Skilled and resourceful information technology professional with over 7 years of experience in diverse environments with an outstanding record of improving performance and increasing productivity.
Skills
Software Delivery
Team Building
Microsoft .Net Stack (C#)
Agile Methodology
Conflict Resolution
Cloud Computing
Software Development
Application Systems
Enterprise Data
Lifecycle Controls Management
DevOps
Vendor Management
Enterprise Architecture
Release Management
Change Management
Incident Management
Microsoft .Net, Team Building, Written
Agile, Leadership
Alpha, Letters
Automate, Medical Transcription
Business strategy, Mentoring
Business strategies, C#
Change Management, Migration
Coaching, Enterprise
Conflict Resolution, ODS
Continuous Improvement, Processes
Conversion, Development of product
Data Management, Develop product
Data migration, Quality
Data Warehouses, Relationship Management
Delivery, Reporting
Direction, Research
Fast, SLA
Features, Software Development
Finance, Staffing
Financial, Strategy
Focus, Structured
Functional, Type 2
IBM, Vendor Management
Innovation, Vision
Results-oriented
Experience
Manager Information Systems, 03/2019 to Current Allied Universal Security – Van Nuys, CA,
Lead cross-functional teams to assist in the migration of legacy data and systems to Mr.
Cooper data
centers (Mr.
Cooper group acquired Seterus).
Participate in technical discussions and solutions to assist
with data migration and decommission of legacy systems.
Manage the day to day work of team
members and establish goals to align with business objectives.
Lead a diverse team of Enterprise Architects, Data Architects and Developers in fast paced highly
regulated financial services organization.
Manage remote teams both onshore and offshore of up to 33
engineers.
Develop product roadmaps to align with business objectives.
DevOps product owner
responsible for introducing and maturing DevOps.
Engage in technical reviews and solution architecture.
Create cross-functional teams to solve complex problems and ensure the high availability of business-
critical applications.
Use both Waterfall and Agile methodologies, monitor processes, and keep
deliverables on track.
Vision and Strategy - Provide technology vision to teams reporting to me to align with business goals.
Forecast and manage staffing levels to maintain business-critical applications.
Ensure the continual
enhancement of these applications aligns with business strategy through the development of product
roadmaps.
DevOps - Support and promote DevOps principles and practices within the company, delivering
software reliably and faster to production.
This included creating cross-functional Dev and Ops teams
to address technical challenges with software delivery and the introduction of new tools to automate
processes within software delivery.
Promote DevOps culture and improve collaboration.
Hire and retain top performers - Interview and hire qualified team members and contract staff to
maintain or improve the bench strength of the development teams.
Perform routine career
discussions with team members and provided feedback, mentoring and coaching.
Build a collaborative
and team friendly environment with constructive conflict.
Relationship Management - Build and manage relationships with business partners and vendors.
Helped business partners navigate the technology domain to help achieve their business goals.
Enterprise Architecture (EA) -Lead a team of Enterpise Architects responsible for conducting
enterprise analysis, design, planning, and implementation as well as developing standards for the
technology organization.
Apply architecture principles and practices to guide the organization
through the business, information, process, and technology changes required to execute their
business strategies.
Enterprise Data Management (EDM) - Manage the Enterprise Data team in a complex Data
Environment supporting OLTP, ODS and Type 2 Data Warehouses.
Establish standards and manage
over 20 vendor integrations.
Product Owner - Product owner of the Enterprise Data Environment.
Responsible for ensuring the
integrity and performance of the data environment and the compliance of the platforms within the
data environment (.
Introduced KPIs to manage the performance of applications and development.
Continual Transformation/Continuous Improvement - Recommend and promote new technical
direction to improve the reliability, quality, and speed of software development and delivery of
software.
Implement KPIs to continually monitor and improve development processes and technology
processes.
Application Owner - Application Owner of the Letters Platform, responsible for written borrower
communications subject to municipal, state, and federal regulation through the Consumer Finance
Protection Bureau.
Responsible for maintaining compliance of Letters Platform with IBM's rigorous
Applications and Systems Auditability and Controls standards (ASCA).
Major Achievements.
Improved meeting SLA for Batch Processes from 60 % to over 90 %.
This included daily performance
gains of up to 4 hours in Batch Processing.
Achieved 99 % success rate for meeting SLAs with external print vendors for the highly regulated
Letters Platform.
Over 20 successful vendor integrations.
Achieved over 95% success rate in releases to production across all applications supported.
Achieved 100 % adoption of Urban Code Deploy for teams reporting to me and about 60 % adoption
of Urban Code deploy company-wide within a 12-month period.
Re-structured Enterprise Data team and built a cross functional team to better focus on both the best
outcomes for business and continual improvements to the performance of batch processes.
Successfully met the rigorous IBM Application Systems Control and Auditability (ASCA) standards for
applications owned.
Successfully migrated the Letters Platform (consisting of approx.
150 letters sent to borrowers) to a
new Mortgage Servicing Platform in a 12-month period.
As a member of the Agile leadership and innovation team successfully transitioned IBM/Seterus from
Waterfall to Agile development.
Consistent top performer in annual reviews.
Software Development Manager, 06/2005 to 10/2010 Sten-Tel – City, STATE,
Managed a team of developers and SQA engineers responsible for the development and maintenance of a
Medical Transcription Platform.
Evaluated existing applications to determine technical changes, scheduled
projects, resources and monitored project timelines.
Oversaw feasibility research, and estimated project
timeline and costs.
Worked closely with the business and customers to establish requirements and
delivery.
Major Achievements.
Restructured the development team to ensure accountability, efficiency, and delivery of quality
code to production.
Introduced Alpha and Beta releases to the development pipeline to allow faster customer
feedback on new features and enhancements.
Improved the quality of code through the introduction of software development best practices.
Successfully integrated the medical transcription platform with an external vendor that provided
voice to text conversion for the medical industry.
Education and Training
A: Computer Science, Expected in University of Massachusetts - Amherst, MA GPA:
B.SC: Chemical Engineering, Expected in - , GPA:
Activities and Honors
Accomplishments
Process Improvement
Created new departmental procedures manual. Assessed organizational training needs.
Certifications
Association for Project Management (APM)
Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
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