manager of it is resume example with 15+ years of experience
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Accomplished motivational servant-leader, problem solving and results-focused, IT Manager with 12+ years of experience and proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrable expertise delivering large-scale software and process development projects on time and on budget. Highly-effective communicator and contributor to key partnerships, projects and collective team objectives across applications, network, security, governance, vendor management and global strategy to achieve positive impact on all business outcomes. Expert at driving the adoption of the Agile mindset and Scrum approach, removing impediments and fostering self-management. Passionate leader who brings overwhelming enthusiasm and awareness to projects while applying expert judgement in removal of roadblocks. Adept at keeping teams focused, adaptable, and delivering successes in both rapidly evolving and dynamic environments.
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- Execution of global IT objectives for process and security standardization across 3 North American divisions located within USA and Mexico.
- Head Project Manager for SAP ERP and CRM implementation for North America.
- Lead and present strategy plans to stakeholders (Board of Directors and Global Managing Directors).
- Collaborate with external consultants to hit major milestones required for Military industry compliance (CMMC and NIST 800-171 requirements).
- Execute the launch and lead IT team responsible for the end-user help desk platform for 2 USA divisions.
- Integrate EDI functionality for Purchasing and Customer Service teams.
- Implemented initial use of MRP system across multi-division teams to increase efficiency and data integrity for on-time delivery and available to promise inventory calculations
- Developed Disaster Recovery and Business Continuity plans that minimized recovery time and decreased potential delays
- Created documentation on IT Infrastructure to aid in security control implementation required for medical industry compliance.
- Managed and lead meetings with user community for prioritization of new and existing projects by implementation of definitive standard processes to optimize for efficiency and prioritization backlogs of project work
- Documented and primed key user stories and business requirements of projects for handoff to development team (internal and external)
- Translated projects into ROI and business cost-benefit by value rating user stories and epics to allow clearly defined communication of risks and issues to the development team and stakeholders
- Ensured that current work Instructions and Business Process Flows are updated accordingly as a result of a project launch or process change
- Managed and resolve data issues within applications and integration tools
- Honed leadership and communication skills by mentoring a growing team through thoughtful coaching and strategic removal of roadblocks to their workflows though incorporation of the Agile mindset while holding the team accountable for their work.
- Built, trained, and supervised 10 person sales order processing specialist team. Including but not limited to sales order creation, updates, and cancellations.
- Addressed and corrected sales processing workflow impediments including unforeseen issues through an active risk management program and thoughtful contingency planning
- Collaborated with Accounts Receivable to determine hold and release status for customers and assist in attempts to capture past-due payments
- Developed a paperless system to organize customer information in our ERP system
- Served as cross-functional department resource in year-end audits on all sales orders, invoices, and account reconciliation.
- Scrum Alliance Member
- Cheerleading Coach (St. Anthony Catholic School) - 09/2022 - Present
- Employee of the Quarter (01/2022 - 03/2022) ODU-USA, Inc.
- Advanced Scrum Master - 2018
- Scrum Product Owner -2017
- Leadership and Management Skills for Women - 2019
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Resume Overview
School Attended
- Cabrillo College
Job Titles Held:
- Manager of IT/IS
- IT/IS Project Manager
- Systems Development Manager
- Sales Order Processing Supervisor
Degrees
- Some College (No Degree)
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