Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Dynamic personality highly successful at juggling multiple priorities at any given time while delivering superb service.

  • Management
  • Hiring
  • Accounts Receivable
  • Accounts Payable
  • Customer Relations
  • Quick Books
  • Operations management
  • Hospitality expertise
  • Equine Management
  • Farm Management
  • Microsoft office suite
  • Inbound and outbound calling
  • Active listening
  • Problem-solving abilities
  • Garnered 4.5 stars out of 5 in customer satisfaction scores on Trip Advisor in 2013
  • Greeted customers upon entrance and handled all cash and credit transactions
  • Assisted customers over the phone and via email regarding reservations, spa services , local events and attractions
  • Worked with company systems such as Live Support and diligently completed all assigned tasks
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
  • Received “exceeds expectations” ratings on performance reviews
04/2002 to 08/2012
Owner Kroger Tabb, VA,

Co owner of a local riding stable in Oakland . I was in charge of daily operations of all aspects of the farm . Hiring of staff , routine equine and bovine care , purchasing of feed , bedding , tack , equipment for the business . Also responsible for all accounts receivable / payable . daily transactions . Customer relations via email , internet , and in person . Ensuring that all guests were safe around the animals and had a good experience with the animals.

  • Oversaw more than 8 personnel and delivered mentors and training to promote increased productivity
  • Monitored weather conditions and adjusted strategies accordingly
  • Inspected barn structures regularly to identify maintenance needs and coordinate skilled repairs
  • Diversified farm income by adding customer events, activities and tours
  • Identified pests, weeds, and plants to determine appropriate selection of pesticides and fertilizers
  • Supervised day-to-day activities of Western Trails
  • Trained new workers on safety and farm procedures
08/2012 to 12/2013
Manager / Innkeeper Prism Health Care Services Schaumburg, IL,

Managed a 10 room bed and breakfast . Duties include all communication with guests before and during stay . Reservations, Presenting local activities and area attractions , setting up spa , dinner and other reservations. Maintain grounds and buildings . Manage housekeeping and massage therapist hours and pay. Purchase inventory . Hire outside contractors for repair and upkeep . Provide guests with breakfast . Assisted guests with any special requests during their visits.

  • Trained and mentor new employees to maximize performance and achieve daily performance objectives
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms
  • Greeted and assisted all customers in planning their vacation
  • Analyzed employee workloads to meet seasonal fluctuation needs
01/2014 to 03/2017
Customer Service Specialist Xylem Inc. North Charleston, SC,

Inbound and outbound call specialist for The Department of Veterans Affairs Center for Evaluation and Verification. Send out via email communications requesting documentation. Reviewed received documentation for content and accuracy. Identified potential issues relating to the verification and Logged each call into the case management system. Escalated cases and calls as deemed necessary. Participated in ongoing training and courses designed to better the customer experience. Received certification in different talent management education courses related to competency.

  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Reviewed customer data to assess current issues and determine potential solutions
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions
  • Documented and scoped actions taken to resolve issues after service calls
  • Upheld strict quality control policies and procedures during customer interactions
04/2017 to Current
Customer Service Representative Morningstar City, STATE,

Customer service representative that supports multiple platforms. Morningstar Office, tRx, ByAll Accounts and BOS relations. Inbound and outbound calls related to issues with the software, data errors, aggregation and technical aspects. Log each case in Salesforce and escalate as necessary. Consult with Level 2 teams for further support and resolution. Triage cases in the queue and respond to the client to provide updates or resolution. Coordinate registration calls with engineers and account holders.

  • Reviewed customer data to assess current issues and determine potential solutions
  • Escalated customer concerns, store issues to the appropriate queue
  • Cultivated impact relationships with customers by delivering product knowledge and superb customer service
  • Consulted with customers to determine best methods to resolve issues
  • Cross-trained staff members on multiple products
  • Addressed customer service inquiries quickly and accurately
  • Upheld privacy and security requirements established by Morningstar regulatory agencies
  • Documented conversations with customers to track requests, problems and solutions
Expected in 1989
High School Diploma: General
Notre Dame Prep School - Towson , Md
Expected in 1992
Associate of Arts: Hospitality
CCBC - Essex, Md

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School Attended

  • Notre Dame Prep School
  • CCBC

Job Titles Held:

  • Owner
  • Manager / Innkeeper
  • Customer Service Specialist
  • Customer Service Representative


  • High School Diploma
  • Associate of Arts

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