor of Arts in History with minors in African American Studies and German. 
Skills
Public Speaking
Program Development
Curriculum Development
Critical Thinking
Vendor Management
Project Management
Cross-functional collaboration
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Resume Overview

School Attended

  • University of Arkansas

Job Titles Held:

  • Manager, Programs and Processes
  • Chief of Staff/Executive Assistant
  • Administrative Assistant II
  • Teacher's Assistant
  • IT Support Help Desk Technician

Degrees

  • Bachelor of Arts : History