A challenging position in the hospitality or healthcare industry to demonstrate the managerial ability and administrative decision-making skills, experience and knowledge of JCAHO and OSHA regulations. Goal-oriented achiever, self-motivated, self-starter, high ethics, dedication, competence and confidence. Detailed knowledge of the hospitality and healthcare housekeeping practices.
Core Qualifications
Microsoft Word, Excel and Kronos.
Experience
Manager of Environmental Services, 06/2015 - 07/2017 Universal Health Services – Tucson, AZ,
Manage a 150-bed facility with 32 employees and with 4 off-campus buildings.
Provide leadership to housekeeping team for all operations.
Recruit, interview, hire, and develop team member's performance providing regular and timely assessment.
Monitor and maintain operating budgets such as payroll, supplies, equipment and hospital budgets.
Experience conducting inspections of all patients and public areas.
Achieved 98.50% cleanliness score from patient surveys.
Director of Environmental Services, 07/2011 - 02/2015 Grand Living At Lake Lorraine – Jacksonville, FL,
Manage a 170-bed facility, supervise 30+ employees, along with 10 off-campus medical and one long term care facilities.
Manage the operations of Housekeeping Department and Linen Distribution.
Recruit, interview, hire, and develop team member's performance providing regular and timely assessment.
Inspect all public areas, patient or guest rooms, VIP rooms and ensured the repairs and preparedness of all out of order rooms completely.
Increased the overall cleanliness score of the Hospital by implementing an inspection program.
Ensured productivity and labor reports are up to date.
Manager of Housekeeping, 07/2008 - 07/2011 Taravista – Devens, MA,
Oversee 170-facility with 90+ employees, between housekeeping, laundry and grounds, along with 6 off-site medical buildings.
Manage day to day operations of the Environmental Department and Ground projects and observe needs throughout the Facility.
Interview, hire, motivate and develop team member's performance providing regular and timely assessment.
Update policy and procedures annually.
Monitor and maintain operating budget such as payroll, supplies, equipment and Hospital budget.
Complete all required monthly reports and performance appraisals of Supervisor and staff.
Manager of Environmental Services, 01/2008 - 07/2008 Universal Health Services – Kingwood, TX,
Manage a 120-bed facility with 18 employees.
Manage the entire Housekeeping/Laundry operations of hotel and healthcare housekeeping departments.
Motivate, recruit, hire and train staff members.
Prepare employee schedules.
Manage budgets and control costs of the Housekeeping and Laundry departments.
Ensured proper environment for patients, employees, medical staff and the public in accordance with policies and procedures, hospital regulations and local community and government agencies.
Director of Housekeeping and Laundry Departments, 05/2006 - 01/2008 Grand Living At Lake Lorraine – Georgetown, TX,
Manage a 179-bed facility with 25 employees.
Provided in-services, payroll, ordered nursing and housekeeping supplies from different vendors.
Write and update policies and procedures for the department.
Perform quality assurance audits.
Employee performance improvement evaluation.
Participate on the following committees: Hospital Emergency Response Team, Environmental of Care, Infection Control, Patient Experience, Inspection and Hazard rounds.
Director of Environmental Services, 02/2001 - 03/2005 Orlando Regional/Lucerne Healthcare System – City, STATE,
Oversee a 174-bed facility along with a housekeeping staff of 20.
Handle all scheduling and disciplinary matters.
Inspect room on a regular basis, provide feedback and evaluation to cleaning staff.
Uphold employee productivity.
Purchase, re-order and maintain housekeeping supplies and inventory.
Education
B.S: Hospitality Management, Expected in 06/30/1996 - NOVA UNIVERSITY - Davie, FL GPA: Hospitality Management
Certificate, Hotel Administration and Basic Hotel Accounting: , Expected in 06/1981 - BAHAMAS HOTEL TRAINING COLLEGE - Nassau, GPA:
Accomplishments Leadership Award of 3rd Quarter 1999 - Ramada Plaza Beach Resort Mission Minded Leader Award for the Year 2016 - Florida Hospital Zephyrhills Leader of the 2nd Quarter 2010 - Florida Hospital Waterman-Tavares Leadership Award 2002, 2003 and 2004 - Orlando Regional Hospital Times Remembered Award 2000 - Hotel Royal Plaza Chairman Club Award 1993-1994 - Sheraton Suites Hotel
Additional Information
Volunteered for Florida Hospital Zephyrhills, Florida Hospital North Pinellas, Florida Hospital Waterman, Junior Achievement, The Wellness Ministry, Citizen Alliance for Progress (CAP Center-Tarpon Springs)
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Personalization
Target Job
Resume Overview
School Attended
NOVA UNIVERSITY
BAHAMAS HOTEL TRAINING COLLEGE
Job Titles Held:
Manager of Environmental Services
Director of Environmental Services
Manager of Housekeeping
Manager of Environmental Services
Director of Housekeeping and Laundry Departments
Director of Environmental Services
Degrees
B.S
Certificate, Hotel Administration and Basic Hotel Accounting
