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manager ii resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Service-focused Workforce Development professional with strength in organization, operations and staff training. Proactive leader with strengths in communication and collaboration. Proficient in leveraging and imparting knowledge to promote staff development. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Staff Development
  • Workforce Management
  • Conflict resolution
  • Customer Service
  • Operational Development
Education and Training
University of North Carolina Charlotte, North Carolina Expected in Bachelor of Science : - GPA :
Experience
Ensco - Manager II
Dayton, OH, 09/2019 - Current
  • Collaborate with staff, contractors and Administrative Operators to maximize customer satisfaction, streamline procedures and ensure metrics are met
  • Evaluate operational trends and make proactive strategy adjustments to maintain alignment between performance and objectives.
  • Hire and train qualified candidates to fill open positions.
  • Assign tasks to staff to fit skill levels and maximize team performance.
  • Identify and mentor staff who express interest in progressing to managerial levels.
  • Collaborate cross-functionally with contractors to ensure goals are communicated to all staff, regardless of program.
  • Address internal and customer-related issues each day and affect strategic resolutions.
  • Led staff meetings for team of 42 to communicate directives.
  • Promoted to Career Center Manager.
Ensco - Manager II
Endciott, NY, 02/2011 - 08/2019
  • Trained and mentored new employees to maximize team performance and achieve daily, weekly, monthly and yearly performance objectives in all programs, including but not limited to WIOA, TAA, RESEA/EAI, JVSG and Employer Services.
  • Served on regional team, along with Centralina Workforce Development Board, contractor and state staff to plan, implement and train all staff in the eight (8) office region concerning Integrated Services Delivery from its inception in early 2000.
  • Ensured Integrated Services Delivery model is followed based on guidelines set forth from the Centralina Workforce Development Board.
  • Supervised a seamless and diverse team of 13 individuals who provide exemplary customer service to the individuals of Iredell County.
  • Brought public and private agencies in Iredell County together monthly to discuss programs and responsibilities to the citizens of our county ensuring resources are secured.
  • Planned, facilitated and directed on-site staff training monthly based on observations of staff, suggestions from the Project Director or Workforce Development Board Director to increase productivity, teamwork and customer service.
  • Worked closely and confidentially with the Statesville Regional Development Corporation (EDC) to provide Labor Market Information, workforce data and in-person meeting support with numerous, new potential employers.
  • Collaborated with Iredell Statesville Schools to host over 2,000 eight graders for Career Pathways Day, including a session NCWorks hosted, Reality Check.
  • Educated staff concerning location of LMI information of benefit to customers and employers, including but not limited to Onet Online, D4, Bureau of Labor Statistics, NCCareers, Star Jobs.
  • Developed a Job Order Blast Contest to have staff review local job orders, reach out to employers and clean up job order verbiage to ensure all requirements of the Job Order Policy were exceeded.
  • Proactively observed, coached, and mentored staff who may not be reaching their full potential based on guidelines set forth by the OSHR.
Texas Health & Human Services Commission - Manager I
Mount Pleasant, TX, 01/2010 - 02/2011
  • Supervised staff of 17 providing services through programs including WIA, TAA, Unemployment Insurance, and Veterans Services.
  • Conducted performance evaluations at least twice a year, more if needed.
  • Monitored, reviewed and spot-checked files for Federal Programs to ensure compliance with all regulations.
  • Worked with local media to appear on camera during interviews, manning local TV phone banks, and print media.
  • Interviewed, hired and trained all new staff.
Express, Inc. - Assistant Manager
Woodbridge, VA, 12/2008 - 02/2010
  • Responsible for the day to day operation of the office, staff of 40, allowing the manager to be out in the community.
  • Delegated tasks to staff to optimize productivity.
  • Provided leadership and direction for staff, supervising activities to drive productivity and efficiency.
  • Resolved customer issues while protecting the integrity of staff.
  • Assisted in interviewing and hiring new staff.
  • Supervised TAA, WIA, Food Stamps, Unemployment Insurance and Veterans Programs.
Activities and Honors
  • Iredell Human Resources Association, 2011 to 2019, served as Secretary (2013-2014), President-Elect (2015), President (2016) and Past President (2017)
  • Statesville Regional Development Corporation, 2011 to 2019, Board Member
  • Greater Statesville Chamber of Commerce, 2011 to 2019, Education Committee Member
  • Career and Technical Advisory Board Member, 2014 to 2019
  • Facilitating Career Development, 2017
  • Patriotic Employer Award, Employer Support of the Guard and Reserve, 2017

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Resume Overview

School Attended

  • University of North Carolina

Job Titles Held:

  • Manager II
  • Manager II
  • Manager I
  • Assistant Manager

Degrees

  • Bachelor of Science

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