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manager of community development resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Team Leadership
  • Managing Multiple Tasks
  • Administration and Reporting
  • Managing Live Events
  • Client Relations and Retention
  • Effective Workflow Management
Work History
Manager of Community Development , 10/2021 - 12/2022
Stanford University , ,
  • Establishes meaningful relationships with community center members and partners in Pasadena region; uses these relationships to increase community engagement and participation in campus activities
  • Thoughtful planning and execution of enrichment programming, workshops, and large-scale events that meets needs of community
  • Effectively manages campus budget and campus data and stays on target for budget and output goals
  • Promotes Appreciative Community Building to develop ideas for new programming, partnerships, and events
  • Develops and keeps tools and basic needs resources for community members facing economic, health, and disaster related crises
  • Oversee community center events, operations, and coordination
  • Supervises Program Assistants and Community Resource Specialists
  • Support programs housed at center
  • Monitor budget and ensure programs stay on target with revenues and spending
  • Submit budget recommendations for annual projections
  • Collect and compile all data and evaluations needed for compliance management and accountability reports
  • Monitor accuracy of all agencies internal data management system
  • Serve as safety liaison for community center
  • Manage volunteer engagement
  • Support civic engagement goals for campus
  • Ability to work flexible schedule, to include some evenings and weekends as needed.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Center Manager, 09/2010 - 10/2021
Baker Ripley , ,
  • Oversees and supervises daily operations of staff resources allocated to program
  • Interviews, hires and coaches employees
  • Evaluate effectiveness of customer service delivery methods and implements efficient and innovative methods to improve overall customer satisfaction
  • This includes making positive enhancements in phone system, email communication flow, on-line customer applications, walk-in customer traffic, and back-office processes
  • Develops and implements accountability measures for staff and ensures such measures are monitored by supervisors and included in staff performance evaluations
  • Ensures that staff is meeting performance objectives and that supervisors are taking appropriate actions to timely and effectively address performance deficiencies
  • Remains current with laws, rules, and regulations affecting t Child Care program and ensure processes and procedures meet all requirements
  • Manages resolution of internal and external monitoring and auditing exceptions by defining error causes and implementing appropriate corrective actions
  • Manages performance to set up budget
  • Identifies and requests changes to budget to save money or improve customer service and meet requirements
  • Performs other duties as may be assigned.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Family Development Worker (Social Worker), 09/2003 - 09/2010
Baker Ripley , ,
  • Finds recruits, decides eligibility and enrolls children for participation in Head Start Program
  • Recruiting includes going out into community and establishing business partnerships, visiting clinics and social service agencies
  • Provide opportunity of enrollment for eligible children regardless of race, sex, creed, color, national origin, or disability
  • Completes documentation related to eligibility, enrollment, transition, and case management with Head Start children and parents in accurate and timely manner
  • Responds to excessive absences with appropriate contact with family, follow –ups, as needed and documents thoroughly and appropriately by phone call, home visit and letter
  • Provides case management to families, including completion and updating of strengths and goals assessments and Individualized Family Partnership Agreements, provision of Social Service referrals including follow-ups and any assistance related to Head Start parent’s efforts to improve condition and quality of family life
  • Provides families with information and access regarding community services and resources
  • Complete progress notes, home study, goal reunification of family
  • Maintain confidentially and professional demeanor when dealing with children and parents and/or any information regarding Early Head Start/ Head Start families.
Education
Bachelor of Science: Human Service/Management, Expected in 2011
-
University of Phoenix Houston - Houston, TX,
GPA:
Status -
Languages
Spanish :
Full Professional:
Negotiated :
:
Skills
  • Team Leadership
  • Managing Multiple Tasks
  • Administration and Reporting
  • Managing Live Events
  • Client Relations and Retention
  • Effective Workflow Management
Work History
Manager of Community Development , 10/2021 - 12/2022
Baker Ripley ,
  • Establishes meaningful relationships with community center members and partners in Pasadena region; uses these relationships to increase community engagement and participation in campus activities
  • Thoughtful planning and execution of enrichment programming, workshops, and large-scale events that meets needs of community
  • Effectively manages campus budget and campus data and stays on target for budget and output goals
  • Promotes Appreciative Community Building to develop ideas for new programming, partnerships, and events
  • Develops and keeps tools and basic needs resources for community members facing economic, health, and disaster related crises
  • Oversee community center events, operations, and coordination
  • Supervises Program Assistants and Community Resource Specialists
  • Support programs housed at center
  • Monitor budget and ensure programs stay on target with revenues and spending
  • Submit budget recommendations for annual projections
  • Collect and compile all data and evaluations needed for compliance management and accountability reports
  • Monitor accuracy of all agencies internal data management system
  • Serve as safety liaison for community center
  • Manage volunteer engagement
  • Support civic engagement goals for campus
  • Ability to work flexible schedule, to include some evenings and weekends as needed.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Center Manager, 09/2010 - 10/2021
Baker Ripley ,
  • Oversees and supervises daily operations of staff resources allocated to program
  • Interviews, hires and coaches employees
  • Evaluate effectiveness of customer service delivery methods and implements efficient and innovative methods to improve overall customer satisfaction
  • This includes making positive enhancements in phone system, email communication flow, on-line customer applications, walk-in customer traffic, and back-office processes
  • Develops and implements accountability measures for staff and ensures such measures are monitored by supervisors and included in staff performance evaluations
  • Ensures that staff is meeting performance objectives and that supervisors are taking appropriate actions to timely and effectively address performance deficiencies
  • Remains current with laws, rules, and regulations affecting t Child Care program and ensure processes and procedures meet all requirements
  • Manages resolution of internal and external monitoring and auditing exceptions by defining error causes and implementing appropriate corrective actions
  • Manages performance to set up budget
  • Identifies and requests changes to budget to save money or improve customer service and meet requirements
  • Performs other duties as may be assigned.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Family Development Worker (Social Worker), 09/2003 - 09/2010
Baker Ripley ,
  • Finds recruits, decides eligibility and enrolls children for participation in Head Start Program
  • Recruiting includes going out into community and establishing business partnerships, visiting clinics and social service agencies
  • Provide opportunity of enrollment for eligible children regardless of race, sex, creed, color, national origin, or disability
  • Completes documentation related to eligibility, enrollment, transition, and case management with Head Start children and parents in accurate and timely manner
  • Responds to excessive absences with appropriate contact with family, follow –ups, as needed and documents thoroughly and appropriately by phone call, home visit and letter
  • Provides case management to families, including completion and updating of strengths and goals assessments and Individualized Family Partnership Agreements, provision of Social Service referrals including follow-ups and any assistance related to Head Start parent’s efforts to improve condition and quality of family life
  • Provides families with information and access regarding community services and resources
  • Complete progress notes, home study, goal reunification of family
  • Maintain confidentially and professional demeanor when dealing with children and parents and/or any information regarding Early Head Start/ Head Start families.

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Resume Overview

School Attended

  • University of Phoenix Houston

Job Titles Held:

  • Manager of Community Development
  • Center Manager
  • Family Development Worker (Social Worker)

Degrees

  • Bachelor of Science

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