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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Insightful Manager of CT and IR with 10 years of progressive experience managing busy healthcare facilities. Deliver positive patient experience through administration of top-quality care. Skilled in conflict resolution, records oversight and many others. Hardworking and reliable with strong ability in Patient Care and Communication. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Operational Records Maintenance
  • Operating Plans Development
  • Employee Training Program
  • Epic Systems
  • Employee Supervision
  • Risk Management
  • Service Utilization Improvements
  • Employee Performance Evaluations
  • Budget Development
  • Policy and Program Development
  • In-Service Programs
  • Interdepartmental Functions Coordination
  • Financial Reporting Coordination
  • Data Analysis
  • Critical Thinking
  • Employee Recruitment and Hiring
  • Decision Making
  • Expenditure Authorization
  • Financial Operations Oversight
  • Employee Work Scheduling
  • Verbal and Written Communication
  • Process Implementation
  • Budget Planning
  • Time Management
  • Risk Analysis
  • Accreditation Coordination
  • Performance Monitoring
  • Patient Care Assessment
  • Clinical Staff Management
  • Emergency Readiness
  • Facility Inspections
  • Problem Resolution
  • Utilization Management
  • Organizational Goal Development
  • Problem Identification
  • Resource Allocation
  • Patient Advocacy
  • HIPAA Guidelines
  • Resource Monitoring
  • Quality Assurance Controls
  • Facility Oversight
Experience
02/2013 to Current Manager of CT and IR Cleveland Clinic | Tallmadge, OH,
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Led and motivated 29 employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
  • Managed operations in accordance with budget requirements.
  • Facilitated peer-to-peer conflict resolution.
  • Initiated training and education programs for supporting healthcare staff.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Participate in meetings with department heads to discuss census information, admissions and discharges for residents.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Collaborated with Quality Team to develop outcomes statistics.
  • Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Worked closely with others to maintain day-to-day operations.
  • Trained and qualified staff per board requirements as well as national, state and local regulations.
  • Developed policies to align procedures with strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Oversaw Stroke Alert program, and developed and initiated policies and procedures to standardize delivery of care.
  • Formulated and implemented testing and interpretation practices and procedures to maintain standards of care and quality assurance benchmarks.
  • Implemented procedures to achieve and maintain ACR accreditation.
  • Controlled inventory and supply purchases while negotiating pricing with vendors to save in supply costs.
12/2007 to 06/2013 CT Technologist Cleveland Clinic | Huntsburg, OH,
  • Evaluated equipment operation using standardized checklists.
  • Reduced exposure to radiation using beam-restrictive devices and patient shielding techniques.
  • Assisted radiologist with completing complex examinations.
  • Promoted commitment to patients by providing assistance, remaining professional and actively responding to questions and concerns.
  • Performed diagnostic imaging procedures by operating x-ray, magnetic resonance imaging and computed tomography scans.
  • Prepared contrast material, radiopharmaceuticals and anesthetic or antispasmodic drugs under direction of radiologists.
  • Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.
  • Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
  • Utilized mobile imaging and x-ray equipment in operating rooms, emergency rooms and patient bedsides.
  • Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
  • Helped patients feel comfortable with procedures by explaining steps and answering questions.
  • Tested equipment regularly to identify malfunctions and calibrate settings.
  • Entered commands, specified sequences and adjusted transmitters for scans.
  • Offered assistance in dressing or changing seriously ill, injured and disabled patients.
  • Performed general administrative tasks to support radiology department.
  • Maintained currency on radiologic technology and made recommendations to leadership regarding equipment updates and replacements.
  • Maintained imaging equipment, assessing for issues and proper functionality after each use, troubleshooting concerns and escalating major issues to maintenance staff.
  • Prepared examination rooms between appointments by cleaning surfaces and restocking supplies.
  • Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
  • Generated precise images of target body areas to aid physicians in diagnosing patients' issues.
  • Educated patients on diagnostic imaging processes and positioning and counseled patients to address concerns and answer inquiries.
12/2007 to 12/2011 CT Technologist Obleness | City, STATE,
  • Evaluated equipment operation using standardized checklists.
  • Reduced exposure to radiation using beam-restrictive devices and patient shielding techniques.
  • Assisted radiologist with completing complex examinations.
  • Promoted commitment to patients by providing assistance, remaining professional and actively responding to questions and concerns.
  • Performed diagnostic imaging procedures by operating x-ray, magnetic resonance imaging and computed tomography scans.
  • Prepared contrast material, radiopharmaceuticals and anesthetic or antispasmodic drugs under direction of radiologists.
  • Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.
  • Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
  • Utilized mobile imaging and x-ray equipment in operating rooms, emergency rooms and patient bedsides.
  • Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
  • Helped patients feel comfortable with procedures by explaining steps and answering questions.
  • Tested equipment regularly to identify malfunctions and calibrate settings.
  • Entered commands, specified sequences and adjusted transmitters for scans.
  • Offered assistance in dressing or changing seriously ill, injured and disabled patients.
  • Performed general administrative tasks to support radiology department.
  • Maintained currency on radiologic technology and made recommendations to leadership regarding equipment updates and replacements.
  • Maintained imaging equipment, assessing for issues and proper functionality after each use, troubleshooting concerns and escalating major issues to maintenance staff.
  • Prepared examination rooms between appointments by cleaning surfaces and restocking supplies.
  • Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
  • Generated precise images of target body areas to aid physicians in diagnosing patients' issues.
  • Provided assistance to physicians and other technologists during complex procedures.
  • Educated patients on diagnostic imaging processes and positioning and counseled patients to address concerns and answer inquiries.
Education and Training
Expected in 02/2021 Bachelor of Science | Healthcare Administration Colorado Technical University, Colorado Springs, CO GPA:
Expected in 11/2007 Associate of Science | Radiologic Technology Hocking College, Nelsonville, OH GPA:
Expected in 11/2007 Associate of Science | Radiologic Technology Sinclair Community College, Dayton, OH GPA:

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Resume Overview

School Attended

  • Colorado Technical University
  • Hocking College
  • Sinclair Community College

Job Titles Held:

  • Manager of CT and IR
  • CT Technologist
  • CT Technologist

Degrees

  • Bachelor of Science
  • Associate of Science
  • Associate of Science

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