"Possesses a combined total of over 20 years experience providing quality services in the healthcare sector-Strong understanding of communications between physicians and other health care professionals-Strong pharmacist support skills, quality assurance/control and project support experience within a fast-paced atmosphere-Proven ability to align organization's mission and values with business objectives-Adept at coordinating patient/physician/pharmacist relations and clinical quality-Special strengths include making significant contributions in the areas of management and team-building-Utilization of Microsoft Office: (Outlook, Word, Excel, Access, PowerPoint)-Web-based pharmacy processing systems: Argus, Express Scripts, Caremark, Walgreens, Benecard PBF-Excellent leadership, time management, customer service and interpersonal skills-Well organized and detail-oriented, great work ethic"
Successfully decreased clinical staff turnover by 80%.
Developed departmental handbooks that presented criteria on how to navigate the clinical system.
Created training processes for both Customer Service and Clinical Service departments.
Recognition award for the masterminding and creation of the Denial Log Database 2005
Outstanding Annual Achievement Award-Presented 2/2009
Outstanding Achievement Award-Presented 11/2009
Outstanding Annual Achievement Award-Presented 3/2010
Outstanding Achievement Award-Presented 2/2012
Specializing in Executive Coaching
Psychology Cum Laude
Administrative, Benefits, billing, call center, CMS, coaching, client relations, Customer Services, database, forms, FTP, insurance, legal, Mentoring, newsletters, personnel, policies, proofing, strategy, Structured, Supervisor, Technician, phone, work-flow process, Staff training and development
Microsoft Office Suite expert, HR policies and procedures expertise, Maintains confidentiality
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