manager innkeeper resume example

Managed a 10 room bed and breakfast . Duties include all communication with guests before and during stay . Reservations, Presenting local activities and area attractions , setting up spa , dinner and other reservations. Maintain grounds and buildings . Manage housekeeping and massage therapist hours and pay. Purchase inventory . Hire outside contractors for repair and upkeep . Provide guests with breakfast . Assisted guests with any special requests during their visits.

• Trained and mentor new employees to maximize performance and achieve daily performance objectives
• Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms
• Greeted and assisted all customers in planning their vacation
• Analyzed employee workloads to meet seasonal fluctuation needs

Inbound and outbound call specialist for The Department of Veterans Affairs Center for Evaluation and Verification. Send out via email communications requesting documentation. Reviewed received documentation for content and accuracy. Identified potential issues relating to the verification and Logged each call into the case management system. Escalated cases and calls as deemed necessary. Participated in ongoing training and courses designed to better the customer experience. Received certification in different talent management education courses related to competency.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery
• Reviewed customer data to assess current issues and determine potential solutions
• Met and exceeded productivity targets by handling every interaction with top-notch customer service
• Resolved customer issues and diffused situations by listening to concerns and developing solutions
• Documented and scoped actions taken to resolve issues after service calls
• Upheld strict quality control policies and procedures during customer interactions

Customer service representative that supports multiple platforms. Morningstar Office, tRx, ByAll Accounts and BOS relations. Inbound and outbound calls related to issues with the software, data errors, aggregation and technical aspects. Log each case in Salesforce and escalate as necessary. Consult with Level 2 teams for further support and resolution. Triage cases in the queue and respond to the client to provide updates or resolution. Coordinate registration calls with engineers and account holders.

• Reviewed customer data to assess current issues and determine potential solutions
• Escalated customer concerns, store issues to the appropriate queue
• Cultivated impact relationships with customers by delivering product knowledge and superb customer service
• Consulted with customers to determine best methods to resolve issues
• Cross-trained staff members on multiple products
• Addressed customer service inquiries quickly and accurately
• Upheld privacy and security requirements established by Morningstar regulatory agencies
• Documented conversations with customers to track requests, problems and solutions