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Manager-in-Training Resume Example

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MANAGER-IN-TRAINING
Summary

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently.

Skills
  • Issue resolution
  • Client support
  • Staff development
  • Process improvement
  • Team supervision
  • Equipment cleaning
  • Cash handling accuracy
  • Loss prevention
  • Time management
  • Organized
  • Adaptive team player
  • Courteous demeanor
  • Detail-oriented
  • Inbound and outbound calling
  • Employee scheduling
  • Dependable and reliable
  • High-energy attitude
  • Cheerful and energetic
  • Effective team player
  • MS Office proficient
  • Personnel training and development
  • Flexible schedule
  • Strong communication skills
Experience
03/2019 - CurrentPalm Beach Tan Inc.Matthews, NC
Manager-in-Training
  • Increased professional knowledge and training to remain focused on long term objectives.
  • Quickly responded to customer service issues and inquiries.
  • Strengthened merchandising representation by eliminating underperforming products.
  • Provided creative business and staff management solutions to embrace challenges and meet deadlines.
  • Continually met or exceeded goals set by management.
  • Rescued endangered accounts by turning around negative customer experiences.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Increased overall team efficiency and productivity.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cross-trained in every store role to maximize operational knowledge.
  • Reviewed employee performance every Monday and delivered constructive feedback to improve weaknesses.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Oversaw personnel recruitment, performance and scheduling.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited, hired and trained employees for marketing and sales department.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Handled over $3000 in funds each day in fast-paced sales environment.
  • Assisted in launching sales campaign which generated 17% increase in revenues.
12/2017 - 03/2019Liberty Buick GmcMatthews, NC
Receptionist
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Scheduled appointments based on Service Advisor availability and established load parameters.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Accurately handled over $5000 of payments daily in cash and credit cards payments for car services and down payments.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Connected incoming calls quickly using multi-line telephone system to keep hold times under 30 seconds.
  • Documented messages left by callers and delivered vital information to intended employees.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Greeted visitors and assisted by answering general questions and directed to desired office.
  • Directed approximately 150 calls daily to correct departments for the car dealership.
  • Paged employees over the PA system to ensure prompt connection with callers.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
  • Handled incoming calls with friendly and cheerful attitude for organization using 15-line system.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Dispatched urgent and non-urgent messages to staff members via chat, email and voice mail.
  • Answered each call within 7 seconds to minimize wait times.
02/2016 - 03/2019Bojangles'Mint Hill, NC
Shift Leader
  • Trained new employees on taking and packing food orders in a timely manner to support team efficiency.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Developed and maintained exceptional customer service standards.
  • Answered guest questions regarding ingredients, preparation methods and allergens.
  • Cleaned restaurant and wait station after completion of shift.
  • Processed payments via cash, credit card and gift card and returned accurate coin and bills.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Reviewed recipes to determine exact measurements and ingredients to create dishes.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Kept stations stocked and ready for use to maximize productivity.
Education and Training
06/2019Charlotte, NC
High School DiplomaIndependence High School
Certifications
  • Microsoft Office Specialist (MOS)
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Resume Overview

Companies Worked For:

  • Palm Beach Tan Inc.
  • Liberty Buick Gmc
  • Bojangles'

School Attended

  • Independence High School

Job Titles Held:

  • Manager-in-Training
  • Receptionist
  • Shift Leader

Degrees

  • High School Diploma

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