Manager Of Environmental Services Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Seasoned manager with 16 years of experience in building diverse and inclusive teams. Skillful in boosting sales revenue and bottom-line profitability with strategic approaches. Proven expertise in operations and financial leadership.

  • Project planning
  • Multitasking
  • Data management
  • Critical thinking
  • Leadership
  • Team building
  • Team management
  • Working collaboratively
  • Work ethic
  • MS Office
11/2017 to 03/2020
Manager of Environmental Services Universal Health Services King Of Prussia, PA,
  • Successfully increased employee retention by creating a positive work environment.
  • Implemented cost control measures to ensure operations remained within company targets as well as setting wage targets.
  • Oversaw all daily operations of the Grounds and Housekeeping department -Implemented new departmental policies and procedures.
  • Created and implemented Zoonotic Disease and Biosecurity department policies, procedures and Personal Protection Equipment.
  • Created and implemented the Riverbanks Saluda River Sweep under the Green Team including, data statistics and managing South Carolina Citizen Science app data.
  • Co-chair of the Green Team-Created- implemented a Green Culture Zoo wide through education about reducing, re-using, and recycling.
  • Created and implemented various recycling outlets for hard to recycle items and maintained a log of data statistics.
  • Oversaw a staff of more than 46 employees in peak season.
  • Managed payroll, time off, vacation, holiday and sick leave for staff.
  • Managed an overall budged exceeding $900,000.00 annually.
  • Budget analysis, financial statements, logistics.
  • Managed warehouse inventory valued over $1.2 million plus.
  • Cultivated strong business relationships with vendors to drive business developments.
  • Maintain cleanliness and aesthetics of park and garden including deep cleaning, pressure washing and various repairs.
  • Maintained a staff of Full time hourly, Part time hourly, and seasonal employees.
  • Recruited, interviewed, trained new hires.
  • Maintained employee records including, but not limited to disciplinary actions and terminations keeping employee information confidential.
  • Active safety team member, implementing workplace inspections and safety policies per OSHA.
  • Collaborated with a network of Directors, Chiefs, Curators, Keepers, Facilities Maintenance, Veterinarian, Public Safety, COO and CEO on projects, 10 year, SWOC analysis, and events.
  • Organized and assisted in storm preparedness and cleanup.
  • Inspected and maintained commercial and non-commercial equipment.
  • Chaired various meetings and training including departmental, Institution wide, Green team and Safety committee.
05/2014 to 11/2017
Maintenance Technician Lutheran Social Services Of Wisconsin And Upper Michigan Inc Milwaukee, WI,
  • Build, maintain, repair and modify new or existing structures including animal exhibits, public spaces, employee areas and animal enclosures.
  • Build, repair and modify new or existing fencing.
  • Plumbing, HVAC, electrical, carpentry.
  • Maintained HVAC schedules for private events.
  • Maintain and keep records Backwash logs for the penguin exhibit and the bird department.
  • Assist with HVAC installs and removals including the recovering/vacuum process.
  • Inspect, diagnose and minor repairs to the Tram/Tug used daily for guests.
  • Minor mechanical and body work to Tram/Tug and report any major issues for repairs.
  • Plumbing repairs and assisted with new installs.
  • Drainage issue repairs within park and animal enclosures.
  • Build, repair and modify decks and boardwalks.
  • Repair and replace stonework.
  • Design, build and install various shelters and enrichment for animals.
  • Pour new or repair existing concrete.
  • Research, compile, and document all OSHA regulations including Safety Data Sheets for all department locations for the Zoo and Garden.
  • Organized and managed Safety Data Sheets institution wide per OSHA.
  • Managed and maintained a Master Hazardous Chemical List for institution wide.
  • Trained institution supervisors on the proper use of personal protection equipment for employee safety and OSHA regulations.
  • Work with a team of directors to ensure OSHA regulations are met and kept in compliance.
  • Research and collaborate with keepers to ensure products are safely used in animal areas.
  • Plan, research, collaborate, and modify projects for keepers and other directors.
  • Plan, collaborate, design and install various signage for the marketing department.
  • Inspect, report and repair any park/garden safety issues.
  • Active Safety Committee member.
  • Report, research, collaborate safety issues with the safety committee and implement committee decisions.
  • Inventory stock supplies, order and manage supplies for department use.
  • Maintained records, receipts for department and for Procurement including purchasing and bank reconciliations.
  • Maintained a network of vendors.
  • Minor grading and use of heavy equipment including scissor lift, forklift and skid steer.
  • Assist vet, vet tech and keepers during the loss in our animal collection.
  • Data entry -Assist and maintain records for supervisor.
  • Employee of the month –October 2015.
02/2013 to 05/2014
Guest Service Representative B.F. Saul Company Hospitality Boca Raton, FL,
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Maintained ticket sales and bookings; including zip line tours, special event tickets, and behind the scenes tours.
  • Maintained and updated member records.
  • Established new memberships for conservation efforts.
  • Assisted the Society department for wine tasting donors.
  • Maintained gate entry during private events for SSA, member’s night, zoofari, brew at the zoo, lights before Christmas and Boo at the zoo, wine tasting and rhythm and blooms.
  • Assisted senior Guest Service staff and Guest Service manager with various projects.
  • Maintained group reservations, donations and cancellations.
  • Assisted the Communications and Society Departments on various projects.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Managed guest complaints and rectified issues to complete satisfaction.
02/2011 to 01/2012
Food and Beverage Supervisor Hyatt Carmel, CA,
  • Oversaw daily operations of a Food and Beverage component that produces revenue totals in the excess of $2 million.
  • Assisted in the creation and implementation of new food concepts.
  • Part of a Food and Beverage team that has grown revenue in three consecutive seasons.
  • Part of a team that has maintained a per cap increase in three consecutive seasons.
  • DHEC training with hourly employees.
  • Maintained an “A” rating through DHEC in all food locations.
  • Managed an inventory of more than $575,000 in peak season.
  • Oversaw daily operations of warehouse team and scheduling.
  • Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
  • Improved presentation and sales approaches to increase revenue.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Supervised team of 40 employees in food and beverage establishment, maintaining positive and productive atmosphere to enhance employee experience.
Education and Training
Expected in
: Accounting/ Business Management
York Technical College - Rock Hill, SC,
Expected in 11/2020
Diploma: Environmental Management
BC Open ED - ,
Expected in
Course Work Certificate: Ecology And Biodiversity
BC Open ED - ,

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Resume Overview

School Attended
  • York Technical College
  • BC Open ED
  • BC Open ED
Job Titles Held:
  • Manager of Environmental Services
  • Maintenance Technician
  • Guest Service Representative
  • Food and Beverage Supervisor
  • Some College (No Degree)
  • Diploma
  • Course Work Certificate

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