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manager of people and culture resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Resourceful People and Culture Manager who offers employee relations and business management expertise. Recognized for exemplary customer service and team collaboration. Strategic and well-rounded professional, seasoned in managing and overseeing various aspects of Human Resources and Hospitality Operations. Commended for building trusting relationships within my organization to support business needs. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes Human Resource Management, Operations Management, Accounting Management, as well as Excellent Service Skills.

Skills
  • Willingness to Learn and Adapt
  • Team Leadership and Team Building
  • Self-Management and Organization
  • Computer Proficiency
  • Employee Coaching and Motivation
  • Focus and Follow-Through
  • Conflict Anticipation and Resolution
  • Proactive and Focused
  • Service Oriented
  • Managing Operations and Efficiency
  • Training and Coaching
  • Listening and Communication
  • Employee/Guest Engagement and Relations
Experience
02/2022 to Current
Manager of People and Culture Envision Healthcare Mckinney, TX,
  • Mentor team members to succeed and advance within their department and company.
  • Plan and lead training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Maintain comprehensive database to track training, certifications and qualifications.
  • Approve and devise new training techniques to optimize existing training programs.
  • Supervise onboarding process for newly hired employees, including the distribution of all paperwork.
  • Handle employee conflicts efficiently while following all company procedures.
  • Regularly update HR databases to reflect employee information, changes in benefits and other details.
  • Facilitate delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
  • Manage payroll for temporary, hourly and salaried employees.
  • Coordinate plans and specific event needs with internal personnel.
09/2021 to 02/2022
Accounting Manager Americare Group Des Moines, IA,
  • Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
  • Supervised accounting tasks, which included accounts payable and receivable.
  • Developed invoicing systems and internal controls to boost billing efficiencies.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Worked directly with the sales department to coordinate and execute proper billing strategies for group events.
04/2021 to 09/2021
Task Force Manager Kimpton Hotels Miami Beach, FL,
  • Promoted teamwork and quality service through daily communication and coordination with other departments.
  • Empowered staff to deliver guest service by encouraging and rewarding responsive guest assistance.
  • Managed day-to-day operations, driving quality standards and meeting customer expectations.
  • Emphasized employee selection, training and development to conduct proper business.
  • Improved guest service by providing staff guidance, feedback and individual coaching.
  • Trained and mentored employees in application of soft skills, guest recovery strategies and performance optimization techniques.
  • Monitored and maintained acceptable turnover levels by driving employee morale.
  • Made and changed room assignments according to guest requirements.
  • Inspected rooms and building exterior to identify and report needed repairs.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
10/2016 to 01/2021
Aspire Manager Shaner Hotel Group City, STATE,
  • [Lead Full-Service Starbucks, Food and Beverage Operations, as well as Front Office Operations]
  • Trained workers in food preparation, money handling, cleanliness, guest experience and overall satisfaction to exceed expectations in operations.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Delegated work to staff, setting priorities and goals.
  • Trained front-of-house staff on policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees/interns to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Supervised and supported associates to maximize quality of service and performance.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Monitored cleanliness of guest rooms, lobby, swimming pool and other common areas.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Created schedules, shift reports and other business documentation to coordinate associate needs.
Education and Training
Expected in 03/2020 to to
Certification of Hospitality And Tourism Management:
Florida Atlantic University - Boca Raton, FL
GPA:
Expected in 01/2013 to to
Elementary Education:
Community College of Allegheny County - Pittsburgh, PA
GPA:
Expected in 05/2010 to to
High School Diploma:
Baldwin Senior High School - Pittsburgh, PA
GPA:

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Resume Overview

School Attended

  • Florida Atlantic University
  • Community College of Allegheny County
  • Baldwin Senior High School

Job Titles Held:

  • Manager of People and Culture
  • Accounting Manager
  • Task Force Manager
  • Aspire Manager

Degrees

  • Certification of Hospitality And Tourism Management
  • Elementary Education
  • High School Diploma

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