Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Skilled and resourceful information technology professional with over 7 years of experience in diverse environments with an outstanding record of improving performance and increasing productivity.

  • Software Delivery
  • Team Building
  • Microsoft .Net Stack (C#)
  • Agile Methodology
  • Conflict Resolution
  • Cloud Computing
  • Software Development
  • Application Systems
  • Enterprise Data
  • Lifecycle Controls Management
  • DevOps
  • Vendor Management
  • Enterprise Architecture
  • Release Management
  • Change Management
  • Incident Management
  • Microsoft .Net, Team Building, Written
  • Agile, Leadership
  • Alpha, Letters
  • Automate, Medical Transcription
  • Business strategy, Mentoring
  • Business strategies, C#
  • Change Management, Migration
  • Coaching, Enterprise
  • Conflict Resolution, ODS
  • Continuous Improvement, Processes
  • Conversion, Development of product
  • Data Management, Develop product
  • Data migration, Quality
  • Data Warehouses, Relationship Management
  • Delivery, Reporting
  • Direction, Research
  • Fast, SLA
  • Features, Software Development
  • Finance, Staffing
  • Financial, Strategy
  • Focus, Structured
  • Functional, Type 2
  • IBM, Vendor Management
  • Innovation, Vision
  • Results-oriented
Manager Information Systems, 03/2019 to Current
Allied Universal SecurityVan Nuys, CA,
  • Lead cross-functional teams to assist in the migration of legacy data and systems to Mr.
  • Cooper data centers (Mr.
  • Cooper group acquired Seterus).
  • Participate in technical discussions and solutions to assist with data migration and decommission of legacy systems.
  • Manage the day to day work of team members and establish goals to align with business objectives.
Senior Engineering Manager, VP, 11/2010 to 02/2019
Interpath LaboratoryMedford, OR,
  • Lead a diverse team of Enterprise Architects, Data Architects and Developers in fast paced highly regulated financial services organization.
  • Manage remote teams both onshore and offshore of up to 33 engineers.
  • Develop product roadmaps to align with business objectives.
  • DevOps product owner responsible for introducing and maturing DevOps.
  • Engage in technical reviews and solution architecture.
  • Create cross-functional teams to solve complex problems and ensure the high availability of business- critical applications.
  • Use both Waterfall and Agile methodologies, monitor processes, and keep deliverables on track.
  • Vision and Strategy - Provide technology vision to teams reporting to me to align with business goals.
  • Forecast and manage staffing levels to maintain business-critical applications.
  • Ensure the continual enhancement of these applications aligns with business strategy through the development of product roadmaps.
  • DevOps - Support and promote DevOps principles and practices within the company, delivering software reliably and faster to production.
  • This included creating cross-functional Dev and Ops teams to address technical challenges with software delivery and the introduction of new tools to automate processes within software delivery.
  • Promote DevOps culture and improve collaboration.
  • Hire and retain top performers - Interview and hire qualified team members and contract staff to maintain or improve the bench strength of the development teams.
  • Perform routine career discussions with team members and provided feedback, mentoring and coaching.
  • Build a collaborative and team friendly environment with constructive conflict.
  • Relationship Management - Build and manage relationships with business partners and vendors.
  • Helped business partners navigate the technology domain to help achieve their business goals.
  • Enterprise Architecture (EA) -Lead a team of Enterpise Architects responsible for conducting enterprise analysis, design, planning, and implementation as well as developing standards for the technology organization.
  • Apply architecture principles and practices to guide the organization through the business, information, process, and technology changes required to execute their business strategies.
  • Enterprise Data Management (EDM) - Manage the Enterprise Data team in a complex Data Environment supporting OLTP, ODS and Type 2 Data Warehouses.
  • Establish standards and manage over 20 vendor integrations.
  • Product Owner - Product owner of the Enterprise Data Environment.
  • Responsible for ensuring the integrity and performance of the data environment and the compliance of the platforms within the data environment (.
  • Introduced KPIs to manage the performance of applications and development.
  • Continual Transformation/Continuous Improvement - Recommend and promote new technical direction to improve the reliability, quality, and speed of software development and delivery of software.
  • Implement KPIs to continually monitor and improve development processes and technology processes.
  • Application Owner - Application Owner of the Letters Platform, responsible for written borrower communications subject to municipal, state, and federal regulation through the Consumer Finance Protection Bureau.
  • Responsible for maintaining compliance of Letters Platform with IBM's rigorous Applications and Systems Auditability and Controls standards (ASCA).
  • Major Achievements.
  • Improved meeting SLA for Batch Processes from 60 % to over 90 %.
  • This included daily performance gains of up to 4 hours in Batch Processing.
  • Achieved 99 % success rate for meeting SLAs with external print vendors for the highly regulated Letters Platform.
  • Over 20 successful vendor integrations.
  • Achieved over 95% success rate in releases to production across all applications supported.
  • Achieved 100 % adoption of Urban Code Deploy for teams reporting to me and about 60 % adoption of Urban Code deploy company-wide within a 12-month period.
  • Re-structured Enterprise Data team and built a cross functional team to better focus on both the best outcomes for business and continual improvements to the performance of batch processes.
  • Successfully met the rigorous IBM Application Systems Control and Auditability (ASCA) standards for applications owned.
  • Successfully migrated the Letters Platform (consisting of approx.
  • 150 letters sent to borrowers) to a new Mortgage Servicing Platform in a 12-month period.
  • As a member of the Agile leadership and innovation team successfully transitioned IBM/Seterus from Waterfall to Agile development.
  • Consistent top performer in annual reviews.
Software Development Manager, 06/2005 to 10/2010
Sten-TelCity, STATE,
  • Managed a team of developers and SQA engineers responsible for the development and maintenance of a Medical Transcription Platform.
  • Evaluated existing applications to determine technical changes, scheduled projects, resources and monitored project timelines.
  • Oversaw feasibility research, and estimated project timeline and costs.
  • Worked closely with the business and customers to establish requirements and delivery.
  • Major Achievements.
  • Restructured the development team to ensure accountability, efficiency, and delivery of quality code to production.
  • Introduced Alpha and Beta releases to the development pipeline to allow faster customer feedback on new features and enhancements.
  • Improved the quality of code through the introduction of software development best practices.
  • Successfully integrated the medical transcription platform with an external vendor that provided voice to text conversion for the medical industry.
Education and Training
A: Computer Science, Expected in
University of Massachusetts - Amherst, MA
B.SC: Chemical Engineering, Expected in
- ,
Activities and Honors
  • Process Improvement
    Created new departmental procedures manual. Assessed organizational training needs.
  • Association for Project Management (APM)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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  • Senior Engineering Manager, VP
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