Manager-in-Training Resume Example
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MANAGER-IN-TRAINING
Summary
High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently.
Skills
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Experience
03/2019 - CurrentAbc Fine WineLeesburg , FL
Manager-in-Training
- Increased professional knowledge and training to remain focused on long term objectives.
- Quickly responded to customer service issues and inquiries.
- Strengthened merchandising representation by eliminating underperforming products.
- Provided creative business and staff management solutions to embrace challenges and meet deadlines.
- Continually met or exceeded goals set by management.
- Rescued endangered accounts by turning around negative customer experiences.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Increased overall team efficiency and productivity.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Cross-trained in every store role to maximize operational knowledge.
- Reviewed employee performance every Monday and delivered constructive feedback to improve weaknesses.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Oversaw personnel recruitment, performance and scheduling.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited, hired and trained employees for marketing and sales department.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
- Drove profit increases by leveraging market knowledge and natural leadership talents.
- Handled over $3000 in funds each day in fast-paced sales environment.
- Assisted in launching sales campaign which generated 17% increase in revenues.
12/2017 - 03/2019Summit OrthopedicVadnais Heights , MN
Receptionist
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Scheduled appointments based on Service Advisor availability and established load parameters.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Accurately handled over $5000 of payments daily in cash and credit cards payments for car services and down payments.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Processed customer payments quickly and returned exact change and receipts.
- Connected incoming calls quickly using multi-line telephone system to keep hold times under 30 seconds.
- Documented messages left by callers and delivered vital information to intended employees.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Greeted visitors and assisted by answering general questions and directed to desired office.
- Directed approximately 150 calls daily to correct departments for the car dealership.
- Paged employees over the PA system to ensure prompt connection with callers.
- Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
- Handled incoming calls with friendly and cheerful attitude for organization using 15-line system.
- Developed strong professional relationships with employees and clients through effective customer service skills.
- Dispatched urgent and non-urgent messages to staff members via chat, email and voice mail.
- Answered each call within 7 seconds to minimize wait times.
02/2016 - 03/2019Advanced Lubrication SpecialtiesBensalem , PA
Shift Leader
- Trained new employees on taking and packing food orders in a timely manner to support team efficiency.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Regularly updated computer systems with new pricing and daily food specials.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Developed and maintained exceptional customer service standards.
- Answered guest questions regarding ingredients, preparation methods and allergens.
- Cleaned restaurant and wait station after completion of shift.
- Processed payments via cash, credit card and gift card and returned accurate coin and bills.
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Kept stations stocked and ready for use to maximize productivity.
Education and Training
06/2019City, State
High School DiplomaIndependence High School
Certifications
- Microsoft Office Specialist (MOS)
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Resume Overview
School Attended
- Independence High School
Job Titles Held:
- Manager-in-Training
- Receptionist
- Shift Leader
Degrees
- High School Diploma
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