Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
A challenging position in the hospitality or healthcare industry to demonstrate the managerial ability and administrative decision-making skills, experience and knowledge of JCAHO and OSHA regulations. Goal-oriented achiever, self-motivated, self-starter, high ethics, dedication, competence and confidence. Detailed knowledge of the hospitality and healthcare housekeeping practices.
Core Qualifications
Microsoft Word, Excel and Kronos.
Manager of Environmental Services, 06/2015 - 07/2017
Universal Health Services Tucson, AZ,
  • Manage a 150-bed facility with 32 employees and with 4 off-campus buildings.
  • Provide leadership to housekeeping team for all operations.
  • Recruit, interview, hire, and develop team member's performance providing regular and timely assessment.
  • Monitor and maintain operating budgets such as payroll, supplies, equipment and hospital budgets.
  • Experience conducting inspections of all patients and public areas.
  • Achieved 98.50% cleanliness score from patient surveys.
Director of Environmental Services, 07/2011 - 02/2015
Grand Living At Lake Lorraine Jacksonville, FL,
  • Manage a 170-bed facility, supervise 30+ employees, along with 10 off-campus medical and one long term care facilities.
  • Manage the operations of Housekeeping Department and Linen Distribution.
  • Recruit, interview, hire, and develop team member's performance providing regular and timely assessment.
  • Inspect all public areas, patient or guest rooms, VIP rooms and ensured the repairs and preparedness of all out of order rooms completely.
  • Increased the overall cleanliness score of the Hospital by implementing an inspection program.
  • Ensured productivity and labor reports are up to date.
Manager of Housekeeping, 07/2008 - 07/2011
Taravista Devens, MA,
  • Oversee 170-facility with 90+ employees, between housekeeping, laundry and grounds, along with 6 off-site medical buildings.
  • Manage day to day operations of the Environmental Department and Ground projects and observe needs throughout the Facility.
  • Interview, hire, motivate and develop team member's performance providing regular and timely assessment.
  • Update policy and procedures annually.
  • Monitor and maintain operating budget such as payroll, supplies, equipment and Hospital budget.
  • Complete all required monthly reports and performance appraisals of Supervisor and staff.
Manager of Environmental Services, 01/2008 - 07/2008
Universal Health Services Kingwood, TX,
  • Manage a 120-bed facility with 18 employees.
  • Manage the entire Housekeeping/Laundry operations of hotel and healthcare housekeeping departments.
  • Motivate, recruit, hire and train staff members.
  • Prepare employee schedules.
  • Manage budgets and control costs of the Housekeeping and Laundry departments.
  • Ensured proper environment for patients, employees, medical staff and the public in accordance with policies and procedures, hospital regulations and local community and government agencies.
Director of Housekeeping and Laundry Departments, 05/2006 - 01/2008
Grand Living At Lake Lorraine Georgetown, TX,
  • Manage a 179-bed facility with 25 employees.
  • Provided in-services, payroll, ordered nursing and housekeeping supplies from different vendors.
  • Write and update policies and procedures for the department.
  • Perform quality assurance audits.
  • Employee performance improvement evaluation.
  • Participate on the following committees: Hospital Emergency Response Team, Environmental of Care, Infection Control, Patient Experience, Inspection and Hazard rounds.
Director of Environmental Services, 02/2001 - 03/2005
Orlando Regional/Lucerne Healthcare System City, STATE,
  • Oversee a 174-bed facility along with a housekeeping staff of 20.
  • Handle all scheduling and disciplinary matters.
  • Inspect room on a regular basis, provide feedback and evaluation to cleaning staff.
  • Uphold employee productivity.
  • Purchase, re-order and maintain housekeeping supplies and inventory.
B.S: Hospitality Management, Expected in 06/30/1996
Hospitality Management
Certificate, Hotel Administration and Basic Hotel Accounting: , Expected in 06/1981
Accounting, Basic, budgets, budget, coaching, interpersonal skills, Detail-oriented, government, Infection Control, Inspection, Inspect, inventory, Kronos, Laundry, leadership, Excel, 98, Microsoft Word, nursing, payroll, performance appraisals, policies, quality assurance, repairs, Safety, scheduling, Supervisor, Supervisory, surveys
Professional Affiliations
Accomplishments Leadership Award of 3rd Quarter 1999 - Ramada Plaza Beach Resort Mission Minded Leader Award for the Year 2016 - Florida Hospital Zephyrhills Leader of the 2nd Quarter 2010 - Florida Hospital Waterman-Tavares Leadership Award 2002, 2003 and 2004 - Orlando Regional Hospital Times Remembered Award 2000 - Hotel Royal Plaza Chairman Club Award 1993-1994 - Sheraton Suites Hotel
Additional Information

Volunteered for Florida Hospital Zephyrhills, Florida Hospital North Pinellas, Florida Hospital Waterman, Junior Achievement, The Wellness Ministry, Citizen Alliance for Progress (CAP Center-Tarpon Springs)

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  • Manager of Environmental Services
  • Director of Environmental Services
  • Manager of Housekeeping
  • Manager of Environmental Services
  • Director of Housekeeping and Laundry Departments
  • Director of Environmental Services


  • B.S
  • Certificate, Hotel Administration and Basic Hotel Accounting

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