Proactive and dynamic training and development professional offering 25+years of experience in educating professionals on all hospitality related needs and customer service excellence. Expert in designing curricula and training programs aligning with clients' strategic goals, mission and vision while consistently pursuing opportunities to improve service delivery. Outstanding interpersonal communication and innovative teaching methods drive professional development for various individuals in diverse roles.
Directed training programs and development paths for managers and supervisors.
Oversaw the training for all employees at 36 hotels by developing a Bronze, Silver, and Gold standard of excellence.
Analyzed performance metrics and assisted in improving overall scores in each district.
My districts went from ranking in the middle of the company to #1 and #2 in the company.
Provided motivation, incentives, and coaching to exceed the company goals.
Won District Coach of the year, each year, for the 2 years the program was in place.
General Manager of the Year
District Coach of the Year
Team Sales Award
Most Valuable Team Player Award
Team Balance Award
Team Service Award
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