Manager In Training Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Results-oriented Management Trainee driven to consistently exceed objectives in sales, service and operations. History of providing high-quality support to customers and staff alike. Focused on continuous professional development and process improvements.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Ready to offer exceptional leadership and planning abilities to take on new role. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed standards and market trends.

Dedicated and bilingual team player with experience working in busy food and beverage environments. Enjoys interacting and working with others.

Motivated Food Service Worker accustomed to diligently following recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly in independent capacities.

  • Sales
  • Staff Management
  • Cash Handling
  • Store Operations
  • Cash Register Operation
  • Product Knowledge
  • Bilingual
  • Money handling abilities
  • Retail materials management
Northeast High School Saint Petersburg Florida , Expected in 05/2019 High School Diploma : - GPA :
Saint Petersburg College Clearwater, FL, Expected in 05/2021 General A.A : in Progress - GPA :
Work History
Advance Auto Parts - Manager-in-Training
Memphis, TN, 11/2018 - 07/2020
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Lowered shrinkage by watching customers and observing potential security risks.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Skilled using cash register including processing sales discounts and refunds.
Spirit Mountain Casino - Barista
Grand Ronde, OR, 10/2019 - 01/2020
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Controlled line and crowd with quick, efficient service.
  • Cultivated ability to recall customers' names and address each by name.
  • Prioritized drink requests while managing interruptions.
  • Educated coworkers and customers about new products.
  • Maintained regular and consistent attendance and punctuality.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Mcdonald's - Drive-Thru Cashier
Mobile, AL, 06/2017 - 11/2017
  • Processed payments and counted change to complete transactions.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Cooked batches of food according to standard recipes.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Observed customer purchases in line and differentiated between standard portions.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of staff members.
  • Awarded “Employee of the Month” in 2019 3 times.
  • Brought in new customers.
  • Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Exceeded monthly quota times.
  • Served individually made coffee drinks to over 30 customers daily.
  • Promoted to Shift Leader after 2 months.

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Resume Overview

School Attended
  • Northeast High School
  • Saint Petersburg College
Job Titles Held:
  • Manager-in-Training
  • Barista
  • Drive-Thru Cashier
  • High School Diploma
  • General A.A