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Manager-in-Training Resume Example

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MANAGER-IN-TRAINING
Summary

Polished professional with exceptional knowledge of sales and marketing techniques. Highly effective in addressing patron issues and communicating with personnel to facilitate resolutions. Personable and energetic!

Adaptable and courteous professional.

Skills
  • Guest check-in and check-out
  • Hotel reservation systems
  • Corporate branding
  • Conflict and issue documentation
  • Guest amenities
  • Hospitality services
  • Interviewing and hiring
  • Reservations
  • Team building and supervision
  • Marketing
  • Administrative skills
  • Effective planning
  • Staff development
  • Cash management
  • Conflict resolution
  • Guest safety
Experience
PPG Industries | Louisville , KYManager-in-Training06/2017 - 04/2019
  • Increased professional knowledge and training to remain focused on long term objectives.
  • Strengthened merchandising representation by eliminating underperforming products.
  • Rescued endangered accounts by turning around negative customer experiences.
  • Continually met or exceeded goals set by management.
  • Provided creative business and staff management solutions to embrace challenges and meet deadlines.
  • Quickly responded to customer service issues and inquiries.
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Cross-trained in every store role to maximize operational knowledge.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Ken Towerys Tire & AutoCare | LOUISVILLE , KYAssistant Manager06/2015 - 03/2017
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Delegated daily tasks to team members to optimize team productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Look up and order parts.
  • Explain vehicular issues to customers to ensure they are familiar with the problem and the solution as well as what lead to to the issues.
  • Keep garage stocked with product.
  • Tire inventory and knowledge.
  • Open and close the store with nightly bank drops and nightly reports ran.
Fern Valley Hotel And Conference Center | LOUISVILLE , KYFront Desk Manager04/2007 - 02/2013
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Provided concierge services for guests as needed.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Performed balancing of hotel accounts at the end of the day.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Completed financial audits on a scheduled basis.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Adhered to company security and check-in policies and procedures and reported suspicious activity to the general manager.
  • Replied to telephone, email, and in-person inquiries regarding reservations, hotel information, and guest concerns.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Managed all front desk operations for busy high-volume hotel.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Education and Training
Southern High School | Louisville, KYHigh School Diploma05/2004
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Resume Overview

Companies Worked For:

  • PPG Industries
  • Ken Towerys Tire & AutoCare
  • Fern Valley Hotel And Conference Center

School Attended

  • Southern High School

Job Titles Held:

  • Manager-in-Training
  • Assistant Manager
  • Front Desk Manager

Degrees

  • High School Diploma

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