Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
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Professional Summary
Oversee and enhance Workforce Center operations by motivating staff, administering policies and maximizing resource utilization. Effective implementer of Integrated Services Delivery (ISD) best practices. Uniform leader with innate problem-solving and planning abilities. Industrious and enthusiastic pacesetter offering over 20 years of workforce development experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully working with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and external customer issues to maximize satisfaction.
Skills
Staff Development
Strategic Planning
Organization
Integrated Service Delivery
NC Valuing Individual Performance (NCVIP)
Critical Thinking
Customer Service
MS Office
Program Oversight
Collaboration
Work History
Manager II, 09/2019 to Current Ensco – Aurora, CO,
Directly supervise staff of 13 , indirectly supervise staff of 8 in an NCWorks Career Center while serving as Center Manager
Trained Central Prosperity Zone managers in utilizing S.M.A.R.T. goals when developing NCVIP plans for staff
Implemented bi-monthly cross-training of existing employees, in all aspects of center programs, to maximize team agility and performance
Evaluate staff strengths and provide training to minimize areas of concern
Onboard new employees, including training, mentoring and new hire documentation
Established S.M.A.R.T goals for NCVIP evaluations within the first year of supervision to ensure staff had clear, precise measurements for success
Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
Review performance data with contract project director to monitor and measure productivity, goal progress and activity levels to ensure all center staff are working toward a common goal
Apply performance data to evaluate and improve operations, target current business conditions and forecast needs
Ensure customer feedback is used to develop process improvements and support long-term business needs
Improve operational planning and business frameworks to enhance resource utilization and reduce waste by surveying staff and Administrative Leadership monthly for feedback
Proactively identify potential conflicts among staff and bring staff together to find effective solutions before issues arise
Developed staff-led agenda for bi-weekly center meetings to ensure each team was able to communicate events to all co-workers effectively and efficiently
Manager II, 03/2011 to 08/2019 Ensco – Chambersburg, PA,
Train and mentor new employees to maximize team performance and achieve daily, weekly, monthly and yearly performance objectives in all Workforce Development programs, including but not limited to WIOA, TAA, RESEA/EAI, JVSG and Employer Services
Served on inaugural regional team, consisting of Centralina Workforce Development Board, Charlotte Works, Gaston Works, contractor and state staff to plan, implement and train all staff in an eight (8) office region to implement Integrated Services Delivery
Ensure Integrated Services Delivery model is followed based on fluid guidelines set forth from the Centralina Workforce Development Board
Supervise a seamless and diverse team of 13 individuals who provide exemplary customer service to the individuals of Iredell County
Bring public and private agencies in Iredell County together monthly to discuss programs and responsibilities to the citizens of our county ensuring resources are secured
Plan, facilitate and direct on-site staff training monthly based on observations of staff, suggestions from the Project Director or Workforce Development Board Director to increase productivity, teamwork and customer service
Work closely and confidentially with the Statesville Regional Development Corporation (EDC) to provide Labor Market Information, workforce data and in-person meeting support with numerous, new potential employers
Collaborate with Iredell Statesville Schools to host over 2,000 eight graders for Career Pathways Day, including a session NCWorks hosted, Reality Check
Educate staff concerning location of LMI information of benefit to customers and employers, including but not limited to Onet Online, D4, Bureau of Labor Statistics, NCCareers, Star Jobs
Developed a Job Order Blast Contest to have staff review local job orders, reach out to employers and clean up job order verbiage to ensure all requirements of the Job Order Policy were exceeded
Proactively observe, coach, and mentor staff who may not be reaching their full potential based on guidelines set forth by the OSHR
Developed PowerPoint for and trained Southwest Prosperity Zone managers in utilizing S.M.A.R.T. goals when developing NCVIP plans for staff
Utilized relationships with partner agencies to provide training to staff to include, serving customers with disabilities, H2A training, and Veteran Priority of Service
Manager I, 02/2010 to 03/2011 Texas Health & Human Services Commission – Richmond, TX,
Supervised staff of 17 providing services through Workforce Development programs including WIA, TAA, Unemployment Insurance, and Veterans Services
Conducted performance evaluations at least twice a year, more if needed
Monitored, reviewed and spot-checked files for Federal Programs to ensure compliance with all regulations
Worked with local media to appear on camera during interviews, manning local TV phone banks, and print media
Interviewed, hired and trained all new staff
Assistant Manager, 01/2009 to 03/2010 Cost Cutters Hair Salon – Niles, OH,
Responsible for the day to day operation of the office, staff of 40, allowing the manager to be out in the community
Delegated tasks to staff to optimize productivity
Provided leadership and direction for staff, supervising activities to drive productivity and efficiency
Resolved customer issues while protecting the integrity of staff
Assisted in interviewing and hiring new staff
Supervised Workforce Development Programs, including, TAA, WIA, Food Stamps, Unemployment Insurance and Veterans Programs
Education
Bachelor of Science: , Expected in University of North Carolina At Charlotte - Charlotte, NC GPA:
Affiliations
Iredell Human Resources Association, 2011 to 2019, served as Secretary (2013-2014), President-Elect (2015), President (2016) and Past President (2017)
Statesville Regional Development Corporation, 2011 to 2019
Board Member Greater Statesville Chamber of Commerce, 2011 to 2019
Education Committee Member Career and Technical Advisory Board Member, 2014 to 2019
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